Stephanie Lane

Stephanie Lane Email and Phone Number

Manager, Learning and Development @ Duck Creek Technologies
Cambridge, MA, US
Stephanie Lane's Location
Cambridge, Massachusetts, United States, United States
Stephanie Lane's Contact Details
About Stephanie Lane

Context - Individualization - Connectedness - Relator - Intellection

Stephanie Lane's Current Company Details
Duck Creek Technologies

Duck Creek Technologies

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Manager, Learning and Development
Cambridge, MA, US
Website:
duckcreek.com
Employees:
1336
Stephanie Lane Work Experience Details
  • Duck Creek Technologies
    Manager, Learning And Development
    Duck Creek Technologies
    Cambridge, Ma, Us
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  • Duck Creek Technologies
    Manager, Learning & Development
    Duck Creek Technologies Dec 2023 - Present
    Boston, Massachusetts, United States
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  • Duck Creek Technologies
    Associate Manager, Learning & Development
    Duck Creek Technologies Jun 2021 - Dec 2023
    Boston, Massachusetts, United States
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  • The Brookeside Group
    Senior Training And Consulting Associate
    The Brookeside Group Jul 2020 - May 2021
    Acton, Massachusetts, United States
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  • The Brookeside Group
    Training And Consulting Associate
    The Brookeside Group May 2018 - Jul 2020
    Acton, Ma
    • Coordinates and provides facilitation support for business skills workshops, including teamwork, client service, story crafting, and management• Enhances participant development during one-on-one coaching sessions through strategic analysis of performance feedback data collected from direct reports, peers, and manager• Executes all workshop logistics and implementation in collaboration with client liaison at tenured Fortune 500 company• Supported critical redesign of award winning 18-month new-manager training program by conducting research analysis for new module development on “Influencing Without Authority”• Designed and developed original workbook for the premier roll-out of Brookeside’s story-crafting workshop
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  • Cultural Care Au Pair
    Program Director
    Cultural Care Au Pair Mar 2016 - Nov 2017
    Cambridge, Ma
    • Strengthened local program support for 800+ host families and au pairs in three states by implementing an adaptive management style for 25+ contracted volunteers• Improved volunteer performance by gathering stakeholder feedback and providing targeted coaching about relationship development, mediation and conflict resolution, emergency support, and customer retention• Focused on customer retention daily by evaluating obstacles for success during escalations and counseling program participants through multi-stage re-match process• Supported program expansion by collaborating with the Recruitment Manager and Sales Director to identify areas of customer potential and implement a strategic volunteer-hiring plan• Protected integrity of customer pools by executing thorough review in times of conflict, providing recommendations to upper-management, and owning customer messaging in cases of conditional participation or program termination• Identified key touch-points within the customer journey for improved messaging and provided greater visibility for cross functional teams and leadership by capturing critical customer information using Salesforce and in-house IMS
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  • Ef Educational Tours
    Manager, Recruitment And Development
    Ef Educational Tours Jun 2015 - Mar 2016
    Cambridge, Ma
    • Met all quarterly hiring targets for 8 teams across Sales and Customer Service during previous manager’s extended leave• Enhanced external brand awareness by providing a top-tier candidate experience during hiring and on-boarding of over 45 staff• Supported staff retention goals by using Jobvite to screen nearly 1,000 candidates for highest quality, maintaining evaluation system of interviewees, and collaborating with senior leadership to continually improve month-long training program curriculum and execution
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  • Ef Education First
    Traveler Support Team Leader- Ef College Study Tours
    Ef Education First Nov 2013 - Jun 2015
    Cambridge, Ma
    • Accelerated staff on-boarding by collaborating cross-departmentally to develop comprehensive training program for Customer Service that could adapt to content needs of other teams• Analyzed historical trends to design yearly bonus plan and drove team to exceed annual sales targets for two years in a row• Decreased customer escalations by regularly coaching direct-reports through both live and recorded phone calls• Recognized by senior leadership as a brand ambassador for recruitment events at alma mater career fairs
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  • Ef Education First
    Traveler Support Specialist- Ef College Study Tours
    Ef Education First Jan 2012 - Oct 2013
    Cambridge, Ma
    • Drove second highest ever growth in service income take-rate• Exceeded sales targets both within the Traveler Support Team and by collaborating with sales teams on regional goals• Proactively took responsibility for new-hire training and ongoing staff development including managing department intern with real-time feedback and call-coaching
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  • Bcbg Max Azria
    Stylist
    Bcbg Max Azria Jun 2010 - Aug 2014
    Chestnut Hill, Ma
    • Developed expertise on product knowledge and brand image to market and wardrobe up to 25 clients a day• Built longstanding client relationships through high attention to client requests and market expertise
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  • Ef Educational Tours
    Regional Account Coordinator
    Ef Educational Tours Jan 2011 - Jun 2011
    Cambridge, Ma
    • Ranked top-three salesperson in department for service income • Collaborated with customer base to coordinate payments, travel arrangements and answer general account questions• Worked cross functionally with other departments to solve customer issues• Independently determined resolution to customer issues based on personal judgment and knowledge of company policies
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  • The Speech Improvement Company, Inc.
    Professional Training Intern
    The Speech Improvement Company, Inc. Jun 2010 - Jun 2011
    Brookline, Ma
    • Coached workshop trainees on clarity and delivery of impromptu speeches• Drew on training materials to engage trainees in constructive peer coaching during small group activities• Guided entrepreneurship Fellow through refinement of marketing materials to consistently convey company business plan
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  • Limited Editions
    Sales Associate
    Limited Editions Apr 2005 - Dec 2007
    Newton Highlands, Ma

Stephanie Lane Skills

Public Speaking Training Customer Service Sales Leadership Powerpoint Social Media Management Research Event Planning Marketing Recruiting Event Management Editorial Social Media Marketing Facebook Microsoft Office Social Networking Professional Mentoring

Stephanie Lane Education Details

Frequently Asked Questions about Stephanie Lane

What company does Stephanie Lane work for?

Stephanie Lane works for Duck Creek Technologies

What is Stephanie Lane's role at the current company?

Stephanie Lane's current role is Manager, Learning and Development.

What is Stephanie Lane's email address?

Stephanie Lane's email address is ac****@****mac.com

What is Stephanie Lane's direct phone number?

Stephanie Lane's direct phone number is +971444*****

What schools did Stephanie Lane attend?

Stephanie Lane attended Northeastern University, Landmark College, University Of Rochester, Dover-Sherborn Regional High School.

What skills is Stephanie Lane known for?

Stephanie Lane has skills like Public Speaking, Training, Customer Service, Sales, Leadership, Powerpoint, Social Media, Management, Research, Event Planning, Marketing, Recruiting.

Who are Stephanie Lane's colleagues?

Stephanie Lane's colleagues are Abbasia Abuzaid, Chandru D, Rupesh Gawde, Trishank Koli, Deepanraja G, Shrikant Maniar, Florin Muntean.

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