Stephanie Dolph Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Bermuda, Bm

Hartford, Ct, Us

-Operations point person and liaison with IT department for the implementation of new technology solutions used to improve the efficiency of current workflow.-Collaborate with IT team to provide subject matter expert opinion on a variety of systems, performs User Acceptance Testing (UAT), and aids in additional changes to ensure system functionality.-Train and develop Ops team on system rollouts to increase efficiency, maintain compliance, and ensure accuracy of data and information.-Responsible for driving strategy and process improvement for proprietary system implementations and upgrades as it relates to Operations.-Provides voice of customer feedback to IT partners during implementation of system enhancements to increase efficiency and productivity.-Assists in completion of IT projects with the objective of driving down operation cost through automation.-Works to create estimates of future Ops staffing (FTE) impacts based on system initiatives and task transfer.-Leads creative operational implementation of technologies such as Optical Character Recognition, Data Science driven submission scoring, and new system workflow structure.

Hartford, Ct, Us

-Led the Operations Service Center team including 20 direct reports, responsible for handling clearance and renewal functions for all specialty business units.-Onboarded new hires and provided training on operational practices, while evaluating progress by running and analyzing reports and cross-checking internal e-filing system for project completion.-Monitored employee productivity and quality to determine efficiency and service, provide additional trainings, discuss performance achievements and improvements when necessary.-Worked to increase employee engagement and team morale while still providing optimal service to team’s internal and external customers.-Served as subject matter expert for operations process when collaborating with Underwriting and IT.-Collaborated, documented and implemented new processes to increase efficiencies and improve business support model.

Hartford, Connecticut, Us

Established process documentation to identify areas of improvement and ensure fluidity.Subject matter expert for the Excess Retail division, assisted underwriting staff with policy prep issuance.

Hartford, Connecticut, Us

Key liaison between internal underwriters and external brokers, ensuring that positive relationships and a customer service focused environment is consistently maintained.Monitored submissions queue across five business units to meet 24 SLA requirements.

Atlanta, Georgia, Us

• Employed excellent organizational skills to create a more efficient system for the file retention of more than 600 retail store’s employees.• Maintained clear communication with retail employees to resolve any payroll or HR related issues.• Utilized ADP’s EV5 and eTIME programs, as well as company specific onboarding programs to assist employees beginning at their date of hire.• Responsible for all administrative work within the payroll department, including filing, administering duplicate W2’s and paystubs, sorting mail, assisting in the processing of garnishments, working in retail payroll specific reports and spreadsheets, and processing all uncashed paychecks.• Arranged interviews and meetings, as well as booking travel and accommodation arrangements for current, new, and potential employees.• Planned office events, such as lunches, career fairs, and sample sales, in order to help make seamless transition during the relocation process to the Atlanta office