• Created and implemented the first customer Onboarding program at the company.• Accountable for the successful launch and adoption of our software, within a specified timeframe.• Lead technical implementation sessions ranging in topics such as configuration of workflows, conditional logic, customization, integrations, API’s & webhooks, best practices, reporting and analytics.• Establish customer goals and KPI requirements, to provide informed solutions and strategies. • Nurture the customer relationship to ensure future retention and expansion.• Build and conduct customer Training & Education programs to facilitate change management within their HR organization. • Systematically communicate customer feedback to internal teams including product, development, and marketing.

• First Customer Success hire brought on to build and manage Customer Success team for growing SaaS start-up. • Managed team of four direct Customer Success reports. • Own all Customer Success components of the customer experience including onboarding new customers, growing relationships, technical troubleshooting, and customer advocacy.• Create and implement scalable processes, strategies, metrics, KPI's, and scripts.• Proactively resolve and empathize with customer concerns through video conferencing, live chat, phone, email, and text. • Responsible for driving adoption and retention.• Share customer feedback with other teams such as product and engineering, to improve our platform.

• Onboard and train clients to ensure their long-term software adoption and success.• Conduct live sessions with clients via video conferencing, phone, and chat to illustrate best practices, product functionality, and drive a positive ROI.• Analyze client metrics to facilitate data-driven strategies and change management.• Build excellent customer relationships resulting in long-term profit gains and referrals.

• Consistently place in top 5% of peers toward monthly sales goals.• Placed in the Final Three of company wide March Madness contest with 50 participants. • Received Employee of the Year award out of 200 employees.• Instrumental in growing the business from startup to IPO, and through acquisition and merger.

• Grew customer base over 200% in first year.• Helped establish partnership with eBay Motors.• Created and implemented sales strategy to offer multiple year contracts.• Achieved company all time high monthly gross.• Held various company sales records, including most one-call closes in a day.

• Built, retained and grew book of personal training business.• Consistently performed in top 10% of peers for training sessions sold.• Advised and planned client biomechanics, nutrition and fitness goals.• Acquired outside certification from the American Council on Exercise.