Stephanie Drumright Email & Phone Number

London Area, United Kingdom

Leading Duco's Business Operations function - Building operational scalability, driving cross-functional initiatives, and delivering transformational change across the organisation.

London, England, United Kingdom

As a Senior Leader in GTM Operations, reporting to the VP, GTM Operations, I executed global strategic initiatives and operational excellence improvements in alignment with business objectives, driving program management and change readiness across the organisation. Key Accomplishments include:▷ Managed the strategic operations initiatives and portfolio delivery, driving prioritisation, governance, planning, resource allocation, and program delivery communication.▷ Orchestrated the 2024 Sales Planning initiative on-time, by providing program structure, engaging stakeholders, fostering collaboration, and mitigating risks.▷ Facilitated cross-functional leadership weekly business reviews (WBRs), setting agendas, presenting program updates, tracking actions, and fostering decision-making.▷ Spearheaded a new operations program intake process, which improve program prioritization, roadmap management, and team resource allocation.▷ Scaled the Sales Ops reporting request processes, resulting in faster delivery times and eliminating thousands of obsolete reports.▷ Operationalized the launch of a new company entity and payment system in India, reducing local costs by $1M and boosting regional revenue.▷ Managed an international team of program managers and business analysts, coaching them to lead 4-5 medium-large initiatives concurrently.

London, England, United Kingdom

As part of the Digital Transformation team, reporting to the VP of Workplace Transformation, I managed a team and spearheaded critical business transformation and process improvement initiatives to drive business growth objectives and foster data-driven decision-making. Key Accomplishments include:▷ Established a communication strategy, including newsletter and Monthly Business Reviews (MBRs), fostering engagement and collaboration across the organisation.▷ Created a Program Management Playbook, promoting structured and repeatable methods for effective project delivery and change management across the org. ▷ Optimized technology platforms, like Outreach, resulting in a 30% increase in adoption and the creation of data-driven sales engagement workflows and strategies.▷ Automated a complex Finance request process in Salesforce and improved efficiency by 48%, through clear process mapping, solution design, implementation, and enablement. ▷ Collaborated with Legal and IT security to assess and ensure compliance and data privacy regulations were met across systems. ▷ Managed vendor relationships, coordinating quarterly business reviews (QBRs) with executives and delivering continuous improvements in GTM workflows and processes.▷ Utilised Employee engagement survey data to inform leadership strategy and actions, leading to notable increases in employee engagement survey participation and job satisfaction ratings in 6 months.

Boston, Massachusetts, United States

As the Head of Technology, reporting to the SVP of Global Business Operations, I owned the global Sales Technology strategy and tech stack optimization in alignment with CRO and Senior Sales Leadership goals.Key Accomplishments include:▷ Implemented an effective technology strategy, improving Sales productivity by 30-40%, enhancing Salesforce data accuracy, and saving $300K+ in annual tech costs.▷ Transformed sales prospecting, deal management, and territory planning for 800+ global Sales users by evaluating, procuring, and implementing critical platforms including Gong, Outreach, ZoomInfo, and D&B.▷ Drove a cross-functional lead-to-cash continuous improvements program, enhancing customer journey, quoting, lead follow-up, provisioning, and customer care processes.▷ Collaborated with leaders and Ops teams to build and maintain Sales and tools performance dashboards, providing key performance indicators (KPIs) and success metric insights to executives.▷ Mentored a high-performing team, coaching two members to successful promotions.

London, United Kingdom

As a Senior BSA within the Business Systems team, I partnered with functional leaders to analyse business challenges, deliver M&A migrations, and execute process improvement initiatives in the Salesforce ecosystem. Key highlights include:▷ Executed a partner relationship management platform and data migration within a large M&A program, enabling partner sales in new global markets and product suites.▷ Successfully managed large-scale sales tools deployments to 600+ global sales users, optimizing lead follow-up KPIs and enhancing quoting processes.▷ Partnered with functional stakeholders and translated requirements, delivering high-impact automation and process changes in Salesforce.▷ Built an Opportunity health scoring model in Salesforce and provided leadership level dashboards, leading to improved pipeline performance and Sales methodology adoption.▷ Mentored new Business Systems Analysts, facilitating skills development and ensuring efficient onboarding.

Dublin, Ireland

As an account executive, I managed B2B sales into English-speaking EMEA accounts and later took on managerial responsibilities, overseeing team meetings, conducting pipeline reviews, and driving productivity metrics. Key Accomplishments include:▷ Achieving 97% of annual target.▷ Promoted to Team Lead - Monitored team activity and encouraged high productivity metrics.

Woburn, Ma

Managed renewal and growth opportunities of over 1300 customer accounts. Achieved both President’s Club and over 130% of Sales target.

Woburn, Ma

Provided inbound support to existing and new customer base, resolving issues in accounts, billing, or software.

Bachelor'S, Psychology And Economics

Activities and Societies: Women's Varsity Volleyball Team (2007-2011), Safe Space Member, Volunteer with children and schools.

Environmental Economics; Sociology, And New Zealand Politics