As the Client Relations Associate at Planzone, Stephanie works closely with our clients, external consultants, internal staff and Council staff to ensure our clients’ needs are met in a timely and efficient manner to assist the Planzone team to achieve positive project outcomes for our clients.It is through Stephanie’s motivation, integrity, strong interpersonal, organisational and multitasking skills that leads to her successful management of the Planzone office. Stephanie strives to provide excellent customer service to our clients in a professional and approachable manner. She is the key office personnel responsible for managing client requirements, development and retention of business and project accounts. As the Client Relations Associate at Planzone, Stephanie’s responsibilities include: • Providing excellent customer service to clients;• Establishing, building and maintaining positive relationships with new and existing clients, external consultants, internal staff and Council staff members;• Project management of building certificates, construction certificates and complying development certificates;• Preparation, management and lodgement of applications to Councils and accredited certifiers; • Management of client projects and project databases; • Liaising with key project consultants; • Office administration duties; • Banking and accounts management; • Engaging in online marketing, moderation of social media and website administration. • Promoting and selling products and services to new and existing clients; • Recruitment and interviewing processes for new employees;

Responsibilities:- Monitor and maintain PMR queues via CCWin CallCenter tool & ICSW tool- Assess PMR (Problem Management Records) based on urgency (technical, client business impact), technical nature of the PMR and decide how and by whom the PMR is to be handled by AP Maximo L2 support team- Distribute incoming technical software support PMRs to Level 2 support engineers- Monitor and ensure customer callbacks in accordance with IBM’s SWG callback metrics- Collaborate with clients and colleagues to provide assistance for administrative PMRs, such as software compatibility and customer entitlement- Initiate, negotiate and manage PMR transfers between Asia-Pacific, North America and Europe/Middle-East-based support teams- Communicate regularly with colleague support engineers regarding status of their various open PMRs- Assist with training replacement dispatchers in overseas offices- Train local replacement dispatcher- Re-design existing dispatch processes to maximize efficiency and streamline work for engineers/dispatchers- Develop, refine and document dispatch processes for reference and training- Collect and maintain team workload statistics- Produce regular and ad-hoc PMR reports - Maintain Lotus Connections Community to centralize software support knowledge documents and provide collaboration platform for community members- Assist with management of team’s computerized support knowledge-base

- Customer service- Fast-paced call center environment- Providing students with any information about university services, procedures, forms, university staff contacts etc… via phone, email and face-to-face- Issuing student ID cards

- Customer service- Understanding the procedures of connecting to UWS wireless network from various devices- Directing student’s simple software set up procedures on their iPad, tablet and mobile phones- Providing assistance to students by navigating through applications- Directing student’s the procedure of setting up incoming and outgoing mail from their UWS student email to their mobile phone and iPad .