Lead a high performing team of managers, CSMs and contractors who partner with customers on their identity management strategies to drive desired outcomes and adoption of Okta's products and services. Responsible for ensuring customer health, license activation, retention targets and growth.

Managed a team of CSMs who partner with customers on their digital transformation strategies to help innovate, remove barriers to success and deliver best in class experiences using marketing technology. Acted as the voice of the customer to advocate within Adobe and collaborated with product teams to align on solution roadmaps that support customer objectives. Drove solution adoption and value realisation to demonstrate ROI.

Responsible for ensuring customer success and adoption of SaaS products and services across Asia Pacific and Japan. Managed a team focused on the customer lifecycle including pre-sales support, implementation, adoption, renewals and upsells. Aligned APJ priorities with global customer success programs, actively removed barriers to success and delivered best in class experiences. Monitored APJ customer health, identified and mitigated attrition risk and accurately forecasted renewal projections.

Managed financial services operations in adherence with state and federal regulations whilst supporting opportunities for new lines of revenue. Led strategic business initiatives, growth, and development as a member of the executive team. Implemented technology solutions to improve business processes, strengthen security protocols and protect against information technology risks.

Conducted employee onboarding and professional development across national branch offices. Collaborated with sales and marketing teams to develop consulting and training offerings to deepen customer and partner relationships. Ensured customer adoption through business strategy sessions, training, and dissemination of best practices.