• Created and executed the WAVE Program, a 2 year rotational program that produces feature leaders.• Leads program and cross functional team to provide a world-class experience to our WAVE candidates.• Supports early career professionals and creates leaders within go to market (sales/marketing/product), engineering, and commercial growth teams.

• Supports corporate office and customer service functions in Georgia and California for 390+ employees. • Manages and counsels employees, managers and executives on employee relation cases and performance improvement plans. Coaching and assisting with terminations.• Interprets company policy and applies critical thinking to situations that arise.• Acts as point of contact for advanced HR questions including performance, reviews, merits, system inquires, etc.• Gathers data for various tasks including unemployment hearings, state, federal and legal requests.• Arranges training for management and executives on how to implement best practices and build relationships.• Implemented leave of absences and workers comp programs by creating processes, training HR Generalist on steps, documentation requirements, and law. Oversees HR Generalist in day-to-day administration of program. • Manages payroll by entering data, processing payroll, auditing and reporting on data. Processes merits and bonuses. Trains employees and managers on time functions and laws.• Auditing HR department processes, implementing best practices, creating templates and guides, seeking team input to facilitate change.• Project management: ADP migration to Workforce Now. Created timelines for project, communicated changes with company and department, delegated tasks, assigned training, and ensured data was correct.

• Supports corporate HR team of four Directors, Vice President, and Senior Vice President in areas of talent acquisition, training, compensation, employee relations and engagement, and safety.• Provides Human Resources support to 800+ headquarters employees.• Serves as corporate HR contact for 16,000+ employees, 60+ field HR personnel.• Monitors company compliance for adverse actions, MVR, drug screens, I9s, etc.• Assists Compensation Director with market pricing jobs, creating salary recommendations, and producing compensation analysis.• Creates job descriptions for headquarters and field employees.• Full cycle recruiting for corporate jobs including creating job postings, screening resumes, interviewing candidates in person and over the phone, and making hiring recommendations. • Manages leave of absences and FMLA for headquarters employees including standardizing process, creating documents, developing communications, and tracking leave duration.• Sought out by upper management and senior leadership for data queries and report creations.• Created training documents for HR Generalist and Specialist.• Performs backup for semi-monthly and bi-weekly payroll cycles.• Provides backup support for onboarding new hires by entering into HRIS, running backgrounds and drug screens, running I9s, etc. for headquarters employees.• Administers employee opinion surveys for 60+ operations including creating communications and guides, keeping operations in compliance, and accessing results.• Documented onboarding process and designed new hire and hiring manager communications.• Served on committee to redesign orientation process to better acclimate new hires to company.• Administered STD and LTD by tracking time off, providing proper documentation, and submitting paperwork.• Manages recognition program for headquarter employees.• National Campaign Manager for APG social outreach projects including United Way, Intrepid Fallen Heroes Fund, and Junior Achievement.

• Streamlined processes such as HR timeline, payroll, FMLA, leave of absences, workers’ compensation, recruiting, onboarding, orientation, benefit administration, terminations, etc.• Created, implemented, and trained employees on policies and procedures such as FMLA, etc.• Performed benefit specialist role by using audits and education of the company benefit program to ensure understanding of the benefit package, optimize plan selection, advise cost effective solutions, and performed dependent eligibility audit.• Enrolled employees in benefit elections during open enrollment and qualifying life events, as well as performs COBRA administration.• Facilitated employee relations by responding to employee questions, grievances and suggestions.• Processed bi-weekly, multistate payroll in ADP, which incorporates entering new hires, tracking employee changes, and managing the time off program. • Performed leave administrator role, which includes creating awareness, maintaining employee/manager communication, determining types of leave, administering benefits, complying with FMLA, ADA, and Workers’ Comp, coordinating STD/LTD, etc.• Assisted HR Director in recruiting for open requisitions, posting positions, performing phone screens, scheduling interviews and travel arrangements, participating during interviews, testing candidates, making offers, negotiating, and orientation.• Administered non-fiduciary responsibilities for the company 401K program, which requires processing loans and hardship withdrawals, assisting with annual audits, and updating payroll system to include salary deferral.• Acted as project manager for the implementation of ADP’s HRB HRIS system, Carrier Connections program and employee self service.• Chairman of corporate responsibility projects which include leading committee meetings, budgeting, facilitating events, and managing fundraisers. • Presented department updates to company president, vice-president, directors, and management.

• Supported 3,500+ employees with transactions regarding benefits, payroll, and other general inquiries.• Assisted managers in processing new hires, job transfers, and other employee relations transactions.• Processed and audited paperwork for employees in all of the United States and Canada.• Verified work status electronically for all new hires in e-Verify program.• Followed up with employees and managers of all levels to ensure all required documentation and authorization is submitted.• Managed HR Service Center email box and telephone to provide assistance to employees, managers, VPs, and SVPs.• Researched questions and fixed mistakes made in system.• Used ADP Virtual Edge, Ceridian for Canada and US, PeopleSoft, Salute On-Boarding, etc.• Processed reports for New Hires, Orientation, Outstanding Tasks, and E-Verify.• Created New Hire Packages and Personnel Folders.• Audited hiring process to ensure correct information is input into the system, verify offer letters, update files to reflect changes, set up IT access, provide payroll valid information to enter in the system.

• Guided employees with 2011 annual enrollment process over the phone.• Became an expert of employee benefits by interpreting six different companies benefit offerings and conveying information accurately, professionally, and in a timely matter to employees.• Managed calls to ensure that employee is receiving superior customer service, while managing call volumes.• Updated Resource Library to become more comprehensive to users of all levels.

• Provided excellent support for human resource team in payroll, benefits, and recruiting for 480+ employees• Assisted HR team to integrate new hires into the system, participating in new hire orientation• Development of open line of communication with employees to maintain a high level of service• Ensured that employee and company records are efficiently maintained and meet legal requirements• Assisted in phone screens and communication with management for interviews

• Opened accounts for members, performed all required screening processes• Developed excellent customer service skills by assisting members with account maintenance • Custodian of Safe Deposit Boxes; reorganized 300+ safe deposit boxes; audited entire system to increase efficiency• Recruited new credit union members at marketing events and at CDC conferences • Rewarded for innovative marketing initiatives; customers opened account and received free checkbook• Enhanced training program for employees by creating documents to orient trainees to business operations• Selected by management to have trainees job shadow for 1-7 days and teach training classes

• Processed 300+ financial transactions with personal cash drawer of 10,000 +• Custodian of ATM, processing 30+ transactions daily, money amount of 150,000+• Managed 3-4 tellers and main vault as back up head teller• Selected by management to train new tellers• Accountable for referral minimum of 3 per day; recognized for outstanding sales and referrals