Communicate with Clients and Brokers to configure and test Employee benefit plans based on Client requirements. Successfully implemented approximately 200 clients onto the iSolved platform.Maintain and balance multiple Client builds simultaneously, using effective communication to set expectations and prioritize deadlines.Partner with Vendors and Carriers to build and maintain system integrations and carrier feeds. Integrating iSolved data with Carrier sites for streamlined data administration. Including 834 file feeds and direct integrations with PlanSource and Infinisource COBRA and FSA/HSA products.Build and test annual Open Enrollments within the iSolved Self-Service portal and coordinate data transmission to Carriers via file feed or census completion.Assist Clients with ACA Annual Reporting. Including internal and external ACA webinars discussing best practices for Employee maintenance and the end of year reporting process.Train Client teams on best practices for benefit administration and how to identify and resolve common data discrepancies.Work with the Sales Team to demo the iSolved Employee Benefits capabilities with Brokers and potential Clients.Complete full data audits, utilizing Excel to combine and compare data from multiple sources.Write custom reports based on Client needs for data validation, self-bill reports, and carrier census completion.

Facilitated online benefits elections using multiple HRIS platforms, including Paycom and Alliance Payroll. Worked with the payroll and carrier teams to set-up Carrier Feeds from the HRIS to carriers.Maintained ACA modules to remain compliant with all ACA regulations: Cost and Compliance reporting, Employee Measurement Periods, ACA Scheduling, Error Resolution for 1095-C.Built and maintained benefit enrollments through HRIS specific benefit modules as carriers, plans, and costs change, including open enrollment and life event enrollment.Acted as the liaison between employees, carriers, and providers to resolve issues for three property management clients, totaling 1000 employees: enrollment and termination, ID cards, coverage and claims questions, dependent coverage and qualifying life events.Communicated the benefits packet to eligible employees and follow up with employees as directed by each client. Ensured all employees elect the desired benefits within each client’s mandated time frame and remain in compliance with federal regulations.Worked closely with each clients’ accounting department to reconcile monthly invoices and resolve any discrepancies before the next invoice cycle.Utilized Excel to allocate benefits invoices in simple and complex workbooks. Including one client with 11 FEINs and 40+ properties. Created and documented a process for invoicing that has been implemented with all current clients to increase efficiency of billing.Partnered with clients’ executive management teams to create RFPs to select carrier and plans. Used Powerpoint and GoToMeeting to create and present the new benefits packages to employees during open enrollment.Created and conducted various technical training sessions at company-wide quarterly meetings: including Excel Basics, Excel V-Lookup and Pivot Tables, & Report Writing in HRIS.

Managed global HRIS activity in ADP for on-boarding, employee maintenance, and terminations. - Migrated employee data for approximately 1000 international employees to ADP for more accurate record keeping and reporting functionality. - Collected and imported data for all employees into multiple company specific tools to assess employee performance, distribute annual incentives and administer annual salary increases.Defined, enhanced and communicated HRIS processes to the HR team to ensure consistent data entry, reporting and other system practices.Performed regular audits of system data and collaborated with international teams to administer necessary changes. Partnered with business leaders to create and analyze recurring reports to improve business practices, including monthly alignments with Finance and Accounting, and quarterly employee metrics that were presented to the Board of Directors.

Maintained employee records using ADP systems including background screenings, on-boarding and terminations, salary adjustments, benefits enrollment, and performance evaluations.Collected and verified I-9 documentation and maintained compliance with all employment laws. Facilitated the payroll process for 75-150 employees including bi-weekly time sheets, vacation reports, and bonus payments.Spearheaded benefits re-enrollment from carrier selection to employee enrollment and plan implementation. Resolved employee questions and complaints regarding multiple benefit plans including medical, dental and flex spending plans.Conducted phone screens, worked with recruiters and staffing agencies, collected resumes, coordinated and attended interviews.Created and updated policies and procedures.Acted as the primary liaison between employees, management, benefits carriers and various employee systems.

Managed a team of 6 people. Interviewed, hired and trained employees on all company policies and procedures. Audited monthly paperwork: verified returns and deposits, and reviewed transaction journals for inconsistencies.Executed monthly performance evaluations with each associate, and developed action plans to improve performance.Assisted in embroidery training and provided maintenance of embroidery machines within the district.

Assisted with hiring by interviewing applicants and training new associates.Performed open and close procedures: recorded sales data, assessed goals from a budget spreadsheet, counted and documented cash register totals.Collaborated with Store Manager to maximize sales, merchandise product, and keep the sales floor clean and organized.Provided customized products to customers using the Wilcom embroidery software, Lids Custom Embroidery Software, and Tajima embroidery machine.

Created employee schedules, completed bi-weekly payroll paperwork and weekly administrative tasks.Managed a team of 12 employees. Hired and trained associates on policies, sales techniques, and product knowledge.Processed shipments, prepared damages, and completed vendor recalls.Communicated information from supervisors to my sales team using daily warm-up sheets and communication boards. Created floor sets to maximize sales as the company went through liquidation.

Managed the operation of the sales floor. Oversaw associate use of the cash register. Prevented store theft by effectively using the team to ensure all customers were being assisted. Worked with the management team to re-merchandise sales floor according to plan-o-grams.Performed daily opening and closing duties: counted down the registers and safe at open and close, used Excel to track sales monthly sales progress and assess new goals, delegated individual sales goals for each employee.