• Partner with Essilor labs for six month test to increase NGEC margin and ensure no negativeimpact to customer service• Review and update pricing of frames, lenses, and contact lenses to maximize profitability• Work with multiple frame vendors to refresh frame inventory to meet consumer trends anddemands• Oversee inventory budget of for three locations• Streamlined process for frame inventory management, increasing accuracy and decreasingaudit time• Established constant communication with Better Optics Lab to ensure order accuracy andtimely deliveries for all three sites• Communicated with cross-optical leadership with internal lab to send customers with same-day eyewear needs

• Act as point of contact for Doctors in multiple states and practices for operational support• Perform pre-exam process such as Optometric Tech work-up and EMR patient recordupdates to support development and launch of new exam equipment• Partner with Area ODs to create OD/Store Staff efficiencies improvement – create, develop,and launch supplemental training pieces• Work with multiple departments to develop policies and procedures for over 2000 nationwideretail locations that met company standards while meeting both state and federalrequirements• Responsible for updating Operations policy annually, in addition to drafting new policy whenneeded• Develop and facilitate series of operational training for all new and established store anddistrict managers• Presented regular updates to senior leadership on any policy changes, progress oninitiatives, and updates to ongoing operational projects• Operations liaison to multiple departments, providing consults, facilitation, and internalsupport on best practices for initiative development, communications to field associates, andlaunches• Cultivate and maintain relationships with multiple vendors that provide procurement,supplies, and fulfillment for all locations, including a $3M Operations Print budget, andAssociate Uniform program• Deliver Store Contribution through Key Performance Indicators• Oversee quarterly Physical Inventory consistently delivering <+/-1% shrink• Create an efficient, friendly environment for peers, associates, patients, and customers- Led District in NPS with consistent customer service scores of 80%+ for 3 consecutiveyears• Manage store/office team of 10 and multi-unit team of 40 (including Optometric Technicians)• Partnered with Human Resources for employee recruitment, development, promotions, anddisciplinary actions for multiple location and states

• Deliver Store Contribution through Key Performance Indicators• Manage Store Budget through Profit and Loss Statements• Fully Cross-trained across all optical industry roles, including manufacturing• Responsible for employee development, replacement, promotions, and disciplinary actions• Organize and facilitate Quarterly Safety Training for multiple locations