Stephanie Bailey Email & Phone Number

San Francisco, California, Us

Bellevue, Wa, Us

Leading a team of Enterprise Technical Account Managers to ensure a successful configuration of the Auth0 CIAM platform leading to customer adoption. My team provides our customers with best practices, architectural reviews, and solutions to help our customers succeed. The TAM team partners closely with our Okta colleagues to expand revenue, reduce cost and mitigate any risk.

Bellevue, Wa, Us

Assist a team of Technical Account Managers to ensure customer adoption and configuration of the Auth0 IAM platform. The team is setup to provide our customers with best practices, guidance and solutions to help our customers succeed. The TAM team partners closely with other Auth0 colleagues to expand revenue, reduce cost and mitigate any risk.

Bellevue, Wa, Us

Assist a team of Technical Account Managers to ensure customer adoption and configuration of the Auth0 IAM platform. The team is setup to provide our customers with best practices, guidance and solutions to help our customers succeed. As a lead, I also supported up to 20 customers in the same capacity as an Enterprise Technical Account Manager.

Bellevue, Wa, Us

Focused on driving referenceable and long-term customer partnerships by ensuring customers are achieving the value, adoption, success and growth of the Quote to Cash solutions. This is done through consistent interaction, monthly operational reviews and executive business reviews (EBRs). Manages a portfolio of accounts through various metrics including overall health, renewal, product success, Apttus relationships and community.

Mountain View, California, Us

Executed high-level customer success|project management skills on strategies and account planning of SEO & SEM best practices for SMB & B2B companies. Responsible for driving key initiatives, providing thought leadership, and adoption by aligning customer’s growth objectives to their success metrics. * Responsible for the success of Captora’s strategic accounts (SMB & B2B)* Monitored customer’s usage, health indicators, renewal dates and growth opportunities* Provided insight on best practices for SEO and SEM initiatives to generate leads in their CRM* Ensured the health of the customer by providing a success path with 1:1 engagement* Coached and educated users on the Captora value proposition* Collaboration with sales, marketing, partner alliances and executive teams to ensure customer success and renewal

San Jose, Ca, Us

Executed high-level account management skills on strategies and account planning, partnering with sales to cross-sell new products and maintain the integrity of the products the clients already have. Responsible for driving key initiatives, providing thought leadership, and management revenue and growth objectives to ensure alignment with customer’s goals. * Clients included Under Armour, Staples, LEGO, Hallmark and ULTA Beauty* Coordinated and executed range of projects to identify additional needs and layout of scope to further complement specific company’s vision and continue the client relationship* Account planning with internal teams to ensure project milestones were being met from development to delivery* Set-up and ran weekly project meetings, lead assigned staff in conjunction with assigned projects to ensure that accuracy and productivity met and exceeded company standards* Spent time with customer gathering feedback and then integrating that feedback into the design cycle* Interacted with all levels of management, executives and end users in requirements gathering business rules specifications, process flow design, and evaluation/analysis of their data* Coordinated workflows of departments ensuring that productivity, quality and timelines are met; Escalated and resolved challenges as needed.* Monitored, reviewed, and managed third party vendor relationships* Managed all project documentation on SharePoint site* Contributed to the multi-project integration of the Adobe Creative Cloud to Digital Assets for Under Armour* Contributed to the multi-project integration of Adobe Campaign and Content Management for ULTA Beauty

San Jose, Ca, Us

Executed high-level account management skills on strategies and account planning, partnering with sales to cross-sell new products and maintain the integrity of the products the clients already have. Frequently setting up Relationship Reviews for senior executives to discuss their business drivers and goals.

San Jose, Ca, Us

Provided client support on the HBX analytics tool and supporting products such as HBX BID, Report Builder and Active Viewing. Support includes problems related to the product, implementation guidance with the HBX code and .js file, best practices, product management and general questions on use.

Provided 1st and 2nd level technical support analysis to all clients through email and phone communications. Troubleshoot issues with software, prepared and routed escalations while working closely with the network team, engineers and QA. Prepared external and internal training documentation for online help. Managed the creations, design and maintenance of client specific Web Support Portals.