• Through my expertise in strategic planning and analysis, I offered valuable advice and insights to project stakeholders on how to best use resources• Managed 2 Direct Reports• Led 3 Agile projects of significant scope consisting of 24 Engineers, 3 QA Engineers, 3 Designers, and 3 Product Managers• Accurately documented every project's ideation, development, and execution• Ensured that business standards are upheld by guiding Scrum ceremonies and process and ensure projects are on schedule by keeping track of ideas and overseeing the tasks of all members of each project team• Directed company-wide process improvement by drafting new and improving existing Project Management Office policies and procedures• Consistently delivered high-quality products for complex projects utilizing Scrum practices per 2-week Sprints• Reported various resource and project metrics up to leadership and out to clients

• Led projects of significant scope from birth of idea to fruition or cancellation of project• Accurately documented every project's creation, development, and execution as well as documenting the project's scope, budget, and justification• Ensured that business standards are upheld, guiding organization and/or team members by keeping track of ideas, scheduling projects, and overseeing members of project teams to keep them executing tasks and assignments in a timely manner• Directed process improvement methodology by drafting new and improving existing project management office policies and processes, with the goal of increasing efficiency within the Sales Operations business unit• Managed internal process improvement projects with other Sales Operations team members (who engage with teams across the entire organization), to formulate a consensus on improvements and to implement internal systems, policies, and procedures

• Managed 8 direct reports (remote & in-office), 6 off-sight contractors and 5 vendors• Collected and reported various project metrics - including revenue per project, project times, project statuses, and project sizes• Identified best practices and established SOPS that worked as scalable solutions• Created forecast models and applied those models to weekly and monthly revenue reports of both current and future pipelines, yearly 3rd party vendor budgeting, as well as overall vendor volumes and loads• Collaborated as a Solutions Engineer with Product Management, Engineering, and Sales to prepare the Client Services team before the sale of new products, services, or functionality• Assisted C-Suite leadership in introducing new service offerings and led its implementation• Collaborated with Marketing team on website and collateral content

Link to Portfolio: http://bit.ly/2h2Okwm• Directed the production management of all event elements, including: - Preparing and overseeing detailed event planning timelines, budget and benchmarks - Coordinating event logistics with multiple vendors, sponsors, participants, staff and volunteers - Drafting all event communication, including but not limited to invitations and thank you letters - Maintaining registration process, invitation lists, and RSVPs - Managing day-of event logistics including: event set-up, event materials, check-in processes, production elements (A/V), catering, run of show, event break-down and overall troubleshooting - Preparing post-event evaluations and materials• Managed event marketing elements such as signage, sponsor activations, and event marketing collateral/strategy

• Led expansion plans, managed 8 managers and oversaw the operations and training of the Onboarding department• Implemented policies & procedures for the Operations department• Worked directly with Product, Engineering, Biz Dev, and other departments to implement application enhancements• Improved application functionality by studying, evaluating, and re-designing processes, monitoring and analyzing results, and implementing changes• As senior knowledge expert and department liaison, conducted weekly meetings with executive team and department managers to decrease service failures and customer concerns

• Coordinated with Spa Director on daily operations while increasing unit revenue by 30% through daily and monthly promotional events• Met monthly with marketing team and managed collateral for location• Coordinated parties of 8 guests or more• Staffed and managed large events and trunk shows for location• Worked directly with Corporate to ensure environment was consistent amongst units• Consistently developed and grew retail sales through training, tools and monitoring while creating marketing strategies and ensuring a consistent image was being portrayed• Created polished and efficient front desk procedures and maintained all necessary internal and external signage• Created ongoing in-house promotions and activities to stimulate sales, staff and customers• Directed a team of 20 Guest Experience Associates and 30 Spa Technicians• Trained new unit employees and arranged staff workshops on new techniques and procedures• Provided on-site trainings for new unit management

• Provided direct support to the Director of Events in the planning and execution of approximately 70 Fader events• Assisted with the negotiations for space contracts and booked event space, assisted with setup & breakdown, ordered supplies and audiovisual equipment, made travel arrangements, ordered event signs, and ensured appropriate décor• Kept track of event finances including check requests, invoicing, and reporting• Hired support staff and supervised the team during eventsEvents Included: Fader Fort w/ Levis Jeans, Mountain Dew Green Label Sounds, South By Southwest (SXSW), Bonnaroo, CMJ Music Marathon, Pro-KEDS S/S'10 Lookbook Shoot, Converse Block Party• Managed and directed the promotional coverage of over 50 Cornerstone clients• Researched untapped sites for promotional exposure and prepared media press releases as well as monthly press reports for clientsClients included: Adidas, Converse, The Cool Kids, K'naan, Ludacris, Matt & Kim, Major Lazor, Mos Def, Passion Pit, T.I., VitaminWater, Yelawolf