Stephanie Mcdonald Email & Phone Number

Portland, Or, Us

Proposed, spearheaded, and managed the creation of a centralized learning hub. This includes:• Leading the development and continuous improvement of a comprehensive organization development and learning strategy, ensuring strategic alignment of the company’s goals • Building meaningful relationships across the organization to understand needs and collaborate on implementation of solutions • Developing internal instructional designers/training stakeholders in facilitation skills and delivery of training solutions. • Working with department stakeholders to create a training strategy for their team and provide insight on how to best implement training for their teams. • Prioritizing programs that meet the Agiloft’s internal learning needs as well as building for organizational needs. Program development will include new employee experience, employee development and training, and professional development. • Develop, implement, and track progress that measures the value the team delivers, implementing KPIs, and communicating to leadership the business impact of our learning programs. • Acting as main contact and resource for internal training to all internal teams by helping the department stakeholders achieve and exceed performance goals and progress in their skill sets, by partnering across departments to identify learning needs to help design innovative solutions• Encouraging exploring, evaluating, and implementing state of the art learning methods and technologies that engage learning, learners, and instructors • Developing a process regarding training requests and prioritization of the creation of Agiloft-related content to help stakeholders better understand the timeline for the completion of the content they have requested • Administering the learning platform to provide a streamlined space for training assignment and tracking, and facilitating the distribution of team training data to the appropriate point of contact for each department

ZoomInfo is the leading global marketing and sales intelligence tool used by growthbound sales, marketing and recruitment professionals. ZoomInfo has been named an Inc. 5000 fastest-growing company for the past 8 years, and is recognized as the most accurate provider of B2B sales and marketing data.

Oakland, Ca

-Promote customer success by optimizing and managing accounts for a portfolio of over 170 clients, amounting to about $1.5M in annual revenue-Client retention rate average (99.05%) consistently remained higher than the team average (97.89%) as well as maintaining the one of the highest expansion MRR ($2706) on the team (team average: $2170)-Created a new method to customer retention, resulting in a 3% decrease in cancellations from the previous year. -Assisted with the collaboration of Account Executive account setup and handoff, which resulted in a streamline process and a dramatic decrease of churn within 90 days.

San Francisco Bay Area

-Managed repeat clients and assisted them with their consignment. Also mentioned the other categories we accepted, bringing in over 100% of quota every month.-Created a system in managing account through various spreadsheets which saved other Account Managers hours of extra work

Oakland, Ca

-Unearthing new sales opportunities through sourcing and various of networking, turning them into long-term partnerships by remaining in frequent contact with the client which consistently assisted me surpassing quota-Held one of the highest percentage of close rate (23%) and appointment setting within the organization-Created a call script that became standardized within the team, resulting in an increase of appointments set by over 10%.

San Francisco, California

-Handled 70+ calls daily and held the highest sales on my team during my first three months of training-Surpassed quota by over 120% during training period and consistently was in the top 20% of my team each month then on after.

London, United Kingdom

-held position of Product Specialist to ensure all employees are thoroughly educated on all products and their key claims and benefits-providing outstanding customer service in a busy atmosphere-ability to multi-task and provide support where needed-maintaining company standards of sales and creating clientele for that specific location-maintaining the store's appearance and hygienic standards and going above and beyond that to provide customers a pleasant shopping experience-demonstrating products on clients maintaining awareness of health and safety issues-working quickly and accurately in time-pressured conditions-communicating with clients to clarify visual requirements

San Francisco Bay Area

-Responsible for travelling to different locations where Philosophy was sold in order to train and assist the employees with product knowledge-Demonstrated skincare to clients and explained the key benefits of the products-Hosted in-store events at Sephora, Ulta, and Nordstrom within the Bay Area to create clientele and brand awareness within the store-Ensuring that personal goals as well as company goals are met on a day-to-day basis-Acted as a liason between Account Executive and store to ensure proper training was given to employees so that they are confident in education customers about the products and the brand itself

San Francisco Bay Area

-being part of a team applying effective communication, interpersonal, and organizational skills. -working efficiently and productively especially during peak seasons such as Black Friday, Christmas, and online promotions that Sephora offers to ensure the satisfaction of all the clients-Designing and writing beauty templates, tutorials and guidelines to Sephora's clientele-Assisting clients via phone and email with all their cosmetic and skincare needs -Worked with cross channel partners such as the social media team, IT, and the fraud department to promote business and improve the overall client experience

Bachelor Of Arts (B.A.), Graphic Design

High School