I have over 20 years of experience in the legal information and technology sector, where I combine my passion for innovation and customer focus to create and implement solutions that address the complex challenges and opportunities faced by legal professionals and their clients. I am currently a Legal Technology Manager at Eversheds Sutherland, a global law firm, where I serve as an internal consultant who understands the needs of the firm's practice groups and how existing or new tools can be used to achieve the best results.As a certified ScrumMaster and Usability Analyst, I leverage my agile and user-centric approach to identify, evaluate, and lead the adoption of practice-specific and/or client-facing solutions, such as legal case management, litigation analytics, and artificial intelligence. I also collaborate extensively with cross-functional teams, including technology, strategy, innovation, data science, marketing, and business development , to deliver value-added propositions and drive customer adoption and retention. As a change agent and presenter, I evangelize the brand and communicate the vision and benefits of our solutions to diverse audiences, including internal and external stakeholders, prospects, and industry associations. As a servant leader, I develop and empower my team members to achieve high performance and customer satisfaction.