Stephanie Drumright

Stephanie Drumright Email and Phone Number

Head of Operations | Operations Director | Strategic Leadership, Operational Excellence, Digital Transformation, Program Management @ Duco
london, england, united kingdom
Stephanie Drumright's Location
London, England, United Kingdom, United Kingdom
Stephanie Drumright's Contact Details

Stephanie Drumright work email

Stephanie Drumright personal email

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About Stephanie Drumright

I excel in driving operational and transformative change through strategic vision and execution. Translating ambitious goals into tangible outcomes that foster efficiency, growth, and sustainable success using a data-driven approach and industry best practices - that's where I thrive. As an accomplished Senior Leader, specialising in Business Operations and Digital Transformation, I am deeply passionate and experienced in optimizing people, processes, and technology to drive operational excellence, transformative change, and deliver impactful results. With a rich background in business operations, technology, sales, program management, and business analysis, I've partnered with top executives and spearheaded complex initiatives that optimise technology, streamline operations, improve processes, elevate customer experiences, and propel revenue growth on a global scale. Through these initiatives, I have collaborated with, impacted, and empowered global teams across diverse functions at GoTo, a leading B2B SaaS company renowned for its innovative IT and Communication solutions.I excel in:❖ Strategic Planning - Partnering with executives, I translate strategic vision into actionable plans, driving tangible outcomes.❖ Operational Excellence - I deliver transformative changes across diverse global functions.❖ Cross-Functional Leadership - I lead international teams to solve complex business problems, leveraging diverse expertise across functions and leaders.❖ Data-Driven Optimization - I utilize data insights and best practices to enhance tech platforms, streamline processes, and drive revenue growth.❖ Relationship Building - I cultivate trust and collaboration to lead teams effectively and achieve results.❖ Talent Empowerment - I'm dedicated to mentoring and empowering team members for sustainable success.❖ Adaptability and Resilience - I thrive in fast-paced environments, viewing challenges as opportunities for growth and valuing curiosity, initiative, and human connection.I am passionate about building inclusive and collaborative culture, where employees are empowered to share opinions, learn, grow, and thrive together. At GoTo I led the UK community, coordinating events including all-hands, volunteering, and social events, fostering community togetherness. Personally, I am certified in interior design, which I pursue through staging homes, DIY, and remodelling projects. I enjoy fitness, particularly weightlifting and cycling. I am an avid traveller, loving the thrill of adventure, experiencing new cultures, and connecting with new people.

Stephanie Drumright's Current Company Details
Duco

Duco

View
Head of Operations | Operations Director | Strategic Leadership, Operational Excellence, Digital Transformation, Program Management
london, england, united kingdom
Website:
du.co
Employees:
163
Stephanie Drumright Work Experience Details
  • Duco
    Head Of Operations
    Duco Nov 2024 - Present
    London Area, United Kingdom
    Leading Duco's Business Operations function - Building operational scalability, driving cross-functional initiatives, and delivering transformational change across the organisation.
  • Goto
    Senior Manager - Operations, Transformation & Program Management
    Goto Jul 2022 - Feb 2024
    London, England, United Kingdom
    As a Senior Leader in GTM Operations, reporting to the VP, GTM Operations, I executed global strategic initiatives and operational excellence improvements in alignment with business objectives, driving program management and change readiness across the organisation. Key Accomplishments include:▷ Managed the strategic operations initiatives and portfolio delivery, driving prioritisation, governance, planning, resource allocation, and program delivery communication.▷ Orchestrated the 2024 Sales Planning initiative on-time, by providing program structure, engaging stakeholders, fostering collaboration, and mitigating risks.▷ Facilitated cross-functional leadership weekly business reviews (WBRs), setting agendas, presenting program updates, tracking actions, and fostering decision-making.▷ Spearheaded a new operations program intake process, which improve program prioritization, roadmap management, and team resource allocation.▷ Scaled the Sales Ops reporting request processes, resulting in faster delivery times and eliminating thousands of obsolete reports.▷ Operationalized the launch of a new company entity and payment system in India, reducing local costs by $1M and boosting regional revenue.▷ Managed an international team of program managers and business analysts, coaching them to lead 4-5 medium-large initiatives concurrently.
  • Goto
    Manager, Digital Transformation, Corporate It
    Goto Jun 2021 - Jul 2022
    London, England, United Kingdom
    As part of the Digital Transformation team, reporting to the VP of Workplace Transformation, I managed a team and spearheaded critical business transformation and process improvement initiatives to drive business growth objectives and foster data-driven decision-making. Key Accomplishments include:▷ Established a communication strategy, including newsletter and Monthly Business Reviews (MBRs), fostering engagement and collaboration across the organisation.▷ Created a Program Management Playbook, promoting structured and repeatable methods for effective project delivery and change management across the org. ▷ Optimized technology platforms, like Outreach, resulting in a 30% increase in adoption and the creation of data-driven sales engagement workflows and strategies.▷ Automated a complex Finance request process in Salesforce and improved efficiency by 48%, through clear process mapping, solution design, implementation, and enablement. ▷ Collaborated with Legal and IT security to assess and ensure compliance and data privacy regulations were met across systems. ▷ Managed vendor relationships, coordinating quarterly business reviews (QBRs) with executives and delivering continuous improvements in GTM workflows and processes.▷ Utilised Employee engagement survey data to inform leadership strategy and actions, leading to notable increases in employee engagement survey participation and job satisfaction ratings in 6 months.
  • Logmein
    Head Of Technology
    Logmein Jan 2020 - Jun 2021
    Boston, Massachusetts, United States
    As the Head of Technology, reporting to the SVP of Global Business Operations, I owned the global Sales Technology strategy and tech stack optimization in alignment with CRO and Senior Sales Leadership goals.Key Accomplishments include:▷ Implemented an effective technology strategy, improving Sales productivity by 30-40%, enhancing Salesforce data accuracy, and saving $300K+ in annual tech costs.▷ Transformed sales prospecting, deal management, and territory planning for 800+ global Sales users by evaluating, procuring, and implementing critical platforms including Gong, Outreach, ZoomInfo, and D&B.▷ Drove a cross-functional lead-to-cash continuous improvements program, enhancing customer journey, quoting, lead follow-up, provisioning, and customer care processes.▷ Collaborated with leaders and Ops teams to build and maintain Sales and tools performance dashboards, providing key performance indicators (KPIs) and success metric insights to executives.▷ Mentored a high-performing team, coaching two members to successful promotions.
  • Logmein
    Senior Business Systems Analyst
    Logmein Jan 2016 - Jan 2020
    London, United Kingdom
    As a Senior BSA within the Business Systems team, I partnered with functional leaders to analyse business challenges, deliver M&A migrations, and execute process improvement initiatives in the Salesforce ecosystem. Key highlights include:▷ Executed a partner relationship management platform and data migration within a large M&A program, enabling partner sales in new global markets and product suites.▷ Successfully managed large-scale sales tools deployments to 600+ global sales users, optimizing lead follow-up KPIs and enhancing quoting processes.▷ Partnered with functional stakeholders and translated requirements, delivering high-impact automation and process changes in Salesforce.▷ Built an Opportunity health scoring model in Salesforce and provided leadership level dashboards, leading to improved pipeline performance and Sales methodology adoption.▷ Mentored new Business Systems Analysts, facilitating skills development and ensuring efficient onboarding.
  • Logmein
    New Business Account Executive & Team Lead - Emea
    Logmein Jan 2013 - Apr 2016
    Dublin, Ireland
    As an account executive, I managed B2B sales into English-speaking EMEA accounts and later took on managerial responsibilities, overseeing team meetings, conducting pipeline reviews, and driving productivity metrics. Key Accomplishments include:▷ Achieving 97% of annual target.▷ Promoted to Team Lead - Monitored team activity and encouraged high productivity metrics.
  • Logmein
    Account Manager
    Logmein Jan 2012 - Dec 2012
    Woburn, Ma
    Managed renewal and growth opportunities of over 1300 customer accounts. Achieved both President’s Club and over 130% of Sales target.
  • Logmein
    User Services Representative
    Logmein Jul 2011 - Jan 2012
    Woburn, Ma
    Provided inbound support to existing and new customer base, resolving issues in accounts, billing, or software.

Stephanie Drumright Education Details

Frequently Asked Questions about Stephanie Drumright

What company does Stephanie Drumright work for?

Stephanie Drumright works for Duco

What is Stephanie Drumright's role at the current company?

Stephanie Drumright's current role is Head of Operations | Operations Director | Strategic Leadership, Operational Excellence, Digital Transformation, Program Management.

What is Stephanie Drumright's email address?

Stephanie Drumright's email address is stephanie.drumright@du.co

What schools did Stephanie Drumright attend?

Stephanie Drumright attended Bowdoin College, University Of Auckland.

Who are Stephanie Drumright's colleagues?

Stephanie Drumright's colleagues are Karolina Lewanowicz, Andreas Nicou, Julia Shyshliuk, Katarzyna Paczyńska, Agnieszka Jaśkiewicz, Rachel Smith, Krzysztof Czaderna.

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