Stephanie Echols, Mba Email & Phone Number

• Managing the office, travel resolution, customer service and process improvement issues.
• Program manager for destination wedding events.
• Enhancing the company social media exposure to attract more customers.
• Developing the marketing plan and monthly event schedule to increase sales.
• Interfacing and presenting travel solutions to clients.

• Supervised, trained and motivated a staff of 34 associates to perform their best.
• Managed the activities of 4 departments to increase sales, inventory levels and quality products.
• Analyzed and improved monthly operating costs, budgets and resources allocations.
• Evaluated employee performance and identified hiring and training needs.
• Resolved 7-10 store complaints weekly to improve customer loyalty and satisfaction.

Smyrna, GA

• Managed the operations and logistics for the trucking company.
• Processed payroll and year end 1099 statements for subcontractors.
• Increased quarterly transportation contract revenues by 5% through contract negotiations.
• Analyzed and reconciled contract, invoice and accounts payable to ensure timely vendor payments.
• Generated memos, emails and reports to market services and respond to customer needs.

• Managed the telecommunication service sales cycle from finding leads to closing the deal.
• Selected to attend Sales Achiever’s Club for outstanding results.
• Exceeded annual sales quota by 12% producing $3 million in new service revenue.
• Managed the new business, renewals and upgrades for 400 southeast Service accounts.
• Prepared and presented consultative presentations weekly.

• Led the Sales and Services organizations customer satisfaction improvement task force.
• Increased survey participation by 40% and the company’s survey score by 13%.
• Facilitated feedback sessions which addressed customer needs and reduced escalations.
• Created and implemented web based Sales and Services customer satisfaction training.
• Developed a detailed project plan and presentations for executive progress reports.

• Executive assistant to the Services Vice President for revenue generation and operations activities for 325 technicians.
• Partnered with the call center to create revenue generation campaigns and resolve customer issues.
• Analyzed key performance indicators, identified root causes and recommended solutions.
• Created monthly ad-hoc operations reports and presentations for the Services Vice President.
• Trained and supervised 2 operations coordinators.

Master Of Business Administration - Mba, Finance

Bachelor Of Science - Bs, Accounting