Stephanie Grignet Email & Phone Number

Cambridge, MA, US

Boston, Massachusetts, United States

Miami, FL

• Oversaw operations of the US Online Teaching Center comprised of recruitment, compliance, academic and operations teams.
• Established strategic direction and objectives for the US Center in line with product vision and goals, to increase efficiencies, drive innovation and continuous improvement.
• Led team of 40 through complex organizational changes.
• Coordinated transition of in-house benefits and payroll services to outsourced solution.
• Liaised with legal counsels, insurance brokerage firm and external experts on various risk management, contractual and compliance matters.

Miami, FL

• Built and trained a team of 12 Operations Managers and Coordinators who oversee thousands of independent instructors and assist them with invoicing, breaches of contract, renewals, class records, tech issues, etc.
• Created new processes, staff training and development initiatives to support the launch of a new product line.
• Coordinated operational-side requirements for launch of a new platform and migration to a new Salesforce organization, communicated business prerequisites to software developers, identified and helped resolve bugs.

Boston, MA

• Department generates its own revenue by offering high quality programs/courses to national and international dental professionals.
• Led development and implementation of 5-year strategic plan that increased revenue and share of repeat customers.
• Formulated creative ideas and established strong relationships with corporate sponsors and national speakers leading to the development of more complex programs.
• Prepared annual budget, profitability analysis and financial reporting.
• Managed group of three people, trained them to follow customer-centric approach in all interactions, and helped them develop their skills to their full potential.

Boston, MA

• Planned and marketed 60+ courses per year.
• Led initiatives that enhanced customer experience and expanded course offerings, leading to increased customer satisfaction and revenue growth.
• Developed or redesigned operational processes to maximize efficiency and allow department to grow without hiring additional staff.
• Ensured department was 100% compliant with rigorous quality standard from national recognition agency.
• Developed effective marketing, promotional and social media actions, thereby improving brand image and attracting new customers.

Miami, FL

• Managed marketing programs for six brands and provided sales support to National Sales Manager and local reps.
• Coordinated budget and creation of advertisements, direct mailers, signage and PR initiatives.
• Created high quality training presentations for sales force and developed promotional activities.
• Planned marketing, operational and logistical aspects for attendance at key national tradeshows.

Master Of Business Administration (Mba), Leadership & Organizational Transformation, High Honors

Activities and Societies: Beta Gamma Sigma, International Business Honor SocietySix Sigma Green Belt Certification

Master'S Degree In Management Sciences, Summa Cum Laude

Master’s Thesis: “The Impact of Technological and Marketing Determinants on Consumer’s Attitude and Purchase Intention”

Bachelor Degree In Management Sciences, Magna Cum Laude

International Exchange Student