Stephanie Dabek Email & Phone Number

New York, New York, United States

- Greets 100+ guests upon arrival per day and sells walk-up tickets via Tessitura- Provides guests with detailed information on the Center’s daily/upcoming exhibitions and theater shows- Responsible for ensuring guests are following COVID-19 health and safety policies

Jersey City, Nj

• Oversees 7 full time Group Service Specialists who schedule school/group bookings as well as 15 part time Guest Service Representatives who handle onsite box office sales• Greets 100+ guests upon arrival and answers questions about the Center’s exhibitions and theater shows• Oversees daily box office operations which includes reconciling end-of-day finances and updating attendance report• Handles guest feedback/complaints via telephone, email, or in person and spearheads cross… Show more • Oversees 7 full time Group Service Specialists who schedule school/group bookings as well as 15 part time Guest Service Representatives who handle onsite box office sales• Greets 100+ guests upon arrival and answers questions about the Center’s exhibitions and theater shows• Oversees daily box office operations which includes reconciling end-of-day finances and updating attendance report• Handles guest feedback/complaints via telephone, email, or in person and spearheads cross department communication to find solutions• Manages three email addresses and responds within 24 hours to ensure guest satisfaction• Communicates regularly with executive staff and adheres to strict deadlines when given special projects• Onboards new employees which includes reviewing the department handbook and hands on training• Collaborates with the STEM Education team to ensure that a portfolio of $1.5 million in educational programs are scheduled appropriately which requires coaching the Group Service Specialist handling the booking• Monitors accounts receivable process to ensure contracts are paid within agreed upon terms• Schedules department meetings which includes booking conference rooms and ordering catering• Processes travel arrangements which include airfare/hotel/restaurant reservations and submits expenses through Concur• Coordinates in-house and off-site office events which have included birthday gatherings, escape rooms, and Paint Nites Show less

401 F Street Nw, Washington, D.C. 20001

• Supervised 120 volunteers/3 summer interns and trained them on customer service techniques along with exhibition material for daily tours• Oversaw day-to-day volunteer scheduling through Volgistics to ensure all tours were • Researched and created informational packets of exhibition materials for docent trainings• Led customized exhibition tours and hands-on discovery carts for about 50 school groups/summer camps per year• Processed group tour payments and records accurately… Show more • Supervised 120 volunteers/3 summer interns and trained them on customer service techniques along with exhibition material for daily tours• Oversaw day-to-day volunteer scheduling through Volgistics to ensure all tours were • Researched and created informational packets of exhibition materials for docent trainings• Led customized exhibition tours and hands-on discovery carts for about 50 school groups/summer camps per year• Processed group tour payments and records accurately via Excel spreadsheet• Escorted VIP guests, such as United States Senators and Congressmen, through the Museum• Assisted with the planning of the yearly Volunteer Appreciation Event which included decorations, catering, and activities• Co-wrote text for a coloring book entitled “Historic Buildings of Washington D.C.: A Coloring Book of Architecture”• Interacted with 1,000+ summer visitors in 2015 by answering questions and helping with crowd control during Snarkitecture's installation THE BEACH Show less

401 F Street Nw, Washington, D.C. 20001

• Operated the Museum’s call center and fielded 100+ calls per day for Museum staff• Collaborated with Museum staff to complete data entry projects and problem solve issues• Managed the Executive Director’s calendar and meeting schedule when needed• Handled vendor relations which included communicating defective products and submitting timely payment• Prepared the Museum's Visitor Guide by using Adobe InDesign• Streamlined transit benefit process for the Finance department… Show more • Operated the Museum’s call center and fielded 100+ calls per day for Museum staff• Collaborated with Museum staff to complete data entry projects and problem solve issues• Managed the Executive Director’s calendar and meeting schedule when needed• Handled vendor relations which included communicating defective products and submitting timely payment• Prepared the Museum's Visitor Guide by using Adobe InDesign• Streamlined transit benefit process for the Finance department and became the lead administrator• Sorted and distributed daily USPS mail and UPS/Fed Ex packages for the Museum and building vendors• Ordered weekly office supplies for staff via Staples Advantage• Created photo IDs/name tags for new hires and building tenants/contractors • Assisted at the Museum’s information desk during weekend festivals which saw 5,000-7,000 people per day Show less

555 Pennsylvania Avenue Nw, Washington, D.C 20001

• Directed thousands of visitors to the Museum's exhibitions and 3D theater• Assisted the Museum's information desk by answering visitor questions and concerns

401 F Street Nw, Washington, D.C. 20001

• Helped to recruit 50 volunteers for the Big Build Festival, which saw 3,000 visitors in one day• Led discovery carts, hands on learning experiences, for grade school children• Assisted with the training of 30 docents for the Museum's 'Unbuilt Washington' exhibition

600 Independence Avenue Sw, Washington, D.C 20560

• Answered questions pertaining to the Museum and Washington, D.C. for thousands of visitors per day at the Information Desk