● Hands-on Sales, Marketing and Channel Partner support.● Managed partner portal with account creation and log-in issues for partners. Work with IT to standardize the portal. ● Worked with legal with on boarding new Partners with signing contracts and agreements. ● Salesforce admin for sales with account creation, territory assignment, and Deal Registration support. ● QBR reporting in SFDC for Management. ● Pricelist formatting for our NA distributors systems and ran monthly active partner reports. ● Worked with Channel Marketing on all administration and reporting for global program changes. ● End of quarter worked with Sales to make sure all quotes were correct for booking. ● Managed partner accounts in SFDC. ● Sat in Marketing Partner Program meetings to streamline the Operations portion in SFDC and Portal.

Channel Operations Manager● Leveraged strong leadership skills and a “roll-up-your-sleeves” work ethic to help inspire a team of customer service supervisors, representatives, and key distributors. Held weekly Operations calls on price list changes, upcoming promotions, review of purchase order logs, partner programs, new product information, and training.● Manage the day-to-day sales operations function and liaised with subject matter experts throughout the entire operations lifecycle; strategy, planning, execution, goal measurement, and ensuring accountability.● Oversaw all Enterprise License Agreements (ELA) quotes over $100K with processing, distributing to all 5 distributors (Tech Data, Ingram Micro, Carahsoft, Avent and Arrow) and logged for all North America.● Handled sales support initiatives for all North America channel account managers; managed ELA quoting procedures and processes.● Received recognition for cutting the SLA by more than 50% on quoting at end of quarter.● Channel representative in taskforces that design and test projects to drive efficiency for the company.● Build relationships and worked closely with cross-functional teams ( Sales, Deal Desk, Finance, IT, etc).● Coordinated with global supervisors to deliver on SLAs and Increased workloads at peak periods.● Key member of the cross-functional team that streamlined ELA process.

● Executed back-end sales support and deal facilitation to the Distributor and Partner community. Streamlined and facilitated processes around orders, pricing, promotions and discount programs to distributors on a daily basis.● Managed revenue goal achievement and sales targets for national account managers for each Distributor and DMR.● Established and maintained the update of worldwide pricelist for Europe, China, Australia, Latin America, and NorthAmerica with monthly distribution of changes to global sales community.● Coordinated with a product management team regarding new part numbers, obsolete SKUs and price changes, andeffectively communicated revisions to distribution teams.● Oversaw communication of official quotes to primary distributors and partners.● Extended services on sales evaluations for distribution sales teams.