Trained over 150 City staff in LEAN processes improvement strategies; facilitated process improvement events to evolve priority servicesResearched and developed best practices for process improvement in related areas, including design and implementation of new projects and tracking effectiveness in City servicesDeveloped community and staff engagement modules to generate new ideas and pilot processes to solve cross-cutting problemsCreated platforms to enable citizens easy, equitable, and real-time access to open data and information; including digitizing payments, records, and relevant formsCreated, supported, and delivered customer service training to over 1,500 City staff and public partnersPrepared clear, compelling presentations and reports for public consumption, including delivering project updates to several partner cities in the international Bloomberg Philanthropies “What Works Cities” programCoordination of certifications and employee recognition eventsGrant research and developmentIntern/Fellowship management (2-3 per semester)

Provided critical administrative and organizational support to managing partners and over 50 companies that participated in the accelerator programOffice and facilities manager for building management, operations, and supply fulfillmentProject management for several ventures and private nonprofit organizations within the startup communityEvent coordinator: managed all logistics and oversaw events for upwards of 400 people, such as social engagements, private meetings, key community events, open houses, and company launch events- managed over 150 events in 2014, including locations in Boston/Cambridge: (Microsoft, CIC, District Hall)Social media/networking manager; maintained company website, blog writing/editing, marketing content creationIntern management (3-4 per semester)

Executive Administrative Assistant (06/11 – 08/12)Administrative Assistant/Lead Secretary, Division of Minimally Invasive Gynecology (08/09 – 06/11)Administrative Assistant, Center for Reproductive Medicine (09/03 – 09/05)Provided office assistance to the Department’s Executive Administrator, Chairman, Administrative Supervisor, Physicians (Division Directors), and FellowsManaged patient scheduling (ambulatory and surgical), insurance authorizations/referrals, medical records maintenance; billing coding; ambulatory desk managementCompleted staff applications/credentialing for appointments at satellite hospitals and academic/medical societies and boards, along with hospital contracts and lease agreements between organizations and satellite officesOversaw Fellowship appointments and training programsProvided assistance with course preparations and manuscript submissions (publications and FDA/NIH grant applications) and organized submissions for board review

Built strong client relationships by assisting with account management and financial goals among the clients and the facilityProvided consultative advice, opened/closed accounts, prepared loan payments, managed bond sales and redemption, assisted with safety deposit box transactions (all actions compliant with federal regulations)Collaborated with coworkers to meet branch center goals and community projectsOpened/closed and secured banking facility

Managed sales and relations for domestic retailers and international accountsHelped develop and communicate marketing strategies and sale promotionsBuilt strong communication skills and partnerships

Created help pop-up tutorials for the 2000 version of IBM’s Lotus Notes software, including the voiceover recordings for audio feature