Stephanie Ferro Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Mclean, Virginia, Us

• Coordinated with various departments to conduct analysis of project quality performance.• Monitored data by providing basic system maintenance, documentation of workflow, training, and data research.• Structured and designed team’s assignments daily.• Assisted on small to midsize projects or moderately complex projects related to the project currently worked on.• Acquired knowledge of the industry and worked with problem faced assignments to ensure my team was correctly trained.• Moved to different departments to train other individuals as well as to assist with correcting prior errors.• Managed and formed a team to provide effective customer service during outbound phone calls to the existing clients to give them more information on their application and walk them through what documents were needed.• Managed various teams of 10 individuals or more on different projects; motivated and guided team members to reach daily goals while promoting analytical performance.• Reviewed various rent relief documentation to assure the applicant provided all the documentation needed.• Meticulously reviewed all documentation provided by the applicant to identify if there was any fraudulent activity.• Collected daily reports with Power Bi and Excel worksheets.• Knowledge with CSR (Customer Service Representative Portal), Docuphase, and SQL.

Herndon, Va, Us

• Managed an assigned portfolio of loans and loan applications.• Performed and completed tasks with a team to fulfill daily and weekly goals.• Offered relevant product knowledge on customer needs.• Analyzed borrower’s financial statements to determine trends in financial condition and compliance with loan terms and conditions.• Performed outbound and inbound phone calls were provided to our borrowers to provide them with answers to their questions.• Conducted reviews on loan documents to verify accuracy and that it is done within a timely manner.• Kept banks specialist informed of the borrower’s qualifications and payment records.

Miami, Fl, Us

• Verified and processed I-9 Forms for new hires.• Recruited new employees and positioned them where their qualifications fit best.• Collaborated with managers in developing interview guides based on behavioral interviewing.• Operated ADP and assisted the insurance representative to assure accuracy of the accounts.• Performed bi-weekly checks on employee files to ensure information was up to date and all policies were signed.• Knowledge with E-term (Eclipse) and Solar.

Miami, Fl, Us

• Analyzed debit/credit worksheets to confirm no invoices were pending with vendors.• Entered payables daily and billed by vendor; assured that there were no discrepancies.• Modified purchase orders at the end of each day to update incoming orders and prices. • Evaluated invoices entered, ran a Payables Journal, and ran a tape of all the invoices to match the report accordingly.• Spoke with the sales department daily to ensure all the product entries were accurate.

Menomonee Falls, Wisconsin, Us

• Offered relevant product knowledge on customer needs and cross-sell over 50 different brands. • Performed and completed tasks with a team to fulfill daily tasks and weekly goals. • Processed transactions error free reducing team loss-risk percentage at point of sale position. • Collaborated with subcontracted vendors for strategic product placement. • Delegated in department floor walkthroughs determining fixture and product placement. • Trained Co-Workers on handheld device applications and computer programs improving their task completion efficiency.

San Francisco, California, Us

• Processed withdrawal, deposit and payment transactions accordingly. • Partnered with team members to maintain and service branch ATM’s. • Developed long term relationships with customers and helped develop product knowledge.• Decreased the percentage of fraudulent activity in transactions and counterfeit currency by 80%. • Provided beneficial information regarding accounts and bank services when reviewing customer profiles.

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General

Associate Of Arts - Aa, Business Administration And Management, General

Associate Of Science - As, Veterinary/Animal Health Technology/Technician And Veterinary Assistant