· Coordinate the monthly agenda and facilitate regional calls· Serve as the point of contact between IH Global and local hubs in the region· Understand the region’s needs, main focus areas, main challenges as well as mappingopportunities that the region can benefit from· Report regional activity, insights and emerging trends to IH Global

· Supporting local IH's to increase response rates and surpass targets· Facilitating communication between IH Global survey team and local IH's

· Driving growth, profitability and company value· Developing and implementing scalable and efficient strategies to ensure consistent results and exponential growth· Cultivating a high-performing and agile team culture· Driving day-to-day operations· Providing expert guidance to all departments, including operations, sales and product· Building strategic partnerships and relationships to drive growth· Owning the operational budget and managing burn rate

·Developing a community management strategy that provides support, encourages communication and participation as well as monitoring and evaluation of engagement initiatives/tactics. ·Creating an inclusive, engaging environment that involves internal and external stakeholders, fostering collaboration and partnership.·Overseeing process and project management to ensure program timelines are adhered to.·Leading the validation and funnel selection process across program/project stages. ·Communicating and reinforcing the Impact Hub Lagos Mission, Vision, Values and Culture through impactful and capacity building programmes to enable innovators and entrepreneurs achieve scale.·Organizing and hosting networking events to foster community building and support.·Curating specific or personalized content and opportunities for innovators in the ecosystem and making it available on community platforms; including newsletters, podcasts, etc. ·Participating in the recruitment, selection and on-boarding process for internal and external key stakeholders into the Impact Hub Lagos community. ·Curating learning and development/training opportunities for professional and personal development./·Fostering a culture of continuous improvement by staying up-to-date with industry trends, new technologies, and innovative practices.·Driving change management efforts to implement new contract management policies and processes, ensuring stakeholders are informed and onboarded effectively.·Managing contract administration, including reviewing and negotiating contracts, monitoring contract performance, and identifying and mitigating contract risks.·Collaborating with other teams, including legal and procurement, to ensure a seamless and efficient contract management process.

· Created and managed an overall strategic roadmap with short- and long-term initiatives to address organizational wide employee engagement, culture, diversity and inclusion goals.· Communicate the culture points to all employees across the various cinemas as well as intervening and mediating situations where the company culture has been breached. · Manage the rollout, implementation and action planning of employee engagement programs such as the annual company retreat, team bonding activities, etc.· Creating detailed analytics to monitor the overall turnover and retention rates of employees following engagement initiatives.· Partner with the Talent Acquisition team to drive continued commitment to building talent pipelines for underrepresented groups and create an inclusive hiring process.

· Developed and implemented a budget, business plan as well as a strategic marketing plan for the cinema that increased attendance by 85% in a three-month period.· Maintained extensive knowledge of current market conditions, market share and trends and prepared periodic reports on achievements.· Maximized the performance of all employees by team work, motivation and effective coaching and performance management.· Drove daily retail profitability and maximized RPH by 65% & minimized wastage by 70%.

• Providing premium service to guests• Managing team members and equipping them with the skills to offer outstanding guest service• Analyzing guest feedback and providing a strategic direction to increase customer satisfaction• Maintaining updated information on services offered and promoting them to guests• Planning events and managing bookings and reservations• Managing guest grievances and conflicts

• Providing outstanding customer service to club members and guests• Maintaining updated information on services offered and promoting them to guests• Handling reservations for club members and their guests• Answering telephone calls and forwarding them to relevant parties

• Communicating with, Engaging and Assisting customers with purchases • Recommending latest fashion and beauty trends to customers • Refilling stock on shop floor • Ringing up purchases for customers

• Contributing to the development of Social Media and Communication strategies• Conducting detailed analytic reporting in order to increase community engagement • Managing Social Media Channels, Maintaining Brand Image, and Promoting Website and Blog Content • Creating of Graphics and Promotional Material for Social Media Marketing

• Recommending and advising customers on beauty products • Assisting, Communicating and catering to the needs of customers on the shop floor • Ringing up purchases and promoting offers available in the store

• Responsible for the supervision, safety, and well-being of students• Creating a community where students can succeed socially and academically• Planning activities for students to engage them both academically and socially• Enforcing John Hopkins CTY policies

• Assisting students in their personal development and self-awareness• Planning, Organizing and communicating social and academic events • Creating an atmosphere which fosters the development of a community based on consideration, respect and appreciation of all individuals

• Promoting activities for the Newman Center and generating interest among SUNY Oswego students• Developing a social media strategy to increase community engagement • Creating social media content to publicize events on Instagram, Facebook, and Twitter• Creating Promotional and Evaluation materials (i.e. brochures, fliers, surveys etc.)