Stephanie Frawley work email
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Stephanie Frawley personal email
Dedicated marketing leader with ten years of Social Media Experience in the travel and hospitality industry. Passionate about leveraging expertise in client service, identifying business challenges, and driving ROI and brand awareness to foster growth and engagement. Proven track record of motivating teams to achieve exceptional results and making impactful contributions to organizational success.
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Director, Client ServicesBcv, A Rategain Company May 2024 - PresentChicago, Il, Us -
Account SupervisorBcv, A Rategain Company Feb 2021 - May 2024Chicago, Il, Us- Manage a team of 9 Social Media Strategists with a combined client portfolio of 90+ accounts- Lead partnership efforts between agency and hotel management/ownership groups such as IHG Hotels and Lodging Dynamics Hospitality Group and increase business portfolio- Grow existing business through strategic recommendations and creative package upsells up to $15K- Prepare and present social media strategies, QBRs, and creative pitches to clients, ownership groups, brands, and other project stakeholders both in-person and remote- Collaborate with cross-function teams such as creative, tech, sales, and strategy to identify business challenges and develop solutions - Improve employee performance through daily one-on-one meetings with motivational strategies - Established a client performance evaluation system and regularly follow up with teams - Assist with development of scope of work/contract tailoring to objectives and goals- Coordinate in-person meetings to proactively address client and agency solutions and foster relationships- Effectively develop external messaging and best practices to mitigate crisis situations
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Senior Account ExecutiveBcv, A Rategain Company Feb 2019 - Feb 2021Chicago, Il, Us- Lead client portfolio of 25+ hotels and outlets and served as the expert on clients’ business, services, competitive and marketing needs- Developed and presented, in-person and remote, quarterly and/or yearly social media strategies that generated brand awareness and maintained clients #1 in their competitive set in both organic/paid engagements and follower growth - Executed quarterly and/or yearly photo and video shoots within U.S. and Canada that resulted in increase of +100% in engagement growth for clients- Monitored performances of multiple campaigns running and optimized to achieve objections/goals- Prepared and presented insightful monthly and/or quarterly reports based on key performance indicator and provided strategic recommendations- Strategically optimized social media advertising campaigns and generated purchase revenue by using various dynamic ad-types such as carousel ads, video ads, and Instagram story ads- Coordinated and lead monthly/quarterly calls with clients and key stakeholders to align on business objectives and goals and review performance- Presented and implemented quarterly social media trends and strategies - Collaborated with different departments such as creative, tech, and sales- Ensured brand guidelines were communicated and implemented effectively- Proactive role in mentoring, training, developing and reviewing the performance of direct report- Managed influencer/client relationship and assisted with contract negotiations
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Account ExecutiveBcv, A Rategain Company Feb 2018 - Feb 2019Chicago, Il, Us- Served as the day-to-day contact for a client portfolio of 20+ hotels and outlets - Oversaw the development of all content calendars and client requests - Drafted recaps of monthly calls to share with clients and key stakeholders- Managed and optimized social media channels with latest trends- Assisted and presented yearly and/or quarterly social media strategies - Collaborated with other departments such as monitoring, tech and creative
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Junior Account ExecutiveBcv, A Rategain Company Feb 2017 - Feb 2018Chicago, Il, Us- Contributed to managing social media accounts as well as developing and implementing marketing strategies for over 20+ hotels and outlets- Served as the day-to-day contact for clients and facilitated requests and escalations in timely matter- Developed monthly content calendars for 20+ clients including sourcing user-generated content and social media holidays- Successfully allocated and managed quarterly paid advertising campaigns
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Social Media CoordinatorCheryl Andrews Marketing Communications Sep 2014 - Feb 2017Coral Gables, Fl, Us- Launched and pitched in-house social media management services to existing clients - Developed monthly content calendars including copywriting and image selection - Participated in Twitter chats on behalf of clients- Managed community monitoring of social media pages to increase engagement with users, build affinity, and respond to inquires - Developed monthly reporting on engagement and follower growth -
InternAm 560 Sports Wqam 2013 - Mar 2014- Prepared and edited internet podcasts for sports radio shows- Cut and provided highlights from various media outlets- Screened telephone call-ins for hosts to ensure consistency in show topic - Coordinated Twitter chats and engaged with users based on show topic
Stephanie Frawley Skills
Stephanie Frawley Education Details
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Florida International UniversityCommunication Arts -
Miami Dade CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Stephanie Frawley
What company does Stephanie Frawley work for?
Stephanie Frawley works for Bcv, A Rategain Company
What is Stephanie Frawley's role at the current company?
Stephanie Frawley's current role is Director, Client Services.
What is Stephanie Frawley's email address?
Stephanie Frawley's email address is st****@****-pr.com
What schools did Stephanie Frawley attend?
Stephanie Frawley attended Florida International University, Miami Dade College.
What skills is Stephanie Frawley known for?
Stephanie Frawley has skills like Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Powerpoint, Leadership, Team Building, Problem Solving, Conflict Management, Analytical, Organized.
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