Stephanie Flowney Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Rochester Hills, Michigan, United States

My realm of responsibility includes securing new business and achieving or exceeding sales goals while managing key accounts in a blended key account manager function and benefit advisor role. I collaborate with C-Suite executives from various organizations to drive cost containment and improve employee engagement and satisfaction through the provision of attractive employee benefits. Key Accomplishments► Achieved outstanding accomplishment in growing book of business and securing new large group clients. ► Generates sales activity through strategic marketing activities such as facilitating networking events and generating leads from social networks and cold calling.► Manages the team responsible for service delivery; provides leadership and direction to all team members. ► Consistently implements practices to increase client satisfaction.► Maintains and builds relationships with contacts in the market in an effort to develop prospects; proactively establishes relationships with new buyers when client’s contacts change.

Royal Oak, Michigan, United States

I was initially hired into a client services role, promoted to account management after six months, and afterward promoted to key account management where I worked side-by-side with the company president and agent partners. Also served as the initial point-of-contact for an executive level client base and the go-to person for other account managers. Contributed to prospect and renewal meetings to learn client needs, challenges and concerns and guided and mentored financial analysts and client services team members through the process of gathering client census and benefit plan information. Key Accomplishments► Instrumental in the team increasing the book of business by 103% from $3.2MM to $6.5MM; managed 24 clients and supported up to 12,000 employees. Overall, we generated additional fee-based revenue of $650,000.► Sold and implemented 12 new cases during tenure with a client retention rate of 98%. The 2% of unretained clients were due to mergers or acquisitions.► Analyzed utilization reports, carrier reports, claims data and trends, COBRA, HIPAA, FMLA compliance and coordination of IRS filings.► Successfully proposed and implemented an employee professional development committee which grew into a successful program for professional development and employee engagement.

Detroit, Mi

Managed two programs supporting patients with cancer diagnosis to assist with transportation in obtaining care and in combating the side effects of cancer treatment. Worked with hospital administration to secure internal locations to provide cancer resource centers for newly diagnosed patients and their family members. Participated in monthly inter-departmental cancer committee meetings to assist with ACOS and COC accreditations.Key Accomplishments► Successfully established four new cancer resource centers, including recruitment and training of over 300 volunteers and raising over $700K at fundraising events such as Relay for Life, Making Strides Against Breast Cancer, and Coaches vs. Cancer. ► Built and managed collaborative relationships with hospital oncology departments, executive leadership, and cancer committees in an effort to create sustaining plans for patient education, health system accreditation, and increasing community presence.► Promoted initiatives for cancer education, prevention and screening, along with providing patient, survivor, and caregiver support for all new cancer diagnoses through implementation and development of patient resource centers within system.► Advocated for community involvement in the legislative process, specifically as it related to cancer related issues.