Stephanie C. Pratt, Mba Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

• Oversee day-to-day production of 10 customer services representatives; both intake and initial assignment of first notice of losses within the general liability, construction defect, professional liability, umbrella/excess BU scopes.• Facilitate monthly team meetings and conduct side-by-sides with each team member.• Provide weekly audit reports and overall team performance to upper management.• Continually improve unit performance by analyzing and recommending enhancements to technical procedures.• Conduct audits in an effort to identify any training opportunities/gaps.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and the handling of major Insured accounts working directly with all Claims Offices, Brokers and Agents and our Customers.

Master Of Business Administration, Human Resources Management

Masters in Business Administration with an emphasis in Human Resource Management

Bachelor Of Applied Science (B.A.Sc.), Business Management And Accounting

Accounting