• Responsible for Sales, Pricing, New Implementations and Account Management for the Medical Logistics Division (approximately $20M in annual revenue)• Account Management responsibilities include organic growth and new sales (common customers: pharmaceutical, hospitals/clinics, laboratories, blood banks, etc.)• Responsible for new sales, developing all pricing, creating routes and implementing all new business (new routes and stops as well as large-scale start-ups)

- Oversee NGL's Service Parts Logistics and Warehouse Divisions - Manage the Service Parts Logistics Account Representatives- Responsible for all Service Parts Logistics pricing- Oversee NGL's National Quality Program- Oversee NGL's National Safety and Facilities Program- Responsible for all customers' Quarterly Business Reviews - Responsible for all Audit Programs - for NGL facilities and agent facilities

• Responsible for all (SPL) Service Parts Logistics – account management, customer service, inventory management, agent management, customer load-ups, relations with international partners, etc.• Managed people in multiple cities (Los Angeles CA, Chicago IL and Columbus OH)• Created/implemented the pricing model used to price new business for our Express and SPL divisions• Created the Standard Operating Procedures (SOP) Manual used by all our Agent Facilities

• Work with clients pre- and post- sale to provide strategy and direction; work with clients to develop service parts logistics programs that meet their specific requirements• Project Management on all new solutions and support models for new and existing clients• Create Statement of Work (SOW) for each client that defines expectations and operational components• Manage 15+ accounts (largest account is European-based) and act as the liaison / project manager between the client and Choice Logistics – position requires extensive domestic and international travel

• Ensured successful product implementations (of Open Mentoring® - a web-based program that facilitates the matching of mentors and mentees) and ongoing client satisfaction by managing all aspects of account management and serving as a single point of contact for assigned clients (Fortune 500 Companies, Major Universities, and Professional Organizations/Associations).• Back-up End User Support Specialist (answered end user technical questions via email and phone, assisted in writing the training manual for End User Support new-hires)• Project Manager (worked directly with CEO) on new user workflow and product design for two new markets (higher education and K-12 education)

• Developed customized facility solutions that measurably affect key business objectives of school districts in Colorado and Wyoming. Solutions include people, processes, and technology.• Specialized in the K-12 Education Market; focused primarily on selling and negotiating bundled offerings/performance contracts• Developed / maintained relationships with School Districts (Superintendents, Facilities Directors, etc.)• Created unique purchasing and funding mechanisms for capital improvements for clients with limited financial resources• Active member of key market associations: CASB (Colorado Association of School Boards), CASE (Colorado Association of School Executives), WASA (Wyoming Association of School Administrators), WSBA (Wyoming School Boards Association)• Completed Johnson Controls Institute’s Professional Sales Development Program

• Primary interface between GreatLodge development team & client (state fish & game agency or state parks/rec depts) • Assisted in writing all project documentation (statement of work, project plan, process narrative, cost analysis, etc.)• Responsible for all project planning, meeting project deadlines and required specifications (included QA testing of the product, maintaining status report on modifications, & understanding the business rules for each client)• Responsible for RFP responses, Product Development documentation and New Product Cost Analyses• Built Customer Relationships (Responsible for biz dev/sales for 25 states (fish & game agencies, parks/recreation depts., etc.) and six provincial agencies; Conducted product demonstrations to prospective clients; prepared/initiated capabilities presentations & proposals)• Responsible for all technical & billing customer service • Replied to all customer service emails/phone calls; formulated/maintained the FAQ