Stephanie Hansen, Mph Email & Phone Number

New York City Metropolitan Area

At Ro, I lead the strategic development and implementation of a Care Excellence Program within a rapidly growing telemedicine company. In this role, I collaborate closely with a diverse group of stakeholders, including those from product, data analytics, engineering, legal, and operations. Our primary objective is to evaluate and enhance our current technology to ensure that we consistently meet high care quality standards.Our Quality Program works in partnership with affiliated… Show more At Ro, I lead the strategic development and implementation of a Care Excellence Program within a rapidly growing telemedicine company. In this role, I collaborate closely with a diverse group of stakeholders, including those from product, data analytics, engineering, legal, and operations. Our primary objective is to evaluate and enhance our current technology to ensure that we consistently meet high care quality standards.Our Quality Program works in partnership with affiliated practices to conduct ongoing quality assurance and monitoring activities for all healthcare providers serving our patients. This relentless focus on quality allows us to continually improve both patient and provider satisfaction. Notably, the results of our team's efforts were recently showcased in a presentation at the NAHQ Next conference.At the heart of our commitment to care quality is the continuous monitoring of clinical and life outcomes. This ongoing assessment enables us to identify opportunities for improvement and develop data-driven interventions that produce tangible results. Show less

New York City Metropolitan Area

I laid the foundation for an industry-leading quality and safety program within a telemedicine technology platform and its associated provider practices. My role involved collaborating closely with existing staff and physician leadership to define, document, and continually enhance the Quality and Safety program. This encompassed the development of policies, procedures, and performance metrics, all of which evolved in response to evolving business objectives.During this period, we… Show more I laid the foundation for an industry-leading quality and safety program within a telemedicine technology platform and its associated provider practices. My role involved collaborating closely with existing staff and physician leadership to define, document, and continually enhance the Quality and Safety program. This encompassed the development of policies, procedures, and performance metrics, all of which evolved in response to evolving business objectives.During this period, we pioneered an incident reporting system to monitor and drive continuous improvement. Additionally, we implemented a peer review quality assurance function for affiliated practices and established a comprehensive framework for measuring patient health outcomes, including the collection and analysis of relevant data.We also formalized processes to ensure accountability and scalability in quality measurement. This enabled systematic reporting and in-depth analysis of program effectiveness.In parallel, I forged valuable working relationships with key stakeholders and aligned our efforts with company objectives to spearhead quality improvement initiatives that had a significant impact. For example, one noteworthy achievement involved collaborating with an engineering team to create a critical information surfacing tool. This tool empowered healthcare providers to efficiently review crucial information and document their clinical decision-making processes. Show less

Remote

Worked with compliance and risk management staff to determine yearly risk reduction goals and strategies. Analyzed company needs in order to create Disaster Recover and Business Continuity Plans, Standards of Conduct and a global compliance calendar to ensure that all departments complete scheduled activities and follow all regulatory guidelines. Assisted in tracking and analyzing incident data for reports to leadership.Wrote internal policies and procedures to ensure… Show more Worked with compliance and risk management staff to determine yearly risk reduction goals and strategies. Analyzed company needs in order to create Disaster Recover and Business Continuity Plans, Standards of Conduct and a global compliance calendar to ensure that all departments complete scheduled activities and follow all regulatory guidelines. Assisted in tracking and analyzing incident data for reports to leadership.Wrote internal policies and procedures to ensure compliance with changes in regulations. Show less

Greater New York City Area

I spearheaded the establishment and management of the quality improvement function for a nationwide health insurance startup with a primary focus on leveraging technology, design, and data to humanize healthcare. Through collaboration with clinical and business leaders, I successfully formulated a comprehensive strategy and long-term roadmap for quality improvement and patient safety initiatives.My responsibilities encompassed:Team Leadership: Oversaw a dedicated team of quality… Show more I spearheaded the establishment and management of the quality improvement function for a nationwide health insurance startup with a primary focus on leveraging technology, design, and data to humanize healthcare. Through collaboration with clinical and business leaders, I successfully formulated a comprehensive strategy and long-term roadmap for quality improvement and patient safety initiatives.My responsibilities encompassed:Team Leadership: Oversaw a dedicated team of quality specialists, fostering a culture of continuous improvement, and proactively identifying opportunities to enhance care quality, network adequacy, and member satisfaction.Project Management: Orchestrated cross-functional improvement projects using project management methodologies, elevating healthcare quality.Strategic Partnerships & thought leadership: I cultivated strategic partnerships with external stakeholders, enhancing services and enriching member care. I championed innovative problem-solving approaches, positioning myself as a thought leader and collaborator dedicated to enhancing member happiness and health.Compliance and Excellence: I translated and operationalized quality objectives, accreditation standards, and regulatory requirements, ensuring organizational compliance and a steadfast commitment to excellence. I facilitated internal quality committees and produced essential reports for governance, regulators, and Board Members, effectively communicating progress and outcomes.Quality Monitoring: I developed and implemented a robust quality of care monitoring and reporting system. This proactive approach enabled the identification and resolution of issues with system providers to elevate the overall quality of care.Accreditation Preparedness: I ensured rigorous preparedness for NCQA health plan accreditation surveys and regulatory audits, consistently demonstrating our commitment to maintaining the highest industry standards. Show less

Madrid Area, Spain

As a project manager, I orchestrated seamless collaboration with more than 30 international offices, guaranteeing the seamless dissemination of events and programs on a global scale.My daily responsibilities entailed close collaboration with the digital marketing team, utilizing sophisticated data management systems, creative agencies, and advanced technical platforms. This ensured strict adherence to both national and international standards for data management and… Show more As a project manager, I orchestrated seamless collaboration with more than 30 international offices, guaranteeing the seamless dissemination of events and programs on a global scale.My daily responsibilities entailed close collaboration with the digital marketing team, utilizing sophisticated data management systems, creative agencies, and advanced technical platforms. This ensured strict adherence to both national and international standards for data management and control.Furthermore, I led the development of an innovative international cloud-based request system, seamlessly integrating marketing services across borders, promoting efficiency, and enhancing overall productivity. Show less

Pasadena, Ca

Oversaw the day-to-day activities of the enterprise Compliance, Quality and Risk Management Program (CQRM) including facilitating committee meetings and actions, conducting root cause analysis, and finding innovative solutions for compliance issues.Successfully led an affiliate-wide team to achieve full accreditation (based on Joint Commission and NCQA standards) from the national federation.Managed large interdepartmental projects including: roll-out of digital incident… Show more Oversaw the day-to-day activities of the enterprise Compliance, Quality and Risk Management Program (CQRM) including facilitating committee meetings and actions, conducting root cause analysis, and finding innovative solutions for compliance issues.Successfully led an affiliate-wide team to achieve full accreditation (based on Joint Commission and NCQA standards) from the national federation.Managed large interdepartmental projects including: roll-out of digital incident reporting system, launching of primary care services, producing a Disaster Recovery and Business Continuity plan, researching potential areas for extended services, government funding and meeting community needs.Coordinated required audits and assessments for safety, quality assurance and fraud risk. Created and managed the global compliance calendar to ensure annual compliance with applicable regulations and statutes including: HIPPA, OSHA, local, state and federal code and conducted risk assessments to identify potential compliance issues.Created and implemented compliance and risk management trainings for all new staff and annual trainings for up to 80 staff. Show less

Pasadena, Ca

Developed and executed a centralized follow-up system for 4 health centers with implementation of electronic health records.Developed internal policies and procedures that complied with medical guidelines and standards.Worked closely with the public health department and local community health organizations to coordinate services and develop external resources.Managed patient care improvement projects including: mobile mammography services, expedited treatment… Show more Developed and executed a centralized follow-up system for 4 health centers with implementation of electronic health records.Developed internal policies and procedures that complied with medical guidelines and standards.Worked closely with the public health department and local community health organizations to coordinate services and develop external resources.Managed patient care improvement projects including: mobile mammography services, expedited treatment plans and lab billing accuracy. Participated as a member of the Risk Management and Compliance Committee. Ensured that current policies, regulations, medical standards and best practices were applied to standard operating procedures for follow up care and proper disclosure. Show less

Master'S Degree, Public Health

Activities and Societies: Delegation to the World Health Assembly 2012 (Geneva, Switzerland) Focus on Global Health Leadership

Bachelor'S Degree, Political Science And Government

Activities and Societies: Pi Sigma Alpha, Student Activist Coalition, Rebirth: Rebuilding New Orleans

Education record