Stephanie Force Email & Phone Number

Troy, Mi, Us

Greater Detroit Area

• Management of client satisfaction, budget assessments, employee onboarding and company licensing compliance across nine states• Initiate process improvements including collaboration with third-party platforms (CRM, LOS, credit servicing) and implementation of a marketing and social media campaign• Increase operational performance by developing company policies & procedures and all client-facing documents

Greater Detroit Area

• Program manager for several national marketing tours representing Ford and Lincoln Motor Company vehicle lineup• Managed lifecycle of events including initial client proposals, securing event locations, staff onboarding, event logistics, financials, and project delivery• Liaison between internal graphics, digital and production teams and our clients• Collaborated with third party vendors to create and procure tour assets, manage routing logistics and staff travel

Greater Detroit Area

• Creation of over 200 social media postings based on client demand• Evaluation of user reach and online shareability within HK app • Achieved 91% success rate for job placement• Tracking of website touches, daily user signup, client requests and positive placement

Greater Detroit Area

• Oversaw food and beverage operations and clubhouse maintenance for four venues and three golf courses, surpassing 750 events annually• Development of 4 new managers, 3 supervisors and 85 staff, creation of efficient hiring and training manuals• Increased clubhouse sales 8% in sixteen months thru budget analysis and pricing negotiations with vendors• Effectively decreased COGS 3% in twelve months by implementation of new organization, sanitation and safety procedures

Tampa/St. Petersburg, Florida Area

• Corporate trainer responsible for successful opening of four restaurants in two years, hiring and training of all front of house staff• Planned and executed all corporate and special events while coordinating with vendors and clients to ensure customer satisfaction• Managed a team of 50 employees; including hiring, training, scheduling, coaching of all members of the team• Controlled and lowered beverage cost 4% within twelve months thru invoice analysis and development of inventory best practices