Stephanie Gramling Email & Phone Number

United States

National Account Management; providing audio communication services to an array of different clients including hospitals, clinics, dental offices, and other local and national companies. Interacting with clients daily via phone and email, building client relationships, copy writing and editing of on-hold marketing messages. Research on existing clients to build knowledge about accounts; finding areas to generate extra revenue and offer add on services; collaborating with team members and company peers. Following through with ideas and projects from conception to completion. Creating scripts and organizing programs for clients; effectively keep clients up-to-date and on-time with deadlines. Often communicate with voice talents on voicing assignments. Business review calls with clients to ensure satisfaction and gain feedback on services and many other client relations and account management services.

Woodstock, Ga

Expediting orders using the cash register and handling moneyUp-selling products to customer’s to increase revenueTaking on multiple tasks while maintaining quicknessBeing aware of existing promotions and special offersDelivering excellent customer service by fulfilling customers’ wants and needs

Atlanta, Ga

Communicating with various talents, musicians, and venues to book live music and/or entertainment for weddings, parties, and other special events. My duties also consisted of blogging (increasing SEO) for the company website as well as email marketing, direct mail, and advertising. I participated in cold calling and maintaining matched leads for potential clients, utilize social media sites for advertising blogs and business.

Instructed preschoolers in fundamental activities, demonstrated proper techniques of equipment and positions, helped children develop good listening skills and discipline, crafted ideas and helped supervisor with themes and displays for the classroom.

Interacted with listeners at events and gave away prizes to help promote the station, set up equipment for events, and worked in team environments with other interns.

Clerical duties and proofreading of documentsClinical assistance and client orientationAnswered telephone and scheduled appointmentsScanned medical documents onto computerDeveloped excellent customer service as well as phone etiquette