Stephanie Dabek Email & Phone Number

New York, New York, United States

- Greets 100+ guests upon arrival per day and sells walk-up tickets via Tessitura- Provides guests with detailed information on the Center’s daily/upcoming exhibitions and theater shows- Responsible for ensuring guests are following COVID-19 health and safety policies

Jersey City, NJ

• Oversees 7 full time Group Service Specialists who schedule school/group bookings as well as 15 part time Guest Service Representatives who handle onsite box office sales
• Greets 100+ guests upon arrival and answers questions about the Center’s exhibitions and theater shows
• Oversees daily box office operations which includes reconciling end-of-day finances and updating attendance report
• Handles guest feedback/complaints via telephone, email, or in person and spearheads cross… Show more
• Handles guest feedback/complaints via telephone, email, or in person and spearheads cross department communication to find solutions
• Manages three email addresses and responds within 24 hours to ensure guest satisfaction

401 F Street NW, Washington, D.C. 20001

• Supervised 120 volunteers/3 summer interns and trained them on customer service techniques along with exhibition material for daily tours
• Oversaw day-to-day volunteer scheduling through Volgistics to ensure all tours were
• Researched and created informational packets of exhibition materials for docent trainings
• Led customized exhibition tours and hands-on discovery carts for about 50 school groups/summer camps per year
• Processed group tour payments and records accurately… Show more
• Processed group tour payments and records accurately via Excel spreadsheet

401 F Street NW, Washington, D.C. 20001

• Operated the Museum’s call center and fielded 100+ calls per day for Museum staff
• Collaborated with Museum staff to complete data entry projects and problem solve issues
• Managed the Executive Director’s calendar and meeting schedule when needed
• Handled vendor relations which included communicating defective products and submitting timely payment
• Prepared the Museum's Visitor Guide by using Adobe InDesign
• Streamlined transit benefit process for the Finance department… Show more

555 Pennsylvania Avenue NW, Washington, D.C 20001

• Directed thousands of visitors to the Museum's exhibitions and 3D theater
• Assisted the Museum's information desk by answering visitor questions and concerns

401 F Street NW, Washington, D.C. 20001

• Helped to recruit 50 volunteers for the Big Build Festival, which saw 3,000 visitors in one day
• Led discovery carts, hands on learning experiences, for grade school children
• Assisted with the training of 30 docents for the Museum's 'Unbuilt Washington' exhibition

600 Independence Avenue SW, Washington, D.C 20560

• Answered questions pertaining to the Museum and Washington, D.C. for thousands of visitors per day at the Information Desk