Stephanie Hamborg Email & Phone Number

Selected Contributions:• Coordinate, triage, and responsibility for all Department Issues.• Develop processes and resources to reduce issues from occurring.• Attend and assist in audit, compliance, and regulatory work for the teams.• Participate in the development of implementations and company projects.• Manage and lead the Network Health Governance activities.Key Responsibilities:• Work and resolve escalated inquiries, issues, and projects.• Perform routine reviews to track trending on requests and issues.• Development of dashboards to increase the efficiency of the work being completed.

Eagan, Mn

Selected Contributions:• Write and develop Standard Operating Procedures, Desktop Procedures, and resources on Quality Assurance and Operational processes.• Coordinate, triage, and responsible for all Department Issues and tasks.• Attend and assist in audit, compliance, and regulatory work for the teams.• Train and develop new employees for roles within Quality Assurance and Operations teams. • Setup, research, and review pharmacy setups for Chains, PSAOs, and independent pharmacies. • Participate in the development of implementations and company projects.• Review employee work to ensure it had been completed accurately to reduce long term impacts.Key Responsibilities:• Work with confidential contracts to ensure pharmacies are setup correctly in regards to rates, terms, state, and federal regulations. • Work and resolve escalated inquiries, issues, and projects.• Complete research and attend Audits in regards to contract and processes with internal departments at Prime and Clients.• Work to resolve escalated issues with pharmacies, Clients, legal, and compliance departments.• Complete monthly metrics on team and individual team members performance.• Perform routine reviews to track trending on requests and issues.

Eagan, Mn

Selected Contributions:• Wrote up and develop Standard Operating Procedures and Desktop Procedures on processes.• Trained and develop new employees for the role of Network Operations Representative.• Design and send pharmacy communications nationwide.• Setup, research, and explain pharmacy payments and remittances to pharmacy Chains, PSAOs, and independent pharmacies. • Participate in the development of implementations and company projects.• Review new employee work to ensure it had been completed accurately so they could work on their own.• Review work performed by others to ensure it has been completed accurately.Key Responsibilities:• Work with confidential patient information to ensure prescription drugs are being applied correctly to accounts.• Work and resolve escalated inquiries, grievances, issues, and projects.• Build and maintain relationships with Pharmacy Chains, PSAOs, and pharmacies. Also build and maintain relationships with internal departments at Prime.• Work to resolve escalated issues with pharmacies and Clients.• Help pharmacies understand the Medicare, Medicaid, and Health Insurance Marketplace laws when it comes to insurance and prescription drug coverage.

Eagan

Selected Contributions:• Help develop a new working database of claims and guidelines on which claims need to be resolved. • Wrote up Standard Operating Procedures and Desktop Procedures on processes used by the Network Operations Representatives and the Network Outreach Specialist.• Trained new employees on prescribing authorities and created training documentation.• Review new employee work to ensure it had been completed accurately so they could work on their own.• Reviewed system work performed by others to ensure it has been completed accurately.Key Responsibilities:• Work with confidential patient information to ensure prescription drugs are being applied correctly to accounts.• Research information to help resolve claims more quickly and to ensure it doesn’t happen in the future. • Communicate with pharmacies to resolved requests, in order to ensure all parties receive their benefits and compensation.• Work with Prime's Clients to resolve and understand claim submissions.• Help pharmacies understand the new Medicare laws when it comes to insurance and prescription drug coverage.

Eagan, Mn

Selected Contributions:• Help develop a new working database of claims and guidelines on which claims need to be resolved. • Correspond with major pharmacy chains on large amount of claims submitted incorrect.Key Responsibilities:• Work with confidential patient information to ensure prescription drugs are being applied correctly to accounts.• Research information to help resolve claims more quickly and to ensure it doesn’t happen in the future. • Communicate with pharmacies to resolved rejected claims, in order to ensure all parties receive their benefits and compensation.• Help pharmacies understand the new Medicare laws when it comes to insurance and prescription drug coverage.

Shoreview, Mn

Selected Contributions:• Counseled children to be respectful of their caretakers.Key Responsibilities: • Show children how to take care of themselves and be responsible for their actions.• Help children with their school work, get ready each day, and with the basic grooming techniques.• Do activities with the children like games, playing outside, and going to community centers to swim and read and the library.• Help out the Foster parents by doing cooking, cleaning, laundry, and bringing them to Dr appointments the children may have.

Blaine, Mn

In this position I was working with clients to design their living quarters. I helped clients from the initial phase of dimensions to ordering and receiving their pieces in their home.Selected Contribution:• Retained a large amount of information and became a resource for products.Key Responsibilities: • Work with clients on a daily basis to design a room around their lifestyle.• Help clients finish off their dream room with accessories, wall hangings, and flooring options.• Figure out the correct coverage plans to ensure that their items stay new for a longer period of time.• Contact different manufacturers to see if furniture frames are able to be changed and create purchase orders for special items and upholstery patterns.

St. Cloud, Minnesota Area

While working in this position, I was trusted by my upper management to handle situations that were brought to light. I was respected by my colleagues, who knew I would resolve the crisis with a calm and professional attitude. Selected Contribution:• Helped developed an advance training program, getting new employees trained in half the time.• One of the system matter experts on the programs used by the company.Key Responsibilities:• Overseeing operations within the Guest Services department.• Resolving problems that arised within the hotel in a timely fashion that pleased the guest staying.• Communicating to different departments within the hotel about events occurring; then documenting everything for reports that would be later circulated.• Responsible for the money handling during my shift within the department and exchanging bills for other departments.• Reviewed the work completed by others to ensure it was within the company’s standards and policies.

Fargo, North Dakota Area

I worked with groups and individuals who were staying at the hotel with questions or items they needed. I worked on keeping situations calm until they were resolved by our management.Selected Contribution:• Helped increase our ranking in our membership program be getting members to join.Key Responsibilities:• Making reservations for guest to stay at our hotel within the near future.• Working with guests as they arrival and depart the hotel with processing payments, making keys, and passing out swimming passes.• Answering questions the guest may have about the area, things to do, and travel directions.• Finding the best solution to all parties involved when a problem arises.

Fargo, North Dakota Area

This position allowed me to show and develop my leadership skills to become a leader. To understand the rules and why they are designed to keep people safe.Selected Contribution:• Developed programs to educate the importance of living a healthy lifestyle.• Counselor to those needing to talk about problems.Key Responsibilities: • Responsible for upholding Federal, State, and University policies and laws.• Making residents accountable for their actions, by setting disciplinary actions that best match the initial offense.• Working with law enforcement officers to resolve issues in a timely fashion• Answering any questions residents have to help them understand something.

Master, Architecture

My thesis project for my Master of Architecture degree was a Physical Rehabilitation Center. The Solid Rock Physical Rehabilitation Center.

Bachelor, Architecture

Over the years of being in school, I have done many different types of project. For classroom studios I have designed several schools.