Stephanie Golden Email & Phone Number

Carlsbad, CA.

Greater San Diego Area

Carlsbad, CA.

• Advised on Business Operations and Organizational Communications, including project management, process improvement, strategic planning, team development, collaboration-building, and facilitation.
• Demonstrated an in-depth understanding of the interrelationships and dynamics that affect performance at the individual, team, and C levels.
• Utilized appropriate analysis, tools, and methodologies to improve performance and teamwork at all levels of an organization.
• Supported client teams to identify best practices, uncovered areas in need of improvement, developed and redesigned workflow, and introduced processes to increase productivity.

Greater San Diego Area

• Contracted to advise on Operations and Sales, including Human Resources and Systems Development and Implementation, in a start-up environment for a telemedicine solution providing on-site care to employers, with a.
• Worked in tandem with internal teams and external service providers to create a strong foundation, including a consistent branded social media presence across all social sites.
• Established email strategies, templates, and campaigns, website optimization including Spanish translation, and customer relationship management (CRM) approaches and marketing essentials.
• Identified, vetted, hired, and trained all newly created roles across Sales, Operations, and Human Resources; posted jobs, created job descriptions, and drafted contracts and commission structures accordingly.Selected.
• Developed operational systems and processes to streamline and organize communication and work flows; instituted weekly company calls for both virtual and sales teams, coordinated all company GoToMeetings for internal.
• Signed first customer and worked to build-out partner clinic network in tandem with the director of clinic operations; presented potential investors and partnership candidates for consideration; attended industry.

Costa Mesa, California

• Contracted to develop, coordinate, and manage the execution of the monthly in-clinic product and services promotional calendar for one of the country’s largest medically supervised weight loss and wellness companies.
• Partnered with appointed resources to execute the promotional calendar, graphic design, email messaging, and clinic communications while staying abreast of industry trends and developments.Selected Accomplishments:
• Established promotional calendar (model is still in place) with timely, relevant offers strategically designed to drive revenue and ensure patient engagement.

Costa Mesa, California

• Developed strategies and plans to deliver a comprehensive customer experience through all methods of communication including clinic presentations, promotional content, and sales methods; primarily focused on.
• Oversaw graphic design and email content.
• Delivered sales and marketing promotions, both to online consumers and to field locations, and communicated daily/weekly via phone and email to ensure execution of promotional directives.
• Worked collaboratively with core functional business partners including product, marketing, sales, customer service, and clinical field teams to identify the needs and expectations of the customer; drove an exceptional.
• Launched extended business hours in select locations as a result of collected survey data, resulting in additional revenue streams.
• Oversaw the redesign and new clinic opening process for the Company’s prototype clinic; established guidelines for clinic standardization and presentation that was rolled out to all clinics companywide and presented.

Costa Mesa, CA

• Oversaw www.shop.lindora.com, Lindora Health Clinics in RiteAid, and Lindora Medical Clinics encompassing 14 locations generating up to $8.5M in annual revenue; communicated vision and purpose and maintained personal.
• Created and monitored online promotional strategies while working hand-in-hand with inventory control and the shipping department, resulting in an efficient workflow process that provided fewer errors, faster delivery.
• Led the recruitment, selection, training, and development of up to 75 clinical and client services support staff, including customer specialists and online nurse coaches across Los Angeles, CA and virtually.
• Trained, developed, and coached teams to provide upward internal movement; cultivated environments to foster collaborative and inspiring workplace experiences.
• Partnered with internal stakeholders to accelerate development and functionality of teams.
• Communicated and monitored training schedule compliance; scheduled training programs, created reports to track course completion, and recommended additional training as needed.

Oregon Coast

• Strategized a successful business plan including market assessment, marketing & financial plans and location selection as well as sourced vendors and identified product assortment.
• Built company from the ground up and developed it into a profitable retail business which sold in 2009.
• Managed inventory & finances, as well as generated P.O.’s and receipts in Quickbooks.
• Created and maintained a viable web presence with full e-commerce capabilities, including marketing, search engine optimization, product photography & descriptions, order processing & fulfillment and all customer.
• Created a brand identity resulting in a logo line of apparel and products that became a cornerstone in the business.
• Received “Excellence in Family Business” award in 2004 from Oregon State’s Austin Family Business Program.

Greater Los Angeles Area

• Developed performance management systems that drove productivity and profitability for small business and large business subgroups.
• Assisted client groups with training needs assessment, instructional design and delivery of custom programs in the areas of customer service, proactive selling, retail multi-unit operations and front-line supervision.
• Designed and co-facilitated a 13-session training curriculum focusing on interviewing, hiring & orienting new employees, performance management, networking, recruiting & succession planning, performance appraisals.

Greater Los Angeles Area

Supervised 10 stores and 23 managers generating $7.6 million in annual revenue.Managed the opening of 5 new stores in one year and recruited, hired and trained store teams.Helped grow company from 4 to 40 stores.Developed procedures, policies and working documents for the retail store division, for this previously catalog-based company.