Steph Hallgren Email & Phone Number

Supervise up to eight QC lab technicians and maintain daily priorities for testing while keeping open lines of communication with management to address problems and delaysEvaluate lab technicians weaknesses as well as strengths to ensure work is done in a timely and efficient manorHandle and troubleshoot any out of specification results the lab foundInvestigate and write deviation and non conforming product reportsEnsure the lab is kept clean and all materials are unexpired and stockedResponsible for maintaining the testing of stability and expiry in a timely manorWrite and update SOP's and batch records through the change control processValidate and formulate protocol and tech studiesMaintain and organize collected laboratory data, and inventory with accordance to FDA regulationsParticipate in shop floor audits of manufacturing areas

Handled incoming raw material specificationsRan in vitro test devices to test for multiple diseasesRan MAPIA, SDS gels, Bradford, and BCA testingWrote lab notebook investigations and paperworkCross-trained and provided back-up for other Quality Control Analysts when neededVerified raw material and assisted with customer complains

Assess patients, take vital signs, obtain patient historyInteract with patient’s family members, first responders and Emergency Room staffTreat injuries, deliver medications, and address life threatening situations

Fulfilled online orders for customers once they made purchases onlinePulled orders from retail floor to fulfill ordersAttained fulfillment quotas dailyTransmitted orders via United Parcel ServiceProvided online and in-person customer service

Opened and closed the cash registerConducted cash and credit transactionsProvided customer service for clothing purchases

Created patient chartsFiled and pulled chartsConfirmed patient appointmentsTranscribed telephone messagesAssisted practice administrator with special projects CERTIFICATIONS & HONORS