Stephanie Phipps Email & Phone Number

Greensboro, Nc, Us

Greensboro, Nc, Us

San Francisco, Ca, Us

• Scans and processes shipments for placement into backstock and onto sales floor• Assists stock lead in processing of BOPIS orders and ship to store orders ensuring timely checking of CCUI and appropriately labeling UPS shipments• When needed support sales floor operation by providing product knowledge to encourage sales of diversified product base• Accurately operate POS systems to complete customer transactions, solicits donations for company supported charities• Maintains knowledge of pricing procedures to ensure customers satisfaction of current pricing and sales promotions• Provides support of merchandising product, restocking and cleanliness of sales floor

• Supported daily sales in women’s boutique that featured western fashion boots and clothing• Prepared stock for merchandising on sales floor• Daily cleaning and maintenance of sales floor• Provided high level of customer service to shoppers

San Francisco, Ca, Us

Positions held during tenure Seasonal Associate, Part-time Sales Associate, Holiday Coordinator and Acting Assistant Manager with Pottery Barn• Encouraged store growth by creating a brand experience for our home goods clientele• Supported management goals by daily opening and closing procedures as well as asset management• Ensured store cleanliness, safety standards and inventory accuracy• Assisted in training new associates on company policy and procedures• Coached associates in understanding sales opportunities and encourages development of product knowledge• Completed pricing adjustments, inventory management, online fulfillment orders and customer returns as needed• Maintained an extensive knowledge in cookware, household appliances, savory foods, and interior design products• Supported sales operations by processing credit card applications, operation of cash register and gift wrapping

Provided administrative assistant support to the Owner/Broker-in-Charge of the company and served as Office Manager. Supported daily operations by greeting and directing buyers and sellers to the appropriate agent, entering and providing updates on MLS listings including taking and editing photos of homes, utilized Zipforms and DocuSign to assist with completion of contract signing, maintenance of bill paying with Quickbooks, utilized Excel for sales tracking, and Microsoft Publisher for marketing purposes. Overall office support including cleaning and maintenance of office spaces, organization of files.

• Keyholder for weekend operations at main museum supervising staff of three tour guides• Trains new support staff and volunteers on museum policies and procedures• Manages support staff schedule with other weekend supervisor• Supports museum on operation of special events • Assists with gift shop operations as neededTour Guide April 2013 - August 2014• Advised visitors of museum hours, policies, special presentations and provides information on museum exhibits rotating between two locations• Assisted with special event set-ups and break-downs• Initiated participation in historical activities with children during special programs

Streamlined BMW Supplier Quality Engineer training programs• Supported various BMW global training initiatives• Developed department training calendar• Maintained training records of department SAP• Increased training experience of external contractors, suppliers and internal departments• Determined departmental training course needs and presented proposals to management teams• Reported compliance training standards to section leads

Allocated orders for automotive manufacturing facilities through staffing contract with TE Connectivity• Utilized Servigistics MOVE program to manage customer orders• Organized shipments of component parts for various TE manufacturing facilities• Requested put-away of newly arrived stock for expediting of shipments• Reviewed internal orders to maintain stock accuracy• Supported customer service functions by requesting cancellations, shipment changes and provide tracking information via email• Validated and processed adjustments within SAP for balanced inventory recording

High Point, Nc, Us

• Maintained stock levels for production by communicating scheduling needs to suppliers• Used reporting tools in SAP to validate build requirements and supplier delivery times• Expeditesdparts when production levels are modified to prevent line stop

Greensboro, N.C., Us

• Coordinated with Project Management Team to fulfill upgrade project orders for Shell Oil Company, Sunoco and Verifone• Assisted Strategic Account Manager in execution of sales order entry and follow-up with customer concerns, graphic changes, and shipment delays• Completed return materials authorizations for duplicate and canceled shipments• Tracked lead times to advise customer of delays

• Negotiates delivery dates with Suppliers focusing on disconnects and shortages that fail to meet production requirements attempting to prevent a line stop, updates SAP as changes are confirmed• Supports cross-functional teams where daily statuses of part deliveries are needed• Follows tracking information to provide Buyers with shipment arrivals and to ensure timely goods receiving by Logistics• Process Purchase requisitions in absence of Buyers, adding expedite fees as required• Provides updates on quality notices against damaged and defective parts• Updates order pricing after Commodities Specialist confirms appropriate reductions/increases• Runs daily reporting to analyze account information for pricing and delivery errors.

New York, Us

• Managed order entry for each fashion season to ensure customer receipt of goods for international accounts• Maintained communication with Production and Planning teams to provide customer sizing detail • Advised planning analyst and Account Representatives of production delays due to factory slide, documentation errors, product quality issues and updates orders as advised• Researched damaged goods requests from the customers and provides proper documentation to the Customer Compliance and Finance Departments to issue appropriate credit on accounts• Monitored direct ship line set-up, overages and pricing so there are no systematic issues to prevent on-time shipments and corrected errors that would prevent proper invoicing • Revised orders when style, board and seasonal information is changed by Merchandising team• Accepted responsibility for assuming more accounts as needed for growth of business or personnel coverage

New York, Us

• Met customer order fulfillments according to company guidelines for timely delivery of goods and invoicing • Resolved factory shipment related issues by communicating solutions to internal departments and customers• Followed customs compliance directives for international documentation preparation in creating Commercial Invoices and verifying information on Certificates of Origin• Validates that purchase order, style information, and labeling procedures were correctly executed for specific global destinations and customer preferences• Supports departmental goals based on reduction of turnaround times and meeting forecasted sales goals• Checks daily workload reports to anticipate delays in receipt of factory documentation and to rectify anyoutstanding production and customer concerns

• Documented receipt and completed labeling of donations provided through community and private resources following American Institute for Conservation guidelines• De-installed museum gallery exhibits to prepare for renovations, photographed removed artifacts, created new documentation when records were missing and completed process by uploading pictures and artifact information into database system for online research availability.• Aided in new exhibit resets by creating placement sheets for text and artifact positions

• Entered customer orders and prepared paperwork for packing and shipping of parts both domestically and internationally and handled all calls regarding parts orders, delivery concerns and invoicing issues• Completed daily invoicing of orders in SAP and submitted invoices through EDI for payment, responsible for maintenance of part and customer files• Supported company inventory efforts, verified stock counts, corrected and identified mislabeled stock, and updated part number changes within system• Assisted purchasing department by placing purchase orders for out of stock parts to German headquarters and external vendors

Cornwall, Ontario, Ca

• Submitted purchase orders to mills to procure woven fabric goods for local warehouse inventory and quiltingconverters in accordance with corporate forecast requirements, vendor lead times and seasonal dealer orders• Received fabric good shipments into warehouse and verified yardage discrepancies on purchase orders, coordinated expediting of remaining balances to ensure timely manufacturing of finished products• Ensured updated forecasts were received from customers on a monthly basis and input forecasts into AS400 system to maintain inventory data and production schedules• Prepared marine products costing sheets and submitted to corporate office for assignment of product codes, properly communicated changes to appropriate departments• Coordinated with marine designers in setting up quote sheets of fabricated goods processed vendor invoices to ensure timely payment of company accounts

Göteborg, Se

• Initiated requests for quotes during emissions requirement upgrades primarily for casted chassis parts and managed buyer workload during sourcing travel• Created and amended purchase orders, sample orders including price updates, revision level changes and part cancellations• Input information into cost savings systems and provided administrative monitoring of reports supplied to management team• Helped in daily office needs-mail distribution, departmental supply requisitions, check requests for vendor chargeback payments, processed expense reports, arranged group meetings, prepared presentations & spreadsheets, updated departmental calendars, organization charts and planned travel for purchasing and engineering departments• Operated new employee set-up, training, technology updates and IT service requests• Worked with Accounts Payable/Receivable Department in reconciliation of invoices and purchase orders in SAP