Stephanie Galvez Email & Phone Number

Las Vegas, Nv, Us

Husband and wife-owned production & media company specializing in transforming ideas into events, interactive experiences, podcasts, and content. With a combined experience of over 15 years working for Fortune 500, we help small businesses elevate to their next level. NEG MEDIA PRO provides consulting services such as operational efficiencies, marketing, and travel coordination, facilitating corporate training, live speaking, networking, and mentorship programs. For more information, visit our website.-Public Relations for businesses, celebrities, and influencers -Event/Production Producer (coordinating budget, hiring talent, booking artists for live music, setting up influencer meet & greet)-Liaison between various vendors building complete solutions for clients. -Produced exclusive private Super Bowl NFT party for C-Suite executives-Built marketing collateral for tax clients generating 300% YoY in new clients -Completed a six-month rebrand of a local Smoke Shop through PR, introducing live events, influencer meet and greet, increasing foot traffic by 25%, equating to $10k net profits

Basking Ridge, Nj, Us

Delivered Channel strategies that enabled profitable growth, improved experiences drove collaboration, and ensured clear rules of engagement. Cross-Collaboration with Market and Channel teams to solicit feedback and provide information and status updates. Improved the customer experience by evaluating processes and executing the plan for continuous improvement-Spearheaded strategic $1.6M Proof of Concept for Autonomous Mobile Robot (AMR) projects working with colleagues and partners internationally, reported on key findings results, presented business cases for scale opportunities, introduced new technology to the business.-Supported end-to-end operations for the sales channel, developed new enterprise processes which increased productivity by 15%, and improved customer satisfaction from 80% to 95%.-Produced and distributed internal and external product marketing collateral for first-of-its-kind technology such as AMRs.-Served as a champion for the Wave, Women Associates Verizon Employees, and Employee Resource Group with Verizon’s Senior Management by articulating the business relevance of administrative duties such as scheduling board meetings and minutes and overseeing a yearly 50K budget from 2020-2023.-Served as Global Operations Lead for SOMOS Voice of the Hispanic/Latino Community - Verizon. Explored issues relating to the Latino community. Program Managed annual Hispanic Heritage Month initiatives with a budget of $25k

Basking Ridge, Nj, Us

Responsible for the strategy, planning, and operation of Verizon Business Group’s promotional roadmap and project management. Provided rigorous analysis of business performance and close collaboration with the key stakeholders listed above to create promotional ideas that will positively impact select KPIs (e.g., Net Adds, Service Revenue, Contribution Margin, etc.). -Spearheaded 5 complex Agile projects simultaneously, providing a 97% improvement in efficiency.-Strategized and executed $1M+ Proof of Concepts for potential clients to validate product marketing strategy at the lowest cost increments.-Orchestrated 12 activities for 10 people across 7 departments on a $1M project with a $17B partner company.-Product documentation using Smartsheets, Jira, Confluence, and more.-Supervised remote robotic technical support with multiple international partners.-Served as Global Operations Lead for SOMOS Voice of the Hispanic/LatinX Community - Verizon. Explored issues relating to the Latino community. Program Managed annual Hispanic Heritage Month initiatives with a budget of $25k

Portland, Or, Us

Owned the entire go-to-market lifecycle, drive alignment between internal groups, and executed deliverables. Built and managed the entire product launch process to ensure the best customer experience and drive adoption.-Provided expertise and successfully managed multi-million-dollar vendor/client relationships with C-Suite Executives to ensure project completion utilizing Agile methodologies.-Engaged weekly with international partners to update on project statuses, contract negotiations and build joint marketing efforts. -Developed, implemented, tracked, and executed GTM project plans for domestic and international drone initiatives.

Basking Ridge, Nj, Us

High-level, detail-oriented executive assistant supporting multiple executives, including West Area President. Acted as a liaison between executives, employees, and vendors. Screened and prioritized communications, both external and internal. Prepared agendas, reports, presentations, and other important materials.-Oversaw a five-building office restack, which included blueprint approval, coordinating employee locations, and maintaining the completion timeline. -Coached, developed, and mentored 10+ Administrative Assistants across the West Area-1 of 1k graduates of the Women of the World exclusive development program-Produced 3-day strategy kick-off for over 50 executives in a remote location-Served as Global Operations Lead for SOMOS Voice of the Hispanic/Latino Community - Verizon. Explored issues relating to the Latino community. Developed partnerships with external Employee Resource Group focusing on elevating the Latino voice. Program Managed annual Hispanic Heritage Month initiatives with a budget of $15k-Certification: Lean Six Sigma Green Belt- Reduced West Area spend by $1M

Basking Ridge, Nj, Us

-Lead team by resolving customer issues and assisting with customer transactions-Identify any selling skill gap, create and implement development plans to help the team meet and exceed sales metrics and quotas-Oversee store operations which include analyzing staffing needs, report financial and sales data, manage cash, meet compliance, open and follow up with trouble tickets with Facilities/Network/IT-Monitor inventory by receiving inventory, restocking shelves with product, managing store merchandising and compliance in accordance with company expectations.-Inspire team with training and coaching to deliver an exceptional customer experience by managing customer flow & store traffic

Basking Ridge, Nj, Us

-Actively listened to customers to provide them solutions that simplify and organize their lives-Unlocked customer confidence in the best things about their products so they can immediately enjoy them.-Saved current Verizon customers from porting out to a different carrier-Provide excellent customer experience to ensure our customers leave fully satisfied-Worked side by side with managers to help increase sales and performance

Basking Ridge, Nj, Us

-Take high volume, high risked calls that range from billing issues to possible disconnections.-Primary focus is on customer experience by valuing our customer’s loyalty while maximizing our profitability and reduction of costs.-Take escalated calls turning our detractors to promoters.-Create out of the box solutions to create win-win-win solutions for our customers and our company.-Provide extra support to our leaders, peers and customers Year to date stats- Leading on overall PA ERP, Rep Resolve, Loyalty, 2 hr repeat and performing in ACPD-Awards and accolades- Rockstar 2013 Regional Finalist, Rockstar 2013 Finalist-Current roles- Peer facilitator, lead team huddles, frequent floor support, accessory challenge winner

Bethesda, Md, Us

Bethesda, Md, Us

Coordinated onsite group events

Bethesda, Md, Us

Graduate Certificate, Digital Entrepreneurship

Master Of Business Administration - Mba, Marketing

Bachelor Of Arts - Ba, Communication And Media Studies