Technical Services Specialist
Current• Perform tracking and accounting of client’s data in Relativity upon receiving via Physical Storage Media, File Transfer Protocol Applications, or cloud-based repository. • Perform tracking and accounting of client’s data in Relativity upon receiving via Physical Storage Media, File Transfer Protocol Applications, or cloud-based repository. • Routinely achieve 100% successful monthly completion of over 200 intake requests across 60 projects.• Reorganize and reprioritize work plan to accommodate changing priorities/deadlines focusing on details and quality. • Manage issues in real time - maintain continuous visibility of status or any issues with client’s requests to initiate analyzation and troubleshooting; suggest improved workflow for management approval under changing conditions.• Formulate strategic backup contingency plans to assure timely work completion under unforeseen changes in priorities. • Initiate daily cross communications with team members, direct management, Project Managers, and IT to ensure the integrity of client’s data during the lifespan of data processing. • Supervise, train and mentor 2 temporary entry level employees to ensure adherence to proper standard operating procedures in their transition to full time employee status.