Schedule jobs to run on the mainframe using Control M. Perform various system checks and data transfers. Also responsible for providing technical assistance and support related to computer systems, hardware, or software. • Work with customers to provide technical, hardware and software support. • Provide network support such as LAN, Wifi, Novell/AD account setup, Email setup, printer services, and mainframe connection. • Create tickets using ServiceNow • Reset passwords • Created & maintained Control-M production schedules • Rerun and restart jobs

Perform various system checks on the mainframe and distributed operating systems. Using advanced specialized knowledge tools, techniques and procedures to identify multiple and complex technical problems.• Provides first tier support and triage for IBM Cloud platforms: Cloud Foundry, Watson Analytics, Al OpenScale, Security Services, MobileFirst, etc. for production and test environments• Respond to internal monitoring alarms and alerts utilizing Tivoli, Github & knowledge base (KB) to resolve issues• Create and analyze incident & problem tickets using ServiceNow• Follow precise escalation procedure• Provide administrative bridge management and oversight during outages• Manage change tickets approvals using Service Center• Monitor the processing of incoming and outgoing EDI messages for business partners.• Give network access to engineers for servers. Also reboot servers• Telnet into routers to check for connectivity • Rerun & restarted abend jobs using Tivoli Workload Scheduler• Manage batch workload on the mainframe and distribute• Process backup tapes, adding or removing tapes into or out of the silos, recall tapes from Iron Mountain• Manage data center physical security with access badge check in/check out procedures• Administer RSA tokens See less• Provide 24X7 support coverage• IPL the mainframe• Lead a team of up to 6 employees on a shift

Assist in the Monitoring and Event management for TWC’s Midwest Cell Towers and Commercial customers. Reduce and find trends in trouble calls. Provide support to the field maintenance team and facilitated bridges. • Provide surveillance of the Time Warner Cable network using all applicable NOC Network and Systems Management Tools• Respond to network activities, as required—this includes supporting SLA commitments between network operations and internal/external customers • Manage change tickets• Monitor and track scheduled network maintenance activities• Provide administrative bridge management and oversight during network events/outages• Facilitate and coordinate the flow of communications between the TWC NOC and internal Time Warner Cable groups, as well as external vendors and third party ISP partners• Provide Level 2 support with 24X7 coverage for the Network Engineers• Monitor various systems for critical alerts• Create and escalate incident tickets to appropriate groups• Provide alarm testing for ADVA test and turn-up• Basic understanding of Optical, TDM, Ethernet, MPLS, and IP routing• Troubleshoot Juniper based network devices on the commercial edge network• Knowledge of commercial / carrier services• Knowledge of fiber networks

Worked collaboratively with Business, Functional, Development & Operational teams to gather, document and schedule all batch scheduling activities. Also detected, investigated, and resolved crisis situations that resulted from human error.• Created & maintained CA7 & TWS/OPC batch and CICS production schedules • Installed job manuals & programs (Code Promotions)• Corrected JCL errors when jobs abend• Copied datasets using IEBCOPY • Researched jobs output by using SDSF • Updated tapes by using CA1• Used DFSHM to recall datasets for print• Worked process improvements to minimize errors• Worked the maintenance window• Rerun & restarted abend jobs• Created procedures on how to run applications• Team lead for the ISO9000 documentation• Transmitted financial and store files from IBM to external clients • Customer Service – interacted with internal and external clients to gather requirements• Updated tickets using ManageNow and INFO • Created & maintained CA7 & TWS/OPC batch and CICS production schedules

Analyzed, designed, tested, and evaluated jobs on the conversion team. Also monitored the QA and Batch systems.• Converted all batch jobs & QA jobs to mainframe using CA7 scheduler• Helped standardized the current CA7 job naming system• Created & maintained CA7 batch & QA onlines• Monitored nightly batch schedules• Rerun & restart abend jobs• Transmitted files using connect-direct• Customer Service – interacted with internal and external clients to gather requirements to setup CA7 applications