Stephanie Echols, Mba Email & Phone Number

Managing the office, travel resolution, customer service and process improvement issues. • Program manager for destination wedding events.• Enhancing the company social media exposure to attract more customers.• Developing the marketing plan and monthly event schedule to increase sales.• Interfacing and presenting travel solutions to clients.

Supervised, trained and motivated a staff of 34 associates to perform their best.• Managed the activities of 4 departments to increase sales, inventory levels and quality products. • Analyzed and improved monthly operating costs, budgets and resources allocations.• Evaluated employee performance and identified hiring and training needs.• Resolved 7-10 store complaints weekly to improve customer loyalty and satisfaction.

Smyrna, Ga

Managed the operations and logistics for the trucking company. • Processed payroll and year end 1099 statements for subcontractors. • Increased quarterly transportation contract revenues by 5% through contract negotiations. • Analyzed and reconciled contract, invoice and accounts payable to ensure timely vendor payments. • Generated memos, emails and reports to market services and respond to customer needs.

Managed the telecommunication service sales cycle from finding leads to closing the deal. • Selected to attend Sales Achiever’s Club for outstanding results. • Exceeded annual sales quota by 12% producing $3 million in new service revenue.• Managed the new business, renewals and upgrades for 400 southeast Service accounts.• Prepared and presented consultative presentations weekly.

Led the Sales and Services organizations customer satisfaction improvement task force. • Increased survey participation by 40% and the company’s survey score by 13%. • Facilitated feedback sessions which addressed customer needs and reduced escalations. • Created and implemented web based Sales and Services customer satisfaction training. • Developed a detailed project plan and presentations for executive progress reports.

Executive assistant to the Services Vice President for revenue generation and operations activities for 325 technicians.• Partnered with the call center to create revenue generation campaigns and resolve customer issues.• Analyzed key performance indicators, identified root causes and recommended solutions. • Created monthly ad-hoc operations reports and presentations for the Services Vice President. • Trained and supervised 2 operations coordinators.

Master Of Business Administration - Mba, Finance

Bachelor Of Science - Bs, Accounting