Stephanie Collard Email and Phone Number
Stephanie Collard work email
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Stephanie Collard personal email
Stephanie Collard is a Front Office Manager at Park Hyatt Melbourne. She possess expertise in hospitality, time management, communication skills, customer orientation, teamwork and 21 more skills.
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Front Office ManagerPark Hyatt MelbourneMelbourne, Vic, Au
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Assistant Manager - HousekeepingPark Hyatt Melbourne Jan 2022 - Present
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Assistant Manager - Front OfficePark Hyatt Aug 2017 - Dec 2021Melbourne, Australia -
Talent Development Trainer - HousekeepingHyatt Regency London – The Churchill Nov 2016 - Jul 2017Hyatt Regency London - The ChurchillHousekeeping Departmental TrainerDuties include: • Conducting all mandatory training including Manual Handling, Risk Assessment, COSHH and Fire• Provide department orientation for all new employees and arranging relevant training plans• Train all new self-checking room attendants and develop current ones into Team Leaders• Analysing weekly room inspection reports and preparing/conducting training accordingly• Maintaining personnel training records• Personal projects included the Housekeeping Office Training Manual and Rooms Brand Standard Booklet -
Guest Accommodation CoordinatorHyatt Regency London – The Churchill Oct 2015 - Nov 2016Hyatt Regency London - The ChurchillHousekeeping Coordinator Duties include:• Preparing room attendant allocations, team leader lists and daily reports• Preparing and submitting payroll for all staff on a weekly basis • Preparing the rota for approx. 50 staff, including all room attendants • Monitoring and liaising with Front Office regarding queue rooms• Ensuring guest requests are met in a timely manner • Preparing the guest set up notes for the following day• Working closely with Purchasing to handle all orders for the department
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Guest Services Officer - Front OfficePark Hyatt Oct 2013 - Sep 2015Park Hyatt MelbourneReceptionistDuties include:• Welcome guests and make/manage reservations• Check-in and check-out of guests• Prepare guest accounts and taking payment via cash, credit card and/or cheques• Answering questions regarding the hotel and facilities• Basic concierge duties including restaurant, tour and transfer bookings• Answering the telephone professionally and promptly • Ensuring guest satisfaction and handling guest complaints
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Reservations Sales AgentSofitel Luxury Hotels And Resorts Jul 2013 - Sep 2013Sofitel Sydney WentworthWorked in Reservations on a casual basis whilst working in One Touch. Duties include:• Making, managing and cancelling reservations via telephone and email• Ensuring that all incoming telephone calls are handled in a timely manner• Correctly inputing reservations into the Property Management System from third party agents• Monitors and processes advance purchase reservations -
One Touch AgentSofitel Luxury Hotels And Resorts Sep 2012 - Sep 2013Sofitel Sydney WentworthTelecommunications / Switchboard / Telephonist / OperatorDuties include:• Operating the switchboard and correctly transfer incoming calls • Ensure that all guest requests are met in a timely manner• Ensure that all wake up calls are delivered on time• Take In Room Dining orders and inputting each through Micros• Following security protocol and monitor the fire alarm panel• Order inventory through the Purchase Order System on a weekly basis
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Duty Manager Mentoring Scholarship StudentBlue Mountains International Hotel Management School Jul 2012 - Sep 2012Duties include:• Monitor and manage students on campus after hours• Enforce school policy and campus rules • Follow security protocol and emergency procedures in case of fire or emergency -
Career Development Mentoring Scholarship StudentBlue Mountains International Hotel Management School Apr 2012 - Sep 2012Update Career Development notice boards with current information regarding Guest Lectures, local job positions and placement positions. Assist in the filing and collating of student recorded in Student Services. General administration duties and provide general assistance for Career Development Lecturers as needed.Duties include:• Manage guest lecture advertisement and preparation• Collating and filing student records• General administration duties
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Food And Beverage AttendantSofitel Luxury Hotels And Resorts Oct 2011 - Apr 2012Sofitel Melbourne On CollinsRestaurant Hostess / WaitressDuties included:• Manage guests within the restaurant• Taking cash, credit and EFTPOS transactions• General cashiering duties• General waitressing duties• Ensuring guest satisfaction• Complaint handling
Stephanie Collard Skills
Stephanie Collard Education Details
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Hotel And Resort Management
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Rosehill Secondary CollegeVictorian Certificate Of Education
Frequently Asked Questions about Stephanie Collard
What company does Stephanie Collard work for?
Stephanie Collard works for Park Hyatt Melbourne
What is Stephanie Collard's role at the current company?
Stephanie Collard's current role is Front Office Manager.
What is Stephanie Collard's email address?
Stephanie Collard's email address is st****@****.edu.au
What schools did Stephanie Collard attend?
Stephanie Collard attended Blue Mountains International Hotel Management School, Rosehill Secondary College.
What are some of Stephanie Collard's interests?
Stephanie Collard has interest in Human Rights, Marketing, Education, Leadership Development, Reservations, Training And Mentoring Of Others, Disaster And Humanitarian Relief, Revenue Management, Animal Welfare, Professional Development.
What skills is Stephanie Collard known for?
Stephanie Collard has skills like Hospitality, Time Management, Communication Skills, Customer Orientation, Teamwork, Cultural Awareness, Leadership, Multi Tasking, Flexibility, Outlook, Photoshop, Microsoft Powerpoint.
Not the Stephanie Collard you were looking for?
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Stephanie Collard
Conseillère Pédagogique En Technologies Éducatives Chez Université Du Québec À ChicoutimiChicoutimi, Qc -
2hotmail.fr, cma-cgm.com -
Stéphanie Collard
Brussels Metropolitan Area1gmail.com -
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