Stephanie Cheever, Mba Email & Phone Number

• Support the Talent Acquisition team by handling administrative and guest service-orientedtasks related to phone screening applicants, new hire processing, and licensing andemployment requirements• Ensure compliance with all federal, state, and local regulatory requirements regarding statelicensing and processing of I-9s• Process and coordinate requests for pre-employment requirements, license verification,and follow up with candidates as necessary to ensure completion in a timely manner whileabiding by policies• Monitor all license and certification verifications and expirations for the property throughWorkday and Massachusetts Gaming Commission Licensing Management System• Support candidates and new hires in person, over the phone, and via email with applicationquestions related to Workday, Massachusetts Gaming Commission license applications,drug screening, new hire processing documents, and other inquiries relating to the hiringprocess• Post payroll for new hire processing and uniform fitting hours• Develop and maintain SOP guide for new hire processing• Assist the TA team with phone screening candidates and send

• Develop training materials for Bias & Behavioral Interviewing Workshop and conduct the training• Perform orientations and update records of new staff.• Assist with all internal and external HR-related matters• Support on-going creative and cost-effective recruiting methods to attract and retain the best candi-dates• Manage full life-cycle recruitment efforts including but not limited to: sourcing, interviewing, advertis-ing, scheduling, candidate assessment, and onboarding and additional follow-up after hire.• Responsible for developing a pool of hourly candidates to hire from when needs/positions become available. Responsible for maintaining candidate database, and applicant files for future reference.

Multiple

Welcomed, engaged and educated consumers while providing a positive brand experience and excellent customer service.Promoted market growth and profitability by providing outreach and positive consumer experiences.Directed Ride & Drive consumers safely through a set automobile course while communicating product knowledge (Right Seat Driver).

Nashville, Tennessee

Interviewed, trained, and supervised front desk team members according to International Hotel Group (IHG) brand standards, including specialized Guest Experience Champion trainings. Coordinated across hotel departments to resolve issues and ensure seamless day-to-day operations.Worked as part of multi-departmental team to pre-plan, setup, organize the 2/2019 opening of a new full service 230-room hotel in downtown Nashville. Ongoing Assistant Front Desk Manager working all shifts and supervising front office team members.Trained individuals on Opera softwareEffectively communicated ways to improve protocol, training systems, and guest loyalty.Acted as Manager On Duty as scheduled.

Goodlettsville, Tn

-Part of pre-opening team of a brand new hotel to the Goodlettsville market-Plan and implement sales calls -Represent Hotel at all city functions (i.e. monthly Chamber Luncheons)-Assist in all necessary opening activities for hotel as well as taking part in the interview process for prospective new employees.-Submit business cases through IHG based on City Volume Report and room night volume-Assist and fill in when needed at front desk and train staff-Establish a network of contacts from local businesses and find ways to produce revenue through those connections-Manage all group leads and quote room rates for groups-Responsible for setting up thirty-one companies with Locally Negotiated Rates-Perform Assistant General Manager Duties such as training and implementing standards and procedures

-Assist in the completion and distribution of banquet event orders.-Work closely and effectively with the Sales and Banquet Teams, in order to ensure all catering contracts and Banquet Event Orders are delivered to a high standard. -Data entry into Hotel Sales Pro and Opera.-Distribution of contracts for events. -Administrative duties such as directing phone calls, filing, and data entry.

Foxboro, Ma

•Patron screening, team bus surveillance, and crowd control in accordance with heightened security protocols for events such as NFL Playoffs and others.

Providence, Rhode Island Area

•Assist in banquet set up and breakdown activities at offsite facilities•Pass hors d’oeurves for up to 300 guests •Serve plated dinners at events held throughout Rhode Island and Eastern Massachusetts

Providence, Rhode Island Area

• Staff home Providence Bruins hockey games•Assist with game day operations, group management, and set up•Ensure best game day experience for each individual•Organize and set up performance areas, set up music equipment and deliver supplies for special groups•CRM database entry and maintenance

York, Maine

•Greet customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.•Handle transactions and track sales by maintaining an accurate cash drawer of at least $500 per shift•Customer Service Desk - complete special orders, arrange Western Union transactions, process returns, solve customer service issues.•Direct calls to the appropriate person.

Master Of Science - Ms, Human Resources Management And Services

Master Of Business Administration (Mba), Hospitality

Bachelor’S Degree, Sports/Entertainment/Event Management, 3.52

Activities and Societies: Special Events SocietyCourses included Event Management, Negotiations & Agreements, Fund Raising & Philanthropy.