Stéphanie Dufour Email and Phone Number
Stéphanie Dufour work email
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Stéphanie Dufour personal email
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Highly motivated and hospitality-focused professional with over 12 years of experience providing high-level customer service to a wide variety of clienteles. Proficient in managing accommodation services, handling high-pressure situations while maintaining a positive attitude and able to create unforgettable customer experiences. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. Non-profit social entrepreneur since 2019.
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Co-Founder, Treasurer And Business DevelopmentEntre L'Assiette Et Nous -
Co-Founder, Treasurer & Business DevelopmentEntre L'Assiette Et Nous Nov 2019 - PresentContrecoeur, Quebec, Canada- Support the Executive Director in all of the organization's operations- Writing, implementation and operational management of the communications plan for the not-for-profit and it's projects- Search for funding (including grants) and drafting of the organization's sponsorship plan- Creation of the newsletter -
Logistics & Camp CoordinatorLes Diamants Stornoway Mar 2021 - Apr 2024- Plan, organize, direct and control the various activities of each of the departments attached to the accommodation services: camp facilities, kitchen, housekeeping, bus service, flight booking and tracking;- Manage the daily activities of the camp reception;- Supervise the accommodation management contract and audit the various service providers;- Ensure the efficiency, optimization and profitability of the services dedicated to the camp;- Monitor requisitions for the purchase of equipment and services dedicated to the camp;- Participate in on-site labour logistics planning with all superintendents;- Ensure that you are familiar with the specificities of departments, projects and resources in order to guide transportation and travel priorities;- Manage and maintain the computer system and produce various reports related to camp logistics;- Work closely with the security team on access management;- Work with site staff to develop traffic management plans;- Develop recommendations and guidelines for the determination of air transport needs;- Participate in the contract evaluation process under your supervision, monitor deliverables and associated performance;- Establish close ties with business partners; -
Meetings & Special Events ManagerRitz-Carlton Montreal Jan 2016 - Aug 2019- Achieve monthly and annual banquet budgets and sales objectives.- Solicitation of new clients and participation in networking activities.- Main point of contact for the customer, anticipating their requests and ensuring the smooth running of services.- Coordinate conferences and special events according to the quality standards of the Ritz-Carlton Montreal and while respecting client budgets.- Follow up with customers after the events and manage any comments.- Participate in the development of menus and promotions for the banquet department.- Development and implementation of monitoring procedures and systems- Analysis, monitoring and compilation of various reports -
Sales Rep & Event PlannerChez L'Épicier Restaurant Et Bar À Vin May 2011 - Dec 2015Restaurant sales and banquets:- Promotion and sale of the company's products and services.- Evaluation of prices, credit conditions, guarantees and delivery dates.- Preparation of sales contracts.- Monitoring and resolving problems related to the establishment's products or services.- Maintaining customer files.- Compilation of monthly and annual sales reports by department.- Updating and translating restaurant and catering menus and the website.- Creation of menus according to criteria, requests and budgets.- Billing and payment tracking.- Management and monitoring of customer satisfaction.Organization of events, catering service:- Strategic planning- Project management (menu/material/employee planning)- Risk management, financial management, administration and programming.- HR (planning, hiring, coordination, orientation, training, supervision, motivation, evaluation)
Stéphanie Dufour Skills
Stéphanie Dufour Education Details
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Business Management -
Hotel Management
Frequently Asked Questions about Stéphanie Dufour
What company does Stéphanie Dufour work for?
Stéphanie Dufour works for Entre L'assiette Et Nous
What is Stéphanie Dufour's role at the current company?
Stéphanie Dufour's current role is Co-founder, Treasurer and Business Development.
What is Stéphanie Dufour's email address?
Stéphanie Dufour's email address is st****@****ton.com
What schools did Stéphanie Dufour attend?
Stéphanie Dufour attended Uqam | Université Du Québec À Montréal, Institut De Tourisme Et D'hôtellerie Du Québec.
What skills is Stéphanie Dufour known for?
Stéphanie Dufour has skills like Hospitality Management, Banquets, Restauration Et Boissons, Relations Publiques, Restaurant, Service Client, Hospitality, Event Management, Restauration, Catering, Event Planning, Tourisme.
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Stéphanie Dufour
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Stéphanie Dufour
Directrice Principale, Ventes Assurances De Personnes, Réseau Desjardins Chez DesjardinsQuébec, Qc -
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