Stephanie Doski Email & Phone Number

Florida, United States

Florida, United States

Bloomfield, Ct, Us

Develops and leads the customer retention strategy for Medicare Advantage distribution teams. This position is part of the Medicare Customer Experience team and partners closely with marketing and sales teams to ensure a coordinated approach to customer retention.Identifies trends impacting customer retention and partners with sales teams and external partners to implement process improvement and other projects, with a focus on measureable results. Optimizes customer touchpoints to improve customer experience and reduce customer disenrollment and complaints to Medicare. Delivers trainings and presentations to internal and external distribution teams to optimize customer experience and identify capabilities critical to customer retention.Collaborates with Sales Enablement to identify tools and technology to assist sales agents in customer retention efforts.Evaluates proposals from external partners to identify opportunities to improve customer experience and retention.Determines impact of acquisition strategies on customer retention and advocate for strategies that maximize growth and customer lifetime value.

Jacksonville, Florida, Us

Florida Blue - Jacksonville, FL (Aug 2019 –Dec 2020)ConsultantI was accountable for developing and executing strategic imperatives designed to improve provider satisfaction with Florida Blue spanning across various areas, including IT, finance, marketing, and HR. I provide advice and expertise to improve business performance in terms of operations, structure, and strategy. I deftly developed and executed adaption of the first provider survey utilized by the Health Plan for all markets. I transformed existing web-based provider facing portal pages for both Medicare and Commercial to a new platform. I provided oversight on the vendor management process for programs being considered by the VP of Network and key stakeholders. I collaborated with various departments to implement a Net Promoter Score process to measure overall member satisfaction. Additionally I worked with payment capabilities and produced a Fee for Service Playbook for a cross-section of the organization to reference.

I orchestrated bi-weekly meetings with post-acute care center faculty at each facility to report outcomes and suggest improvements while training and developing staff on the proprietary software Episode Connect. I remarkably improved performance by conducting Quarterly Town Halls and on-site meetings with network providers by sharing key metrics and strategies. I analyzed, messaged, and monitored post-acute operational performance metrics highlighting key lever performance to partner services leadership. I introduced Bundled Payment Care Improvement Program (BPCI) in NE Florida for Remedy Partners, Inc. - an Awardee Convener for Medicare involving patient populations discharging from area hospital locations. I established and achieved quality improvement and cost reduction targets for the network of facilities. I managed information regarding operations initiatives and partner-specific expectations. I administered 36 regional skilled nursing facilities and 15 home health agencies for executing the BPCI program. I proficiently built nursing facility and home health networks for three national hospitalist organizations and six hospital partners who are Episode Initiators for BPCI. I was instrumental in improving above 60% by managing the reduction of an average length of stay days and reducing re-admissions resulting in savings and growth to the company. I received Regional Leader Award for surpassing growth goals for home health provider engagement.

I implemented a targeted up-sell plan within the existing account base, organizing resources, leading meetings and demonstrations with prospects, closing deals, and facilitating contract negotiations. I dexterously built and executed deal plans for assigned target accounts, prospected new opportunities, drove successful negotiations, and managed customer consensus. I significantly increased referrals by researching, prospecting, on-site consultations, presentations, and networking by advancing industry competitiveness by defining the scope of requirements of the national physician's group. I exceeded expectations by restoring sales strategy with influential presentations and established direct sales, strategic territory plan, and additional market development within target verticals.

Frisco, Texas, Us

At Magellan Health Services, I led RFP process and streamlined administrative functions by managing Operating Committee for Central Region of Florida for Medicaid Prepaid Mental Health Plan. I designed outreach and business development strategies with government stakeholders for strengthening relations in the community. Furthermore, I received company recognition for event winning efforts and stellar results for upholding organizations community reputation by redeeming a failing company sponsored marketing and PR event. I also supervised transformation change through partnering with client partners and applied appropriate principles and methodologies and developed and monitored program plans and budgets for profitability.