Stephanie Ferrante Email & Phone Number

West Covina, California, United States

Manages all aspects of the assigned department to ensure it meets the established goals and operational standards in support of the overall agency performance. Ensures completeness, accuracy and security of all client records maintained electronically in accordance with contractor’s standards and provide statistical analysis of agency’s contract compliance.Provides leadership to direct reports by ensuring program/department values, contractual requirements, and standards.

Lead the Department of Mental Health (DMH) Medi-Cal Site Certifications, Mental Health Program Application Approval Process, and Kaiser Residential Site Certification.Responsible for staying current with DMH, county, and state guidelines to provide agency wide training on policy changes regarding Call Center, Service Request Tracking System, Change of Provider forms, and Notice of Adverse Benefit Determination.

Supports APSS DMH clinical team with creating, maintaining and archiving charts. Handles all documentation and keeps updated tracker to assist with meeting DMH compliance guidelines. Responsible for managing electronic charts by scanning and uploading to Welligent system.

Covina, Ca

Provide customer support by assisting with policy questions, billing questions and updates to policies. Manages office calendar and other clerical duties.

Masters, Public Administration

Bachelor Of Science - Bs, Marriage And Family Studies

Associate'S Degree, Social And Behavioral Sciences

Activities and Societies: Dean's List