Stephanie Luca Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Through my expertise in strategic planning and analysis, I offered valuable advice and insights to project stakeholders on how to best use resources
• Managed 2 Direct Reports
• Led 3 Agile projects of significant scope consisting of 24 Engineers, 3 QA Engineers, 3 Designers, and 3 Product Managers
• Accurately documented every project's ideation, development, and execution
• Ensured that business standards are upheld by guiding Scrum ceremonies and process and ensure projects are on schedule by keeping track of ideas and overseeing the tasks of all members of each project team
• Directed company-wide process improvement by drafting new and improving existing Project Management Office policies and procedures

• Led projects of significant scope from birth of idea to fruition or cancellation of project
• Accurately documented every project's creation, development, and execution as well as documenting the project's scope, budget, and justification
• Ensured that business standards are upheld, guiding organization and/or team members by keeping track of ideas, scheduling projects, and overseeing members of project teams to keep them executing tasks and assignments.
• Directed process improvement methodology by drafting new and improving existing project management office policies and processes, with the goal of increasing efficiency within the Sales Operations business unit
• Managed internal process improvement projects with other Sales Operations team members (who engage with teams across the entire organization), to formulate a consensus on improvements and to implement internal systems.

Chicago, IL, United States

Chicago, IL

• Managed 8 direct reports (remote & in-office), 6 off-sight contractors and 5 vendors
• Collected and reported various project metrics - including revenue per project, project times, project statuses, and project sizes
• Identified best practices and established SOPS that worked as scalable solutions
• Created forecast models and applied those models to weekly and monthly revenue reports of both current and future pipelines, yearly 3rd party vendor budgeting, as well as overall vendor volumes and loads
• Collaborated as a Solutions Engineer with Product Management, Engineering, and Sales to prepare the Client Services team before the sale of new products, services, or functionality
• Assisted C-Suite leadership in introducing new service offerings and led its implementation

Long Island City, NY

• Link to Portfolio: http://bit.ly/2h2Okwm
• Directed the production management of all event elements, including: - Preparing and overseeing detailed event planning timelines, budget and benchmarks - Coordinating event logistics with multiple vendors, sponsors.
• Managed event marketing elements such as signage, sponsor activations, and event marketing collateral/strategy

New York, NY

• Led expansion plans, managed 8 managers and oversaw the operations and training of the Onboarding department
• Implemented policies & procedures for the Operations department
• Worked directly with Product, Engineering, Biz Dev, and other departments to implement application enhancements
• Improved application functionality by studying, evaluating, and re-designing processes, monitoring and analyzing results, and implementing changes
• As senior knowledge expert and department liaison, conducted weekly meetings with executive team and department managers to decrease service failures and customer concerns

New York, NY

• Coordinated with Spa Director on daily operations while increasing unit revenue by 30% through daily and monthly promotional events
• Met monthly with marketing team and managed collateral for location
• Coordinated parties of 8 guests or more
• Staffed and managed large events and trunk shows for location
• Worked directly with Corporate to ensure environment was consistent amongst units
• Consistently developed and grew retail sales through training, tools and monitoring while creating marketing strategies and ensuring a consistent image was being portrayed

New York, NY

• Provided direct support to the Director of Events in the planning and execution of approximately 70 Fader events
• Assisted with the negotiations for space contracts and booked event space, assisted with setup & breakdown, ordered supplies and audiovisual equipment, made travel arrangements, ordered event signs, and ensured.
• Kept track of event finances including check requests, invoicing, and reporting
• Hired support staff and supervised the team during eventsEvents Included: Fader Fort w/ Levis Jeans, Mountain Dew Green Label Sounds, South By Southwest (SXSW), Bonnaroo, CMJ Music Marathon, Pro-KEDS S/S'10 Lookbook.
• Managed and directed the promotional coverage of over 50 Cornerstone clients
• Researched untapped sites for promotional exposure and prepared media press releases as well as monthly press reports for clientsClients included: Adidas, Converse, The Cool Kids, K'naan, Ludacris, Matt & Kim, Major.