-Leverage my customer service skills and experience to provide the highest quality service to our clients- Focus on the client experience; strive to ensure each customer has a positive relationship with Citibank-Handle all manner of customer enquiries and issues in a professional and efficient manner-Promote quality products to suit the client's needs; listen to the client and understand their situation --- -Collaborate with product specialists (insurance, mortgage etc.) to accommodate their investment needs-Share knowledge and insights about the current market with clients e.g. key themes impacting markets-Introduce and promote the digital platform to all clients in the bank hall, thereby driving up efficiency-Provide a premium service for all Citigold clients and accommodate their financial transaction needs

Flight Purser-Led a team performing the service in one section of the aircraft; leadership position for 6 years in total-Encouraged and facilitated teamwork, building trust with my colleagues and inspiring confidence-Handled and dealt with customer issues as and when they arose, known as “service recovery”-Communicated proactively with customers and relayed feedback as appropriate to my seniors-Ensured that our service standard was exceptional, guiding my teammates and leading by example-Personal development through constant interaction with new people in often challenging situations-Internal secondment with the inflight services department for 6 months from Aug-2015

Flight Attendant-The role helped to shape my understanding of quality customer service: “service straight from the heart”-A great challenge to work in a new environment with a diverse mix of people from different nationalities-Trained to operate in 3 fleets (aircraft types): 747, 777, Airbus; rigorous training program with testing-Operated all international routes across the network including to Europe, North America and across Asia-Responsible for serving passengers in economy and business class, including meal service & bar duties-Safety & first-aid are a very important part of the duties and responsibilities; annual training and exams-Strong skills in adapting to different working styles when flying with different colleagues