Focused on providing consulting services to the software research industry and utility industry along with providing customer success, operations, customer support, and market consulting to various industries. Applying Executive Leadership, Customer Success, Customer Support, Enterprise Software, Cloud Solutions, Salesforce.com, Professional Services, Business Analyst, and Project Management experience to advise customers on the options available to them to enhance their software, service and product offerings, pricing, product position and branding.

Provided senior leadership and management to the Customer Success, Professional Services, and Training teams located in Raleigh, NC, Denver, CO, London, UK, and Sydney, AU. Provided the leadership to execute on vision, strategy and goals, to achieve operational success. Developed and implemented adequate measures to meet the operational needs of the company, to efficiently utilize resources, and to maintain an effective system of operational processes & outcomes measurements. Ensured the professional excellence of staff and the cost-effective provision of high-quality services

Provide senior leadership and management to our Customer Success, Professional Services, Training, and Web Design teams located in Plano, TX, New York City, NY, Portland, OR and Denver, CO. Provide the leadership to execute on vision, strategy and goals, to achieve operational success. Develop and implement adequate measures to meet the operational needs of the company, to efficiently utilize our resources, and to maintain an effective system of operational processes & outcomes measurements. Ensure the professional excellence of staff and the cost-effective provision of high-quality services that distinguish us from our competition.

Engaging Customers, Professional Services, Customer Success Management, Design and Project Management to deliver a stellar customer experience.

Worked with Customer Information Systems Software team (Customer Service, Professional Services, Sales Leadership, Executive leaders, Legal counsel, and the supporting teams) to draft, revise, and lead negotiations both internally and externally, bridging the gap between Operations, Sales, IT, and Executive Leadership to develop real-world solutions for the utility industry. Worked with customer base and executive leadership to develop new professional service offerings for utility customers both internally and externally.

Responsible for the direct leadership of the global IT organization managing 50+ direct reports in Customer Success and Support, IT Project Management, Desk-top Support, Cloud Services, Data Center Operations, Vendor Management, and Software Support. Responsible for the Product Management, Professional Services (Testing, Business and Technical Analysis, Training, Implementation, and Migration services), Customer Success, Development (Agile and Waterfall), Account Management, and delivery of the ABB CIS Enterprise Software product family. Led a team of 40+ and exceeded EBITDA targets every year.

Lead team in support of 400+ customers in Customer Success and Support across 900+ installations globally for the Energy Portfolio Enterprise Software Group. Responsible for achieving 100%+ ARR for multi-million dollars annually. Responsible for budgeting and managing the P&L for the organization, exceeding all targets. Responsible for the direct leadership, support, mentoring, development, human resources (hiring, termination and ensuring compliance with all policies and laws) and day-to-day activities for 60+ team members globally (Houston, TX; Atlanta GA; Raleigh, NC; Sacramento CA; Woking, United Kingdom and Brisbane, Australia).

Lead the closure of all Professional Services CIS sales exceeding target by 35%. Recipient of company’s highest award (Circle of Excellence) based on leadership performance (exceeding all P&L targets), and business acumen. Responsible for the support, leadership, and mentoring for 40+ team members. Identifying, developing, and selling new Service Offerings, increasing revenue by 28%. Led the continued efforts to implement and utilize SFDC across the Global Customer Support organization.

Responsible for the development, delivery and support for all Business Services(Functional Consultanting, Testing and Training services) for the entire CIS business unit. P&L responsibility and EBITDA targets. Day-to-day management of 30+ team members, exceeding all targets.

Responsible for the development, delivery, support and updating training materials for the Indus family of products. Managed and mentored new trainers on skills, training delivery and day-to-day management.