Stephanie A Dorsey Email & Phone Number

Wilmington, De, Us

Dover, De, Us

We founded Margins Capital to solve the problem of access to alternative investments for women and BIPOC communities. We are currently invested in Uncle Nearest, Wilderotter Vineyard, and a new build Hilton branded hotel.

New York, New York, Us

Mclean, Va, Us

Lead the product strategy and customer experience for the bank's IVR and voice platforms. Manage a team of product managers responsible for the innovation and development of platforms that services Capital One Bank's ~30M calls annually.

Mclean, Va, Us

Currently manage a team of product managers that focus on building associate servicing tools to improve call quality and overall customer experience. Own the innovation and maintenance of the bank’s call transcription/machine learning platform which is used by 4 lines of business across Capital One and has 10k internal users. Awarded the Circle of Excellence award, the highest award given to associates at Capital One for call the transcription platform. Own the innovation product vision and strategy for the bank’s ~3k call center associates. Developed product bootcamp to train product managers across the bank.

Mclean, Va, Us

Led a cross-functional team across Capital One to deliver statements and tax documents to bank customers via digital and paper channels. Built a serverless, cloud-based statement generation process that made generating statements faster, safer and cheaper ($2M annual savings). Led a team of 18 product managers and engineers to deliver document center, which houses tax forms and statements for all Capital One customers in one place on the servicing website.

Mclean, Va, Us

Owned the bank’s digital debit customer experience and built activate debit card, change debit card PIN, temporary lock/unlock a debit card and order a new debit card in both the mobile and online channels. The order a debit card feature saved the bank over $750k in call volume.

Mclean, Va, Us

Led a cross functional team of data analysts, marketers and business analysts to transition the bank’s debit card portfolio from magnetic stripe to EMV chip cards. Managed the bank’s strategic launch of EMV chip cards on two core banking platforms to 4M checking customers, which saved the bank $74M in counterfeit fraud.

Mclean, Va, Us

Identified and resolved inefficiencies in debit space to deliver the ideal customer experience. Developed online PIN setting feature on legacy platform that saved the bank $550k annually in paper PINs and call volume. Developed and implemented a strategy that reduced the number of days it took for customers to receive their debit cards by half and saved the bank $5M a year in expedited card fees.

Wilmington, De, Us

Elected to the Executive Committee upon first year of joining the organization's Board of Directors. Provided guidance on how to manage the organization's multi-million dollar budget. Participated on task force to develop the organization’s 5 year strategic plan. Partnered with the CEO to develop a new program, the Investor's Cabinet, to target millennial donors.

Brand manager for the newly launched teen debit account, named MONEY. Created and executed the marketing strategy for MONEY, which generated over 45,000 accounts and $6.5M in balances in its first 6 months.

Schiller Park, Il, Us

Developed sales tools for GoPicnic’s Brokerage and Custom Meal Program businesses. Created social media marketing strategy, identified secondary markets for excess inventory and sourced products for one of GoPicnic’s largest custom meal program customers.

Norfolk, Va, Us

Prosecuted debtors in Maryland and the District of Columbia which resulted in the annual collection of over $1.3M of consumer debt for a monthly average of 300 cases. Increased collection revenue by 40% in 2009 by identifying and prosecuting cases with high probable yields and created processes to negotiate settlements in lieu of trial.

Washington, District Of Columbia, Us

Facilitated small business, financial planning, economic empowerment and leadership classes and workshops to Ecuadorians in Spanish. Organized citizens to create 3 successful community banks to provide participants with access to credit. Chaired the Gender and Development Scholarship Committee that provides scholarships to 70 impoverished high school girls annually.

Autonomously managed and developed pre-trial strategies for medical malpractice defense cases which on average, included damages of $3M. Led several small teams of paralegals and administrators for the execution of document production, discovery, motions’ practice and trial preparation. Successfully defended two bench trials as sole counsel, which is atypical for a 2nd year associate.

Mba, Finance, Marketing

Juris Doctor, Law

Bachelor Of Science, Agricultural Business