Steph Rae Email & Phone Number

Develop and execute work and communications plans to a defined calendar in support of departmental and organizational goals.Message development from beginning to end including planning, writing, reviewing, formatting, editing, proofreading, and delivering through various communication channels.Complete writing assignments according to set standards regarding accuracy, clarity, conciseness, style, and terminology using approved processes.Identify, research, assess and create editorial content for internal and external use across the organization in accordance with established processes.Work collaboratively with graphic designers to assist in the development of materials for publication via various channels including digital, social, and print.Audit internal communication systems and provide advice/recommendations to senior leaders.Participating in meetings, training sessions and workshops and provide recommendations for improvements.Develop and execute shot lists and interview guidelines for video shoots around employees and business practices with attention to proper messaging and brand guidelines. Oversee of photo/video shoots.

Saint John, Nb

Saint John, Nb

Process payments, check guest in and out, handle guest complaints, make reservation and up-sell rooms, inventory balancing, assist guests in getting to know the city, balance cash and credit cards, maintain a clean front desk and lobby, mop, conflict resolution, capture sales with walk-in guests, arrange meeting room reservations

New Brunswick, Canada

My position with Sykes as a sales supervisor allowed me the opportunity to provide agents with a strong authority role and guide agents to maximize company revenue. I performed a number of duties, including:Monitoring times spent between calls and hold times with the agents and the customers.Providing support to agents regarding questions and complaints, as well as during their initial on-the-floor training.Ensuring that agents are adhering to their breaks and lunches.Assisting agents in proper call-taking, adherence to company policy, sales techniques and experience.Holding weekly team meetings as well as one-on-one meetings to discuss sales goals and coach proper sales techniques to ensure maximum close rate.Taking complaint calls that have been escalated to supervisor level to ensure conflict resolutionParticipating in bi-weekly provincial and regional conference calls regarding site performance and adherence to supervisor sales goals.

New Brunswick, Canada

I received calls from customers looking to book hotel rooms and condos at resorts worldwide, and assisted them in getting to know the city and the best deals for the type of vacation they were looking for.

Edmonton, Alberta

Process payments, check guest in and out in accordance to our one minute check in policy, handle guest complaints, make reservation and upsell rooms, take calls and dispatch them to their proper department, valet parking, inventory balancing, was part of the Employee Representative Committee

Check guests in and out in a timely and well-mannered fashion, capture sales with walk-in guests, take calls, make reservations, inventory balancing, receive and reply to guest surveys, train all new front desk employees, take payments, handle sensitive credit card information, accounts payable, prepare breakfast, maintain a clean front desk area and lobby, mop, dust, build rapport with new guests and maintaining good rapport with repeat guests, leader in enrolling guests in loyalty program, handled guest complaints, built employee morale, worked both evening and morning shifts as well as night audit. Also worked in housekeeping.

Bachelor Of Arts (B.A.), English Language And Literature, General, Honours

Activities and Societies: Choir, Vox Annual Creative Arts Publication, Atlantic Annual Undergraduate English Conference 2016Honours.

High School Diploma, 12

Activities and Societies: Musical, Choir, 150 singing group, Free the Children, Swim TeamGraduated with Honors