Stephanie Dean, Cpp Email & Phone Number

Nashua, New Hampshire, United States

Goffstown, NH

Merrimack, NH

• Apply a combination of accounting and operational knowledge to process accounts payable/accounts receivable transactions, perform cash management and cash account reconciliation processes via Oracle Financial.
• Provide support in processing payments to third parties, processing inbound and outbound payroll interfaces, and payroll balancing and reconciliation.
• Became proficient at several processes (listed above) in a short period of time
• Managed manual funding requests for Large Market Payroll clients with minimal margin of error

Merrimack, NH

• Utilize subject matter expertise, operations knowledge and Oracle HRMS system skills to research, analyze and resolve pay-impacting interface file issues for Fidelity’s large market payroll clients such as Bank of.
• Assisted with the design, documentation and implementation of a database that reduced the time it took for inbound interface tracking from 2-3 hours to 30 minutes
• Trained numerous associates to perform the necessary tasks for File Processing and serve as backup as needed
• Served as lead subject matter expert while effectively transitioning File Processing team from Health & Wellness organization to Financial Operations
• Successfully implemented payroll client The Hartford into File Processing when they came on to Fidelity’s service as well as Merrill Lynch when they merged with already existing client Bank of America

Merrimack, NH

• Owned the file servicing of a complex set of clients by analyzing the results of queries to reconcile, correct and prepare files for outbound Flexible Spending Account (FSA) vendors in order to send accurate enrollment.
• Conducted research and analysis of complex issues by identifying root cause, conducting impact analysis, and taking steps to remediate current and future customer/client impact. Thereby reducing manual updates on a.
• Solely responsible for resolution of FSA participant and vendor issues via FSA work item queue by communicating directly with vendors

Merrimack, NH

• Performed information gathering and analysis to address and resolve Human Resource/Payroll issues received via inbound calls and emails. Identifying, analyzing and resolving in an expedient manner all incoming business.
• First point of contact for requests, ensuring high levels of customer service is being provided to internal and external customers while focusing on multiple details and tasks in a high volume, time sensitive.
• Considered subject matter expert for severance issues for Fidelity’s largest client Bank of America (200K+ employees) and would assist other members on the team when needed
• Communicated directly with employees of all levels to inform them of the final resolution of their issues
• Resolved a high volume of issues in a timely manner and within set service level agreements (SLAs)

Merrimack, NH

• Provided a high level of customer service by accurately processing various types of payroll transactions including address changes, element adjustments, pay adjustments, terminations, severance pay, special check and.
• Promoted to Payroll Specialist within first year