Stephanie Craft Email & Phone Number

Greater Pittsburgh Region

Air Import & Export, Ocean Import & Export, FCL, LCL

United States

Spearheaded the exportation of over 422 tons of cargo (including 350 tons of dangerous goods) yearly by air, optimizing scheduling with 10+ major airlines and streamlining movement of goods through multimodal transportation channels, reducing expenses by 20% and bringing in over $1M in revenue yearlyManaged the preparation and processing of 500+ export documentation packets last year, including airway bills, manifests, and DG documentation, ensuring 100% compliance with international customs regulations and reducing clearance delays at destination by 15%Cultivated strong relationships with key logistics partners and customers, ensuring their satisfaction and addressing any concerns or issues as they ariseEnsure compliance with all relevant regulations and laws, including customs regulations, trade laws, transportation guidelines, and dangerous goods handlingQuoted 500+ air export shipments with a 27% conversion rateMaintain 99.9% on all KPI metrics

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pa

Air and ocean import and export operations - document creation, customs clearance, quotingCoordinated communications with airlines, steamship lines, railways, trucking companies, and customers to ensure freight was delivered at the right place, at the right timeLed ISO 9001 audits, identified and implemented process improvements that enhanced operational efficiency. Managed all aspects of office administration for the Pittsburgh office, including invoicing, payables, and inventory management, resulting in a 10% decrease in overhead costs and late fees.Trained 9 new hires on import and export operations

Pittsburgh, Pa

Streamlined financial operations for a fast paced logistics company by managing daily accounts payable and receivable entries in Quickbooks for 100+ accounts, including clients, vendors, and truckersFixed issues with phone service and online faxing, redesigned website, implemented filing systemAuthored comprehensive SOP manuals that became the standard for new hire training . Revamped prospective customer and carrier literature, including obtaining new trade referencesDefined job duties various positions, fixed software and hardware issues, consolidated user accounts and logins, consolidated and lowered monthly payables

Liaison between the corporate office, sales representatives, physicians and hospitals, and patients. Responsible for managing inventory and contract workers in the field to ensure that we can deliver our product In a timely manner. In addition, responsible for assisting the sales team with analysis and documentation collection efforts to ensure we are able to bill for our services. Most importantly, however, responsibilities include finding resolution for patient emergencies.

Work with the sales field and home office to identify areas where we can improve our turn around time between rendering services and billing. Reviewing new and old documentation in a timely manner and communicating with internal and external contacts to ensure an informed, coordinated effort to retrieve all required documentation.

Cranberry Twp, Pa

Managed AP/AR for nine accounts in the quickly-expanding Less-than-Truckload division of the company. Worked with customers to research and quickly resolve rate disputes and, if necessary, made adjustments to accounts. Analyzed and brought resolution to discrepancies between carriers, shippers, and the tariff rates.- As a team, increased billing productivity by 25% while reducing overtime and staff from October to December.- Discovered a technical glitch in the billing system, which started a concentrated effort to stop billing errors and further loss of revenue for the company

B.S, Economics; Public Finance, International Economics, Statistics

Activities and Societies: Deans List Courses Taken: Public Finance International Economics Statistics Money & Banking Economic Problems &.

Music, Business