Stephanie Stephens Email & Phone Number

Marietta, GA, US

Chicago, Illinois, US

Responsible for maintaining the client benefits website, documenting and executing benefits related processes, and offering support to the client, their participants and to the bswift service center. Performed ongoing audits and file reviews, ensuring data and results accuracy. Served as first level system support for each assigned client. Executed.

Dublin, CA, US

• Responsible for data entry based on employee online elections, life status change forms or benefit enrollment forms. Researched and corrected benefit enrollment issues and/or benefit carrier file discrepancies.
• Responded to and/or contacted TriNet colleagues and customers as required to resolve health benefit related inquiries, issues, or escalations.
• Maintained general benefit life event processing; monitored and corrected errors accordingly.
• Ensured employee coverage changes were updated with benefit vendors in a timely manner.
• Processed medical support orders, evidence of insurability reports, billing discrepancy reports, and/or ensured compliance with state specific benefit coverage regulations based on report output.
• Answered questions regarding worksite employee benefits, TriNet plans and government regulations and processes.

Fort Lauderdale, FL, US

• Served as a point of contact for clients.
• Provided telephonic and email support to employees regarding enrollments and related questions through the Benefits Employee Engagement Center.
• Established and maintained effective relationships with client’s benefit and HR managers.
• Corresponded with benefit carriers to validate benefit coverage.
• Responsible for creating and monitoring client interactions via CRM system.

Weston, FL, US

• Served as a point of contact for clients.
• Provided telephonic and email support to employees regarding enrollments and related questions through the Benefits Employee Engagement Center.
• Established and maintained effective relationships with client’s benefit and HR managers.
• Corresponded with benefit carriers to validate benefit coverage.
• Responsible for creating and monitoring client interactions via CRM system.

Roseland, New Jersey, US

• Supported Major Accounts Comprehensive Service clients from a practical, administrative and product perspective.
• Secured, updated and confirmed appropriate information from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the.
• Managed activities within the project management tool related to the analysis and preparation for the enrollment process, including required system/profile/information gathering, requirements analysis, system updates.
• Provided guidance and research in response to a wide variety of questions, requests, projects and issues presented by client HR/Benefits Administrators.
• Generated reports and was responsible for monthly invoice reconciliation.
• Built employee enrollment portals including plans and adding rates for client demonstrations.

Toronto, Ontario, CA

 Responsible for reviewing, updating, managing eligibility data, responding to HR, billing and payroll inquiries, reviewing and responding to carrier file error reports.  Ensures services are being completed within the defined internal/external Service Level Agreement timelines.  Assures that documentation existed for all ongoing processes. Completes.

London, GB

Researches complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices; Provides resolution in accordance with due dates and documents processes. Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may.

Responsible for administering assessment exams to new enrolleesGeneral library oriented duties (assign student bar codes, print ID cards, assist students finding reference material)Tutor new studentsParticipate in student enrichment services

Responsible for providing dedicated customer service for 2500 employees.Resolved enrollment and termination issues as well as dependent additionsActed as a liaison with insurance carrier to resolve claims issuesProvided assistance with the appeals processEnrolled and managed employees benefits via Benergy System.Answered calls relating to legislation and.

Responsible for balancing accounts receivable Prepared bank depositsPosted patient paymentsMaintained medical charts Skilled at working appealsConducted all collections activity for the practicePerforms insurance investigations Responsible for medical electronic claims submission for two doctors in private practice. Radiology and diagnostic coding.

 Responsible for proper administration and distribution of disability and unemployment benefits for Ford Motor Credit clients. Responsible for electronic and physical maintenance of data files for each participant. Reviewed claim forms, unemployment insurance certificates and check stubs to determine company liability. Responsible for adjudicating.

 Demonstrates thorough understanding of DRG reimbursement methodology and third party billing requirements. Extensive working knowledge of HCFA and UB92 claims reporting. Corrected and completed claim forms as needed, accessing information and translating data into information acceptable to claims processing system. Performed tasks related to.

 Responsible for general correspondence, preparing and mailing application packets to potential clients. Scheduled and coordinated blood and lab exams. Ordered, tracked and followed up on all Attending Physicians Statements. Ordered lab exams and recorded/updated all activity in the activity log and database.

I processed, investigated, coordinated and adjudicated medical,dental, chiropractic, DME, psychiatric, orthopedic and skilled nursing claims. I was responsible for training new hires and providing them with all reference materials needed to perform their duties. I posted in patient and outpatient procedures. I was responsible for identifying errors in the.

New York, NY, US

Complied data for claims reports and proposalsDetermined appropriateness of treatment according to terms of policyDemonstrated working knowledge of state regulations governing distribution of funds

Bachelor'S Degree, Economics

Mha, Health Care Administration

Cpc, Medical Coding

Certificate, Medical Transcription And Terminology

Bachelors, Economics

Bachelors, Economics