Stephanie Conlan Email & Phone Number

Ellicott City, Md

• Research, write, edit, and proofread technical data for use in documents or sections of documents including manuals, procedures, and specifications. • Ensure technical documentation is accurate, complete, meets editorial and government specifications, and adheres to standards for quality, graphics, coverage, format, and style. • Assist in establishing style guidelines and standards for texts and illustrations. • Interact with subject matter experts to extract technical information.

Walkersville, Md

• Wrote and revised manufacturing, clinical, and analytical documents, including Master Batch Records (MBRs), Standard Operating Procedures (SOPs), Quality Control Sheets, and other GMP documents.• As a member of a cross-functional team, developed Standard Batch Records for Cell Therapy manufacturing processes.• Helped improve usability of documents to the target audience, with an emphasis on error proofing, quality, and best practices.• Created documentation plans; provided project management support related to documentation.• Wrote and executed change controls.• Developed working knowledge of the Cell Therapy business, including Supply Chain, manufacturing practices, and analytical testing.

Walkersville, Md

• Wrote and revised manufacturing documents, including Master Batch Records (MBRs) and Standard Operating Procedures (SOPs).• Developed custom Microsoft Word styles for Cell Therapy MBRs to help ensure consistency and shorten the writing process.

Rockville, Md

- Led a small team of writers in producing integrated online help systems and PDF manuals using various authoring tools in a single-source environment. Created documentation plans; negotiated schedules with localization and other cross-functional teams; identified risks and developed contingency plans; assigned writers to documentation deliverables; tracked progress to ensure all deadlines were met.- After assuming responsibility for a draft user guide for a highly visible new software application, demonstrated customer focus by working closely with the user interface (UI) architect to redesign the guide to improve usability, despite the late point in the development cycle; successfully revamped the entire guide without affecting other deliverables.- Developed prototype help topics for common areas of the software application under development; reduced the overall writing time required on the project by 10% by obtaining review and approval of the topics from the UI architect and making them available to the other writers on the team for reuse.- Created a customer satisfaction survey to solicit customer input on existing product documentation; analyzed and prioritized customer feedback; developed a schedule for implementing documentation changes based on prioritization.- Developed use cases for a new product under development; led review sessions with Product Manager and cross-functional software development team members. Identified the goal/purpose, description, scope, actor(s), preconditions, triggers, basic flow, alternate course of action, and post conditions for each task to be performed with the software.- Helped to improve product usability by participating in user interface design reviews, editing UI strings such as tip and error message text, and submitting defect reports for bugs discovered while testing the product documentation.

Rockville, Md

- As a member of various global, cross-functional Product Development teams, researched, designed, wrote, tested, and maintained documentation for complex software products in a single-source environment. Deliverables included product release notes, planning guides, installation and configuration guides, user manuals, and administrator documentation produced using document templates and in accordance with corporate style guides.- Interviewed subject matter experts and reviewed product design specifications and test plans to acquire technical knowledge; synthesized and transformed complex subject matter into clear, concise, audience-appropriate information; performed peer reviews and usability testing of draft product documentation to ensure accuracy, readability, and adherence to established standards.- Submitted defect reports for missing and incorrect functionality discovered while testing draft product documentation.

Rockville, Md

- As sole writer initially, then lead writer, created Microsoft Word templates for a new set of user guides for a web-based CRM application for higher education institutions. Received compliments from both external and internal customers on the quality and thoroughness of my work.- Assisted the Quality Assurance team by performing “Sanity Test Checking” of custom software to ensure that all new functionality worked as documented.

Rockville, Md

- Designed and produced comprehensive installation and administration manuals for complex software applications. Received compliments from customers on the quality of my documentation. Also generated HTML help using FrameMaker document source files and the WebWorks Publisher online publishing tool.- As team lead, trained other writers to install and configure application software on department servers. Reviewed their work and provided guidance on installation and administration tasks.

Rockville, Md

- Designed a Utilities Reference Manual for FileTek Customer Support (CS); a senior CS representative remarked that this manual “…is an extremely significant contribution to CS training because it reduces the learning curve for new CS employees by at least three months."- Designed an Installation Planning Guide that improved communication between FileTek systems engineers and customer support representatives and reduced installation time by 20%.- Under the direction of the Vice President of Internet Services, developed draft internal Standard Operating Procedures (SOPs) for all tasks required to support a Web application under development.

Rockville, Md

- Designed and produced an integrated online help system and hardcopy user guide to support the first Windows release of a routing and scheduling software application for Transportation clients; met scheduled commercial release date despite extremely tight deadline, unfamiliar authoring software, and numerous computer glitches; received performance award.- Performed an audience analysis for my assigned product to identify the various types of users, their education and background, and the tasks that they performed.

Created FrameMaker templates and produced a user guide for the first release of TOPOGUIDE, a Windows-based program for the creation, storage, retrieval, and manipulation of geographic databases and related demographic, commercial, topographical, geologic, natural, resource, recreational, educational, travel, and navigational data. The user guide employed the Information Mapping® technique for organizing and presenting information.

Bethesda, Md

- Designed award-winning installation manual for IBM ImagePlus/400 customers: created a written survey to solicit customer input on existing installation manual; analyzed feedback; incorporated customer information requirements into installation documentation; established Installation Verification Test; reduced documentation defect reports by 83%; increased customer satisfaction level from 36% to 73% in a single release.- Led teams of contractor writers; assessed documentation requirements for assigned products; negotiated schedules; identified and tracked external dependencies that could impact documentation schedules; consistently met all deadlines. Reviewed contractor work to ensure technical accuracy, quality, consistency, and adherence to IBM standards.- Selected by executive management to demonstrate IBM InformationDevelopment's use of CD-ROM technology to customers at the Association for Information and Image Management (AIIM) Business Show, Anaheim, CA, 1992. The demo CD contained IBM product documentation in IBM BookManager online book format.