Stephanie Glinsey Email & Phone Number

With years of experience as a Contact Center Operations Manager at ComPsych, I lead and oversee the operations of the contact center and training departments, managing a team of 200 direct and indirect reports. I am passionate about optimizing efficiency and service excellence, delivering high-quality solutions to clients and vendors, and implementing innovative software and product rollouts.My core competencies include client and vendor interaction, service enhancement, strategic planning, and relationship building. I have a proven track record in client de-escalation, raising service levels, process improvement, and team development. I am eager to connect and collaborate with other professionals who share my vision and values, and to contribute to the operational excellence, superior service, and strategic planning.

Listed skills include Microsoft Office, Customer Service, Fmla, Ada Compliance, and 28 others.