Stephanie Griffin

Stephanie Griffin Email and Phone Number

Senior Manager, Customer Success - Key Accounts @ Datadog
Denver, CO, US
Stephanie Griffin's Location
Denver, Colorado, United States, United States
Stephanie Griffin's Contact Details

Stephanie Griffin work email

Stephanie Griffin personal email

n/a

Stephanie Griffin phone numbers

About Stephanie Griffin

Stephanie Griffin is a Senior Manager, Customer Success - Key Accounts at Datadog. She is proficient in Spanish. Colleagues describe her as "Stephanie and I worked together for nearly a year and a half in our time at Datadog. Very early on, I could tell that Steph was very detail-oriented, she strives for excellence in everything she does, and approaches each and every interaction with a customer-first mindset. In the first six months of us working together, Steph had quickly ascended the ranks to being one of the top performers, not only on our team, but in our segment globally. Her approach to managing accounts and taking a consultative approach with her customers is a repeatable process that has become the model for how we teach new or ramping CSMs to approach their own books of business in the role. She will always go to bat for her customers, and she has been a go-to resource for new hires in our Denver office as we've grown from 6 to 30 in a matter of less than a year. It has been an awesome experience getting to work with Steph and I hope we have the opportunity to work together again in the future!", "Stephanie reported to me while we were building out the first Datadog Customer Success team on the West Coast. She was one of the team's first members and led by example, charisma, energy, and passion. I was very impressed with her ability to jump right in and pick things up quickly. I would recommend and hire Stephanie again in the future.", and "Stephanie is a great asset to any company with her calm energy and has always been reliable. She is extremely organized and self motivating. While at Maude, she kept the salon running smoothly and all of our clients loved her. Stephanie was constantly bringing new ideas to the table. She is a hard worker, not to be overlooked!"

Stephanie Griffin's Current Company Details
Datadog

Datadog

View
Senior Manager, Customer Success - Key Accounts
Denver, CO, US
Website:
datadoghq.com
Employees:
9726
Stephanie Griffin Work Experience Details
  • Datadog
    Senior Manager, Customer Success - Key Accounts
    Datadog
    Denver, Co, Us
  • Datadog
    Manager, Customer Success
    Datadog Dec 2022 - Present
    New York, Ny, Us
    Manage, lead, and train a team of Customer Success ManagersCoach the team to proactively engage with customers, uncover expansion opportunities, and drive increased loyalty and retention.Identify and qualify growth opportunities within commercial, mid-market, and key customer accounts, ensuring high retention and renewal rates through added value initiatives.Serve as an escalation point between customers and internal Datadog teams, ensuring successful adoption and customer satisfaction.Act as an internal advocate for customers, consistently prioritizing their best interests to enhance their overall experience.Oversee and manage the largest customer accounts in the Western region, ensuring strategic alignment, growth, and long-term retention.Navigate complex negotiations with key stakeholders, collaborating closely with cross-functional teams to drive customer success and business outcomes.
  • Datadog
    Senior Customer Success Manager
    Datadog Jul 2022 - Dec 2022
    New York, Ny, Us
    Mentor and coach Customer Success Managers, sharing best practices and strategies to enhance team performance and drive customer satisfaction.Assist in interviewing and hiring new team members, contributing to the recruitment and onboarding process to build a high-performing Customer Success team.Develop and implement strategies and processes to optimize the effectiveness of the Customer Success team, enhancing overall efficiency and impact.Manage and strategically grow top accounts in the Western region, ensuring alignment with customer goals and driving long-term retention.Earn Presidents Club recognition for exceptional performance and significant contributions to customer success.
  • Datadog
    Customer Success Manager
    Datadog Mar 2020 - Jul 2022
    New York, Ny, Us
    Datadog is a SaaS monitoring and analytics platform that enables complete visibility across your entire stack. Datadog monitors cloud-scale applications, servers, databases, tools, and services in a single solution. The platform is built for collaboration across teams so that they can work together more effectively and efficiently. As a Customer Success Manager at Datadog, my responsibilities include: Partner with sales team to transition and onboard new customers onto platformManage renewals and run the full sales cycle for all opportunities Provide customers with consistent product updates and coordinate enablement sessions to drive greater adoption Monitor and identify billing and product usage trends to uncover risks and potential growth opportunities Build relationships with customers and act as advisor to DevOps teamsMaintain and update Salesforce hygiene Collaborate with various internal Datadog teamsMaintain regular cadence with over 80 customer accounts
  • Team Velocity
    Account Manager - Onboarding
    Team Velocity Dec 2017 - Mar 2020
    Herndon, Va, Us
    Team Velocity provides automotive companies across the U.S. with an integrated marketing technology program. Team Velocity is exclusively devoted to the automotive industry and provides a broad range of automated and integrated marketing services within one cloud based application. As Account Manager on the Onboarding Team, responsibilities include: • Work in collaboration with sales team to onboard and transition new clients into marketing technology program• Monitor all client deliverables and data downloads• Create strategy recommendations and upsell additional deliverables • Focus on long term customer success and retention throughout implementation• Lead account management presentations with key stakeholders • Facilitate software end user training and education • Maintain company guidelines and processes during client onboarding • Work as the liaison between clients and numerous departments within Team Velocity’s organization, including Customer Success Team
  • Team Velocity
    Marketing Manager
    Team Velocity Aug 2015 - Dec 2017
    Herndon, Va, Us
    Team Velocity provides automotive companies across the U.S. with an integrated marketing technology program. Team Velocity is exclusively devoted to the automotive industry and provides a broad range of automated and integrated marketing services within one cloud based application. As Marketing Manager on Client Services and Full Service, responsibilities include: • Provided key major accounts with strategic marketing recommendations based on reporting data and trends• Oversaw the execution of various marketing deliverables including mail, email, digital, and traditional media• Maintained knowledge of industry brand standards and coop requirements• Built landing pages and updated client websites; developed ad copy• Updated organized client deliverables checklists and calendars• Developed presentations, ad campaigns, and made marketing recommendations for 40+ car dealerships across the country • Managed client deliverables and provide performance-based reporting
  • Team Velocity
    Marketing Coordinator
    Team Velocity Jan 2015 - Aug 2015
    Herndon, Va, Us
    Team Velocity provides automotive companies across the U.S. with an integrated marketing technology program. Team Velocity is exclusively devoted to the automotive industry and provides a broad range of automated and integrated marketing services within one cloud based application. As Marketing Coordinator, responsibilities include: • Assisted the Marketing Manager in developing presentations and planning ad campaigns• Prepared marketing reports by collecting, analyzing, and summarizing data • Maintained knowledge of co-op requirements and compliance guidelines for client ads• Updated and maintained client microsites• Kept current with automotive industry and digital advertising trends
  • Maude Hair Salon
    Associate
    Maude Hair Salon Jun 2011 - Dec 2014
    Redken Salon of the Year award winner and one of Washingtonian Magazine's Best Salons of 2012, Maude Hair Salon offers an exciting and rewarding work environment. As Associate to the salon owners and staff, responsibilities include: • Manage booking, billing, and point of sale transactions• Collaborate with salon owners to develop and implement new marketing campaigns• Mediate customer service issues in a friendly and professional manner• Train new associates
  • Across-The-Way Productions
    Intern/Staff
    Across-The-Way Productions Mar 2014 - Jul 2014
    Across-the-Way Productions offers interns the opportunity to gain hands on experience in event management and production. AtW Productions is the company in charge or promoting and producing FloydFest and two Virginia wine festivals each year. Interns work both behind the scenes and during events. After successful completion of my internship I was granted a staff position.• Promoted ad space for Floyd Fest and Virginia Wine Festival • Distributed collateral to promote events• Managed volunteer staff to ensure assigned tasks were completed • Provided customer support during festivals
  • Free People
    Sales Associate
    Free People Jul 2013 - Jul 2014
    Philadelphia, Pa, Us
    As a Stylist and Sales Associate in an upscale and fast-paced retail environment, responsibilities include:• Merchandising, displays, markdowns, transfers and shipping• Worked point of sale system• Assisted customers with all purchase related decisions
  • Urban Outfitters
    Sales Associate
    Urban Outfitters 2009 - 2010
    Philadelpia, Pa, Us
    As a Sales Associate in the fast-paced retail environment of a large retail store, responsibilities include:• Assisted customers with purchase decisions,• Work Point of Sale System,• Stocking, re-merchandising, display, price markdowns, transfers and shipping.

Stephanie Griffin Education Details

  • Radford University
    Radford University
    Minor In Marketing And Sociology
  • Bishop O'Connell High School
    Bishop O'Connell High School

Frequently Asked Questions about Stephanie Griffin

What company does Stephanie Griffin work for?

Stephanie Griffin works for Datadog

What is Stephanie Griffin's role at the current company?

Stephanie Griffin's current role is Senior Manager, Customer Success - Key Accounts.

What is Stephanie Griffin's email address?

Stephanie Griffin's email address is sg****@****ing.com

What is Stephanie Griffin's direct phone number?

Stephanie Griffin's direct phone number is +170366*****

What schools did Stephanie Griffin attend?

Stephanie Griffin attended Radford University, Bishop O'connell High School.

Who are Stephanie Griffin's colleagues?

Stephanie Griffin's colleagues are Brice Jenne, Itil V3, Matt Fitzpatrick, Dimitrios C. Gklezakos, Drew Tassel, Donal Reddington, Jacob Elzey, Andrew Pappas.

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