I am known for being an award-winning training developer with a reputation as a highly organized and reliable "go-to" person. My unique blend of creativity and decisiveness, ambition and humility, curiosity and focus, sets me apart. I have a keen ability to recognize strengths and talents in others, often before they see it in themselves. My true strength lies in maximizing potential—bringing ideas and people together to help others achieve their best selves.With over 10 years of experience as a learning consultant, I specialize in designing and managing comprehensive learning programs. My expertise spans a wide range of formats, including e-learning, micro-learning videos, interactive simulations, gamified quizzes, written guides, and ILT/VILT. I’ve coached business leaders on learning strategies, change management, and maximizing business impact through tailored learning solutions. I’m driven by a strong alignment with a company’s vision and mission, finding fulfillment in making a difference through effective learning initiatives.As a seasoned creator of complex systems and procedural trainings, I’m comfortable working in Agile/LEAN environments with technical teams. My accomplishments include managing multi-day training events, developing new hire training programs and a career advancement “university,” designing leadership development curricula, and leading specialized training programs that have significantly reduced business costs. I thrive in collaborative environments where I’m trusted to work independently, and I excel in remote settings where I can be even more productive and resourceful.If you're looking for someone who brings energy, insight, and a strategic approach to learning and development, I’m ready to help elevate your team and drive meaningful results.MY TOOLKIT:✒️ AUTHORING TOOLS - Articulate 360 Storyline-Rise-Review, TechSmith Camtasia-Snagit, Vyond, Sparkol VideoScribe, WellSaid AI Voice, Audacity, Reflector, Canva, uPerform, iMovie, Kahoot!, Survey Monkey🎧 VIRTUAL INSTRUCTION PLATFORMS - Adobe Connect, Zoom, WebEx, Skype for Business, Office 365 Teams📣 FACILITATION – Leadership Development, Orientation, Onboarding, Role Specific, Technical (system launches, upgrades, version releases)👨🏻🎓 LMS – SuccessFactors, CornerStone, Bridge, Workday💻 SYSTEMS - MS Office 365, SAP C4C & EWM, SalesForce, BlackKnight Empower, DataTrac, Encompass, AUS DU/LP, LexisNexis, KnowledgeLink, SharePoint, Jabber, Trello
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Instructional Designer For Northwestern MutualMbo Partners Jun 2022 - PresentAshburn, Virginia, UsIndependently consult and collaborate with a team of Learning Experience & Instructional Designers, Subject Matter Experts, Stakeholders, and Project Managers. Design and develop training materials for internal clients supporting a National Field Training Program at a Fortune 500 top-rated financial security company.📌 Evaluate and select the most effective learning strategy and apply the most appropriate blended learning models to achieve business results in the highly regulated environment of insurance and investments.📌 Define and develop plans for a variety of scope sizes including programs, curriculums, courses, lessons, and learning activities.📌 Apply current workplace learning models to determine the best instructional strategy using adult learning theory.📌 Simultaneously manage deadlines across multiple projects in a Lean/Agile environment utilizing project management skills. 📌 Rapid design and development of instructor led training (virtually and in-person), eLearnings, videos, gamified quizzes, social learning, curriculum design, and micro-learning using Articulate Storyline, Rise, and Camtasia. 📌 Consult with Subject Matter Experts, Stakeholders, and Project Managers ensuring timely delivery of functional/technical training in operations and customer service environments. 📌 Measure and evaluate the effectiveness of learning solutions and recommend opportunities for improvement. -
It Educational Services, LeadLennox International Apr 2021 - Apr 2022Richardson, Tx, UsProvided expert instructional design leadership of complex training and educational programs for end-users of ERP and web-based business applications for Shared Services. Interacted directly with Project stakeholders and IT resources designing in-house learning curricula. Applied broad expertise of learning design, development, and educational learning tools and techniques for documentation, video, eLearning, virtual, and in-person delivery. Provided guidance and direction to less experienced educators regarding technical challenges and training advancements.🏅 Q3 2021 MVP Award for Customer Focus - The Residential IT team appreciates your desire and ability to help us succeed.🏆 Celebrate Cool PLATINUM Award for Customer Focus - Closely involved with UAT, provided valuable contributions and suggestions, made processes clear, designed and developed exceptional ShipExec training, while juggling multiple projects.🏆 Celebrate Cool PLATINUM Award for Excellence/Quality - Outstanding contributions to the design, training, and post go-live support of the EWM Stores project ensured a great start to this strategic initiative. Your hard work, focus, and execution are truly another example of excellence.🏆 Celebrate Cool PLATINUM Award for Excellence/Quality - Extraordinary effort & impeccable execution of the EWM go-live.🏆 Celebrate Cool GOLD Award for Customer Focus - Met all deadlines and delivered excellent work creating and delivering training for multiple projects with the same go-live dates, all while traveling to support the RDC EWM go-live. She went above and beyond with dedication and commitment to excellence. -
It Educational Services, Analyst IiiLennox International Jan 2019 - Mar 2021Richardson, Tx, UsControlled design, development, and delivery of corporate and operational learning plans aligned to IT projects for Shared Services: Corporate, Residential, Commercial, and Worldwide Refrigeration business segments. Managed the needs analysis, instructional design, logistics, scheduling, delivery and post go-live support for supply chain, shop floor, warehouse, customer service, and sales functions that used SAP and partnered software platforms. Included eLearnings, videos, user guides, job aids, live ILT / VILT training, change management and communications.🏅 2021 PaceSetter Award - Modern Digital Workplace & IT COVID Response🏅 Q4 2019 MVP Award for Customer Focus & Effective Communication - A trusted and valuable member of the core project team, exceeding expectations.🏆 Celebrate Cool PLATINUM Award for Excellence/Quality - Understand project requirements, testing, dedication, support, and training for a smooth and successful SAP-EWM go-live for Lennox Stores.🏆 Celebrate Cool PLATINUM Award for Teamwork - Team persistence and dedication led to outstanding results for the massive and complex Lennox Selection Tool implementation, while successfully navigating a global pandemic and working remotely for the most critical weeks leading up to go-live. 🏆 Celebrate Cool GOLD Award for Teamwork - Created excellent eLearnings and User Guides resulting in a successful launch of SalesForce CRM for Residential Cust. Svc. 🏆 Celebrate Cool GOLD Award for Teamwork - Fantastic partnership in the project design, testing, and decisions that lead to great training materials and delivery of SAP-C4C CRM for Commercial Service.🏆 Celebrate Cool SILVER Award for Teamwork - Sharing tips & links to keep the team engaged.🏆 Celebrate Cool BRONZE Award for Excellence/Quality - Flexibility to update training materials while on the road, ensuring accuracy, and "rockstar" training delivery during the launch of SAP-C4C CRM for Commercial Service. -
Sr Corporate TrainerThe Money Source Inc. Jan 2018 - Jan 2019Phoenix, Arizona, UsOversaw course development, curriculum design, and facilitation of virtual, classroom, and computer-based training for the orientation, onboarding, and continued education of various Sales, Operations, and Underwriting roles in Wholesale and Retail Mortgage channels.📌 Assessed existing training efforts identifying gaps and risks.📌 Strategized to offer customized solutions for engaged learning while addressing business objectives.📌 Tracked dependencies, milestones, and risks communicating project status to stakeholders.📌 Developed and delivered technology roll-out trainings across multiple roles.📌 Initiated a new Underwriter Onboard Program of varied modalities with active pipeline integration and 2nd sign hand-off to the business. -
Training Development LeadCapital One Dec 2016 - Dec 2017Mclean, Va, UsLead the development and delivery of role-specific training for new hire employees, continued education, and technical system updates for Retail Mortgage Credit Administration directives. 📌 Identified training gaps and created a new training program; implemented across 2 lines of business, reduced monthly expenditure by 56%.📌 Managed all aspects of National UW Summit multi-day event: 120+ attendees, 12 speakers, 6 vendors, remained under budget, 97% of attendees rated event “excellent” or “very good” overall.📌 Designed and implemented Credit Admin UW College for new hires; 100+ hours instruction, 35 lessons.📌 Developed, designed and delivered monthly tech system trainings for 5 roles.📌 Partnered with team members and stakeholders to drive alignment of proposed projects and initiatives.🏆 ONE Award - outstanding management of the national multi-day Underwriting Summit.🏆 Mission Accomplished Award - successful launch of WOW University & Underwriting College. -
SabbaticalCapital One Oct 2016 - Nov 2016Mclean, Va, Us -
Sr Learning & Development AssociateCapital One Sep 2014 - Sep 2016Mclean, Va, UsDesigned, developed, and delivered role-specific ILT/VILT trainings. Managed courses, class offerings, and reports within LMS. 📌 Identified learning gaps for new hires; designed and implemented Structured-On-Job-Training program; applied across 2 lines of business.📌 Lead design and implementation of Peer Coaching Leadership class; delivered to 37 nominated leaders.📌 Lead team-building sessions developing self-ownership and crafting mission statements; improved employee engagement scores.📌 Delivered industry-changing TRID regulatory and compliance training to multiple roles.📌 Provided training to third-party vendors performing QC audits.📌 Selected to mentor newly hired L&D associates.🏆 Mission Possible Award - Command Center of the Month.🏆 ONEderful Award (twice) - outstanding classroom facilitation. -
Qc Analyst Iii / Team 2Nd SignerCapital One May 2013 - Sep 2014Mclean, Va, UsConducted 2nd level audits of the QC team's Retail Conventional and FHA loan reviews. 📌 Instructed the QC Team to write clear and concise reviews.📌 Trained the QC Team to perform reviews on specialty audits.🏆 Quality Assurance Award - going above & beyond role responsibilities. -
Qc Risk UnderwriterCiti Sep 2007 - Dec 2012New York, New York, UsAudited Correspondent Conventional 1st and 2nd loans up to $1MM including relocation and bond loans. 🏆 A-Team Award - outstanding leadership in a training environment while assisting with system trainings. -
Sr UnderwriterCiti May 2006 - Sep 2007New York, New York, UsDetermined Correspondent Conventional Fixed 2nd and HELOC pool purchase eligibility. -
Product DevelopmentFranklin American Mortgage Company Jan 2006 - May 2006Franklin, Tn, UsAuthored Retail, Wholesale and Correspondent Conventional product guidelines and approved exception requests. -
Jr Underwriter (Rmic Contractor)Franklin American Mortgage Company Aug 2004 - Dec 2005Franklin, Tn, Us🏆 Employee of the Month. -
Sr ProcessorFranklin American Mortgage Company Jul 2003 - Aug 2004Franklin, Tn, Us -
Telecommunications SpecialistUs Army 1984 - 1986Arlington, Virginia, UsCoded the programming of a mobile communications hub and managed operations as shift leader. Held a Top Secret security clearance. Received an honorable discharge.🎖 Army Commendation Medal – meritorious achievement🎖 Army Achievement Medal – outstanding service🎖 Good Conduct Medal – honorable and faithful service🎖 Army Overseas Service Ribbon – successful completion of overseas tour of duty🎖 Army Service Ribbon – successful completion of training
Stephanie Fleishman Education Details
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Collin CollegeΣαπ -
Dallas CollegeMortgage Banking And Real Estate -
Devry UniversityComputer Information Systems Management
Frequently Asked Questions about Stephanie Fleishman
What company does Stephanie Fleishman work for?
Stephanie Fleishman works for Mbo Partners
What is Stephanie Fleishman's role at the current company?
Stephanie Fleishman's current role is Corporate Instructional Designer ✨.
What schools did Stephanie Fleishman attend?
Stephanie Fleishman attended Collin College, Dallas College, Devry University.
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